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Wellingtons Home Electrical Reviews 

2,863
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive product knowledge, and professional demeanor, making every interaction pleasant and informative. The service, from initial inquiry to delivery and installation, is frequently described as outstanding, with many appreciating the personalized and efficient approach. Reviewers are particularly impressed with the prompt and reliable delivery service, often noting that products arrive exactly as scheduled and are handled with care. The quality of the products is also highly regarded, with many customers expressing satisfaction with their purchases and the seamless installation process. Conversely, a small portion of people felt that communication after a sale could be improved, with some experiencing delays in callbacks or email responses.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, professional, and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, highlighting the ease of scheduling... See more

Product

People report positive experiences with product, often highlighting the staff's extensive knowledge and... See more

Customer service

Reviewers consistently highlight the excellent and fantastic customer service, often describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently move house. We have order several appliance all delivered on time. We received a great deal of help in store with choosing a suitable appliance at a good price. Beyond the call of duty se... See more

Company replied

Rated 5 out of 5 stars

WE NEEDED A NEW COOKER AND THEY WERE HONEST ABOUT WHAT MODELS HAD MORE COMPLAINTS. THEY TOOK THE OLD COOKER AWAY! MY SON ORDERED A NEW WASHING OLD ONE TAKEN AWAY AND NEW ONE INSTALLED AND TESTED☺️WE... See more

Company replied

Rated 5 out of 5 stars

From ordering my new fridge to installation it was handled professionally. When installing the fridge there were a few obstacles which were dealt with efficiently and with good humour. I highly recom... See more

Company replied

Rated 5 out of 5 stars

Super helpful team, as usual. Rory assisted me with the quotes for what I needed on this occasion. Even trying to locate what I was looking for with the help of the area manager. He went above and be... See more

Company replied


Company details

  1. Appliance Store
  2. Appliances Customer Service
  3. Electronics Company
  4. Electronics Store
  5. Store
  6. TV store

About Wellingtons Home Electrical

Written by the company

Wellingtons Electrical is an independent electrical retailer serving Kent and South East London since 1898 with showrooms in Erith and Bromley. Whether you visit us in-store or shop online, you'll enjoy expert advice, outstanding customer service and a carefully selected range of premium electrical appliances from the world's leading brands.

From washing machines, fridge freezers and ovens to TVs, vacuum cleaners, coffee machines and kitchen taps, we stock trusted brands including AEG, Bosch, Miele, NEFF, Siemens, Samsung, Sony, Shark, Dyson, Quooker, Rangemaster, Liebherr, Smeg and many more.

Showrooms

Visit our Erith or Bromley showroom to explore our products in person and speak to our knowledgeable team. With decades of combined experience, we're here to help you choose the right appliance for your home and answer any questions along the way.

Leading Brands

We offer an extensive range of kitchen appliances, home entertainment, floorcare and small domestic appliances from some of the biggest names in the industry. Whether you're replacing a single appliance or planning a complete kitchen, you'll find quality products to suit every home.

Award-Winning Service

Outstanding customer service has always been at the heart of what we do. Thousands of five-star customer reviews reflect the care and attention we give every order, and our commitment has been recognised through multiple industry awards, including honours from the Electrical Retail Industry Awards (ERT), Innovative Electrical Retailing (IER) Awards and local Above and Beyond Bromley awards.

Expert Advice

Choosing the right appliance can be confusing, but our experienced sales team is here to help. Whether you visit a showroom, give us a call or use our website chat, we'll provide honest, practical advice to help you make the right decision.

Delivery & Installation

We deliver six days a week, with convenient delivery days and time slots to suit your schedule. Our own two-person delivery and installation team will carefully deliver large appliances to any room in your home, professionally install them where required, and can even remove and recycle your old appliance.

Customer Support

Our service doesn't end when you place your order. We'll contact you to arrange delivery, keep you updated throughout the process and remain on hand should you need any further advice or assistance. Whether by phone, in-store or through our online chat, our friendly team is always happy to help.

Why Shop with Wellingtons?

Over 127 years of trusted local service Thousands of five-star customer reviews Award-winning customer service Expert advice from experienced specialists Premium brands at competitive prices Six-day delivery with convenient time slots Professional in-house delivery and installation Two-person delivery to any room in your home Online shopping backed by real people ready to help

Local Free Delivery

Written by the company

We offer free delivery to selected UK locations and can often deliver within 24 hours of purchase
Wellingtons Electrical has their own in-house delivery and installation team which means we can be more flexible and communicative with our customers, working around a time that is convenient for you.
Over 127 years on the high street
Our team of experts know their stuff! We've been helping families find the right appliances since 1898, that’s five generations of know-how, and counting.
5* Customer Service
At Wellingtons, customer service isn't just something we talk about, it's what we're known for. With thousands of genuine 5-star reviews, our customers regularly praise our knowledgeable team, honest advice, reliable delivery and professional installation. From helping you choose the right appliance to delivering, installing and supporting you after your purchase, we're committed to making every step of your experience as easy and enjoyable as possible.

Price Match Promise

Wellingtons is pleased to offer an in-store only price match guarantee

Wellingtons is pleased to offer an in-store only price match guarantee
We all love getting the best deals, and sometimes even saving a few pounds can make a huge difference. That's why we're committed to matching the price of any product you find cheaper elsewhere.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,863)

326 reviews in the last 12 months

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Rated 5 out of 5 stars

All great

All great. Fast next day delivery! Competent and polite guys did installation as planned

13 April 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your lovely feedback. We’re delighted to hear everything went smoothly and that you were pleased with the fast next day delivery.

It’s also great to know our installation team were competent, polite and completed everything as planned. We really appreciate your support and thank you for choosing Wellingtons.

Rated 5 out of 5 stars

Excellent service from delivery staff…

Excellent service from delivery staff and the gas engineer. Will definitely purchase my next kitchen appliances from you!Thank You.

30 April 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your wonderful feedback. We’re so pleased to hear you received excellent service from both our delivery team and gas engineer.

It means a great deal to know you would choose Wellingtons again for your next kitchen appliances. Thank you again for your support.

Rated 5 out of 5 stars

Always a great service from…

Always a great service from Wellington's from ordering to delivery or installation since we purchased an integrated microwave.

20 April 2026
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Reply from Wellingtons Home Electrical

Thank you so much for your lovely feedback. We’re really pleased to hear you’ve continued to receive great service from ordering right through to delivery and installation.

We hope you’re enjoying your integrated microwave and really appreciate your continued support of Wellingtons.

Rated 5 out of 5 stars

Wellingtons - always reliable and friendly

My freezer door was making a banging noise when I opened or shut it. I knew it was a problem with the housing so I phoned Wellingtons for help. THE NEXT DAY a fitter came and sorted the problem.
Well done. Couldn’t ask for more.

28 April 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Our team always aims to provide the reliable, friendly service we’re known for, so it’s great to hear the fitter was able to resolve the problem the very next day.

We really appreciate your support and thank you again for choosing Wellingtons.

Rated 5 out of 5 stars

All good buying an integrated fridge…

All good buying an integrated fridge from Wellingtons, excellent customer service. We paid for the full installation service but the team were surprised that it included fitting the door. They fitted it anyway and dealt with some fiddly wiring so we gave them a tip. So all in not the cheapest but it went well.

11 April 2026
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Reply from Wellingtons Home Electrical

We’re really pleased to hear you received excellent customer service and that the installation went smoothly overall.

Integrated appliances can sometimes involve a few unexpected challenges on site, so it’s great to hear the team were able to work through the fitting and wiring for you and get everything completed properly.

We really appreciate your support and thank you again for choosing Wellingtons Electrical.

Rated 5 out of 5 stars

Brilliant customer service

Staff went above and beyond helping us when we made an error with an order. Customer service was exceptional .

27 March 2026
Unprompted review
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We know mistakes can happen, so we’re really pleased the team could help get everything sorted for you quickly and smoothly.

Providing helpful, personal service is something we pride ourselves on, so it’s fantastic to hear the team went above and beyond.

Thanks again for choosing Wellingtons Electrical.

Rated 5 out of 5 stars

Dishwasher replacement

It was delivered on time by 2 very pleasant chaps who disconnected old dishwasher and removed it, and installed new one very efficiently and would not hesitate to use Wellingtons again for future kitchen appliances. Brilliant service from a local store.



27 April 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We’re really pleased to hear the delivery and installation went smoothly and that the team took good care of everything, from disconnecting and removing the old dishwasher to installing the new one efficiently.

We’ll be sure to pass your kind comments on to the delivery team.

Thank you again for supporting a local store, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

First Class

Chest Freezer
Great service from first enquiry to delivery.

22 April 2026
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Reply from Wellingtons Home Electrical

We’re delighted to hear you received first class service from your initial enquiry right through to delivery of your chest freezer.

Providing helpful advice and a smooth experience from start to finish is exactly what we aim for.

Rated 5 out of 5 stars

Team Wellington

Team Wellington: great people!
We received excellent service, advice and rapid delivery when our aged washing machine died recently, As a direct result of that experience, since we are about to have our kitchen re built, Wellingtons will be supplying all the appliances. They couldn’t have given a more bespoke service…. Much more personal than any of the big stores we have talked to.

21 April 2026
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Reply from Wellingtons Home Electrical

We’re really pleased we could help when your washing machine let you down and that the experience gave you the confidence to choose Wellingtons for your new kitchen appliances as well.

Providing personal, tailored service is something we really pride ourselves on, so it’s great to hear that stood out compared to the larger retailers.

We look forward to helping with the new kitchen project and thank you again for supporting a local business.

Rated 5 out of 5 stars

Polite and efficient

Polite and efficient

Wellingtons were responsive efficient polite and punctual. I would definitely use them again

9 April 2026
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Reply from Wellingtons Home Electrical

We’re really pleased to hear you found the team responsive, efficient, polite and punctual. That’s exactly the level of service we aim to provide from start to finish.

We appreciate the recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

New Oven

First time I have used Wellingtons, they were recommended by a relative and I was thoroughly impressed. Excellent service throughout the whole process, from making the initial order, confirming a convenient delivery time through to installation of the new oven. Will definitely be using Wellingtons again for any future electrical purchases.

16 April 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We’re really pleased to hear you were recommended to us and that your first experience lived up to expectations. From initial order through to delivery and installation, it’s great to know everything ran smoothly.

We appreciate your support and look forward to helping you again with any future purchases.

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service - prompt, clean & tidy job -thank you

16 April 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We’re really pleased to hear you were happy with the service and that everything was completed promptly and left clean and tidy. That’s exactly what we aim for.

We appreciate your feedback and hope to help you again in the future.

Rated 5 out of 5 stars

Great service from Wellingtons

Great service from Wellingtons, really good communication from start to finish. When there was a problem with the washing machine I ordered a solution that suited me was found really quickly and I didn’t have to suffer a delay in receiving my new machine. Would highly recommend this company.

15 April 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We’re so pleased to hear you were happy with the service and communication from start to finish. While problems are never ideal, we always aim to resolve them as quickly as possible and find a solution that works for our customers, so it’s great to know we were able to do that for you without delaying your new washing machine.

Rated 5 out of 5 stars

Fantastic product and installation.

Fantastic.

From start to finish this purchase was a pleasure. Paul put my mind at rest he said he can get what I wanted, install it how I wanted and take away my old unit.

Chris came round to measure up he was a pleasure to talk to and you could tell he wanted to do a good job. He was happy it would all work and reassured me that it would all be OK.

Chris arrived with the new unit a few days later and installed it superbly even doing a bit of carpentry and showing us how it works. My wife was over the moon.

Great product great service.

Do not order units online and try a DIY install just to save a few pennies. Buy from a local decent store like wellingtons in Erith get them to install it and take away old units.

Anyone thinking of buying in SE London, and Dartford, Erith or surrounding areas in Kent pay them a visit. Ask for Paul or Chris.

RECOMMENDED A+++++

21 April 2026
Unprompted review
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you so much for taking the time to leave such a detailed review.

We’re really pleased to hear everything went smoothly from start to finish. Paul will be glad he could put your mind at ease, and Chris will really appreciate your kind words too, he takes a lot of pride in making sure every installation is done properly and that everything works exactly as it should.

It’s great to hear your wife is over the moon with the result, that’s exactly what we aim for.

We really appreciate the recommendation and your support for shopping local. Enjoy your new appliance, and if you need anything at all in the future, we’re always here to help.

Rated 5 out of 5 stars

Reliable

They said they would phone with information and they did!

8 April 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your feedback.

We always aim to keep our customers informed and do what we say we will, so it’s great to hear that made a difference.

Rated 5 out of 5 stars

I wouldn't go anywhere else!

Thanks again to the wonderful staff at Wellingtons in Erith. The team really are second to none. Always so helpful and accommodating, even making a call to see if they could get my new washing machine delivered in super quick time. I couldn't recommend them highly enough. A huge thank you!

16 April 2026
Unprompted review
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you so much for your kind words, it really means a lot to the whole team.

We’re so pleased we could help get your new washing machine sorted quickly and make the process as easy as possible for you. Providing that level of service is exactly what we aim for.

We really appreciate your recommendation and look forward to helping you again in the future.

Rated 4 out of 5 stars

Excellent service from the moment we…

Excellent service from the moment we entering the store to choose the appliance to the day of delivery. No issues with the way we were treated. We would recommend this company.

Mr & Mrs Thomas

30 March 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

We’re really pleased to hear you had a great experience from your first visit in store right through to delivery. It’s exactly what we aim for.

We really appreciate the recommendation and hope to see you again soon.

Rated 5 out of 5 stars

Friendly service

Friendly service
Competitive price

4 April 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you for your kind words. We’re really pleased you found the service friendly and the pricing competitive.

Rated 5 out of 5 stars

Tip Top Wellingtons

The whole experience was great from buying my dishwasher to the installation of it.

thanks very much

27 March 2026
Wellingtons Home Electrical logo

Reply from Wellingtons Home Electrical

Thank you so much for the lovely feedback.

We’re really pleased to hear the whole experience, from choosing your dishwasher through to installation, went smoothly. That’s exactly what we aim for.

Thanks again for choosing Wellingtons.

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