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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the products for their perceived health benefits, such as improved energy levels, better sleep, and stronger hair and nails. Reviewers often find certain products, like the original Super Elixir and some hot chocolate mixes, to be pleasant tasting and easy to incorporate into their daily routines. The company is also praised for its reliable service, quick delivery, and responsive customer support when issues arise. However, a significant number of people were dissatisfied with the taste of many products, describing them as unpleasant, awful, or even like dishwater, leading to wasted purchases. The high price point is a common concern, with some feeling the products are overpriced and do not deliver on their promises. Additionally, some customers reported issues with subscriptions, unexpected charges, and products arriving damaged or with incomplete packaging.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the products as great, effective, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with some praising products like the Super Elixir for... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting issues such as... See more

Price

Users describe negative interactions with price, frequently labeling the product as expensive and overpriced,... See more

Subscription

People report negative experiences with subscriptions, with many expressing frustration over hidden... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought the original, and have tried to drink it every day but it just tastes so bad, wish I'd tried a different flavour instead. Finished my month and don't think I'll buy again as it's expensive and... See more

Rated 3 out of 5 stars

I have only been using the super elixer for a few days and certainly feel the benefits of this product, less tired during the day better sleep , however this supplement contains vitamin B6 which is re... See more

Company replied

Rated 2 out of 5 stars

I purchased both the well eco evening elixir hot chocolate mix and the hydro protein elixir that you mix with water. The protein water is in the blackcurrant and pomegranate flavour and sadly has an a... See more

Company replied


Company details

  1. #18 of 18 best companies in Vitamin and Supplements Store

Written by the company

The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.


Contact info

3.2

Average

TrustScore 3 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have tried many night hot chocolate but…

Have tried many night hot chocolate but this one is really good. It's not overly sweet and helps me to relax. The only thing it is recommended to have it warm not with boiling water, which is tricky if you love a hot drink extra hot like me!

18 September 2025
Rated 3 out of 5 stars

The Super Elixir - Original

Bought the original, and have tried to drink it every day but it just tastes so bad, wish I'd tried a different flavour instead. Finished my month and don't think I'll buy again as it's expensive and a risk to try a new flavour if I won't like it again

9 September 2025
Unprompted review
Rated 1 out of 5 stars

awful service,no returns or refund policy

I believes i had cancelled this subscription, after 3 quarters at £141 a pop i cancelled the subscription, only i had apparently paused it. They took £141 from my account, and on the same day I tried to cancel this. Advised I didn't like the product and would return this. Was told they don't accept returns as it's a supplement, but I could have a £141 gift card for thier site. I will not be opening the box, or the sealled product so i dont understand this, added to this they havent even shipped it to me yet, I will be returning it. UK trading standards state this is a legal protection, clearly this company don't care about consumer rights and will just carry on taking money and try to con people into buying other products. Disgusting.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Doesn’t live up to the hype

Sometimes when you buy something, you really want it to be tasty and live up to the hype. Unfortunately, this one did not for me.
The colour is actually quite beautiful, with that vibrant green powder—but that’s where it stops. One of the main issues I found was with mixing. The powder tends to clump, and even when I watched the founder mix it, I noticed small lumps in their glass as well. I tried various methods to blend it properly, but it still stayed a bit lumpy.
I’m quite used to protein powders and shakes, so I found this particularly frustrating. The taste itself isn’t very pleasant either, and to be honest, I’d much rather drink a fresh green juice.
As for the benefits, I haven’t noticed any difference in my wellbeing while taking it. Perhaps you’d need to drink it consistently for months to see results, but given the taste and the blending issues, I won’t be ordering again.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Love the products and customer service…

Love the products and customer service was very responsive

19 August 2025
WelleCo logo

Reply from WelleCo

Hi Corina,

Thank-you for taking time to get in touch and for sharing your experience with us.

We love hearing that you have had such a great experience with our Customer Service Team.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 5 out of 5 stars

Sound sleep

I wanted to try Evening Elixer for some time and was so glad I did. I was primarily interested in boosting my collagen production as I age (I’m 60) but when I read it helped with getting a good nights sleep, I had to get some. My sleep has definitely improved. A noticeable difference in my skin will take a bit of time no doubt since I this is just my first order. I usually have a cup in the evening before bed. It’s a lovely way to wind down the day,

19 August 2025
WelleCo logo

Reply from WelleCo

Hi J,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are so glad to hear that you have been loving The Evening Elixir and The Collagen Elixir and have been been noticing such positive impacts to your skin and sleep.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 5 out of 5 stars

Brilliant customer service- so…

Brilliant customer service- so friendly, helpful and fast to respond. Fab products- love the clean ingredients and how diverse the ingredients are. Definitely feel better taking the super Elixir and the original flavour is so easy to drink, unlike similar products I’ve tried in the past. It’s costly but I’d you were to buy everything individually and do your own powders I think it’d be a lot more than buying these. I recently needed help with an order and the people I was emailing in customer service were so kind and went above any beyond. Thank you so much.

5 September 2025
Unprompted review
WelleCo logo

Reply from WelleCo

Hi there,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are thrilled to hear you have had such a positive experience with our Customer Experience Team and have been enjoying taking The Super Elixir!

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 5 out of 5 stars

Quality

Quality, beautifully presented products.
Addicted to the night time elixir it’s not only delicious but low calorie and induces sleep. The collagen at 61 is easily absorbed daily, lovely to take whether in juice or mixed with breakfast yoghurt/oats. I love the recipes on the members site and on the whole my experience is a positive and I highly recommend.

21 August 2025
WelleCo logo

Reply from WelleCo

Hi Julie,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are so glad to hear that you have been loving The Evening Elixir and The Collagen Elixir and getting creative with how you incorporate these into your routine.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 3 out of 5 stars

It was okay but a little disappointing

It was okay but a little disappointing

21 August 2025
WelleCo logo

Reply from WelleCo

Hi Ann,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are sorry to hear that you have not had the anticipated experience upon taking our products. We would love to offer you an alternative product and have reached out to you via email.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 5 out of 5 stars

Ordered and delivered within 3 days

Ordered and delivered within 3 days - excellent. Have used the Super Elixer for many years now. I feel great and am sure that it contributes to my overall good health. Even a recent unexpected illness and major operation didn’t slow me down too much and my recovery was quite quick. I am convinced this was possible only because I take good care of my overall health and the Super Elixir certainly is a vital part of that

21 August 2025
WelleCo logo

Reply from WelleCo

Hi Linda,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are so glad to hear you have been enjoying The Super Elixir and feeling the well deserved benefits.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 5 out of 5 stars

Great Product

Great service, arrived quickly and a great product. Have slept so much better since having the evening elixir before I go to bed. Have had slight belly trouble after a week of taking it every night but this could be as a result of something else. If it persists due to the magnesium content then may do every other night. Other than that feel really well and rested on it. Will buy again.

19 August 2025
WelleCo logo

Reply from WelleCo

Hi Madeleine,

Thank-you for taking time to get in touch and for sharing your experience with us.

We are so glad to hear you have been enjoying The Evening Elixir and have been sleeping well. Our team have reached out to you via email with some further information regarding the magnesium in The Evening Elixir.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 1 out of 5 stars

Sadly my product arrived damaged

Sadly my product arrived damaged, so a lot had gone from the package.

28 August 2025
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Claire,

Thank-you for sharing your feedback. We are so sorry to hear that your order arrived damaged. This certainly is not the premium experience we aim to give our WelleCommunity.

We would love to send you a replacement order, if you could share your original order number our team can certainly arrange this.

I look forward to hearing from you.

Phoebe,
WelleCo Customer Experience Specialist & In-House Nutritionist.

Rated 2 out of 5 stars

Taste isn’t at all as advertised

I purchased both the well eco evening elixir hot chocolate mix and the hydro protein elixir that you mix with water. The protein water is in the blackcurrant and pomegranate flavour and sadly has an awful taste. It has an affect taste like starch / potatoes and although looks pink and smells great, bizarrely tastes nothing like the smell or flavours. The chocolate evening elixir again smells lovely when you make it but tastes like watery chocolate. It’s actually quite hard to drink, as it’s so thin in texture and although you can smell the chocolate you just taste a really dirty dishwater flavour. Quite surprised as the reviews seem to make this product sound amazing. I can’t speak for the health benefits of both as have only been using them for 4 days hence giving two stats otherwise I would give one. I’ll be sticking with whey protein going forward.

26 August 2025
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Gemma,

While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed.

I am sorry to hear that The Evening Elixir is not as you expected.

We understand that wellness looks different to everyone and that this blend / flavour may not be suitable for you.

We would love to offer you an alternative product if you wished. If you could share some further information with us we would love to help make further arrangements for you.

Phoebe,
WelleCo Customer Experience Specialist & In-House Nutritionist.

Rated 5 out of 5 stars

Absolutely fabulous customer service

Absolutely fabulous customer service. I had an issue with an order, my mistake not theirs. I messaged the customer service link and had a response and a generous solution within an hour! Fabulous products, we use the Super Kids Elixir and Protein (stopped my son’s growing pains in his legs at night) and Skin Elixir (vastly improved my daughter’s skin problems), always delivered very quickly.

14 August 2025
Unprompted review
WelleCo logo

Reply from WelleCo

Hi AB,

Thank-you for reaching out and sharing your feedback with us.

We are so glad to feel you and your family have been enjoying the WelleCo collection and that you had a great customer experience with us. Our WelleCommunity is the heart of our brand!


We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

Rated 3 out of 5 stars

I have only been using the super elixer…

I have only been using the super elixer for a few days and certainly feel the benefits of this product, less tired during the day better sleep , however this supplement contains vitamin B6 which is really unnecessary and l believe dangerous over a period of time . I’ld be happy to continue taking this super elixir but l don’t believe it’s safe due to toxicity reports of vitamin B6 over daily dosages which can be really harmful. Remove the B6

9 August 2025
Unprompted review
WelleCo logo

Reply from WelleCo

Hi Joanna,

Thank you for your feedback and for sharing your experience – we’re so glad to hear you’re already feeling benefits like improved energy and better sleep.

We understand your concern about Vitamin B6, and we’d like to clarify that The Super Elixir does not contain any added Vitamin B6 in its formulation. Any present would come naturally from the wholefood ingredients, in trace amounts only. This is very different from taking synthetic B6 supplements in high doses, which is where toxicity concerns arise.

We look forward to supporting you on your beauty through wellness journey and if you ever have any questions feel free to reach out!

Stay Welle,

Phoebe
WelleCo Customer Experience Specialist and In-House Nutritionist.

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