Well Polished Reviews 

794
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, punctual, and thorough during various cleaning sessions. Consumers appreciate the smooth scheduling process and consistent quality provided by dedicated workers who always arrive prepared. Reviewers emphasize that organizing deep cleans and regular appointments is straightforward and efficient. However, some customers also noted issues with poor communication from management and delayed responses regarding scheduling changes. Some reviewers were not happy with inconsistent cleaning standards, unpunctual staff, or occasional missed appointments. People expressed frustration when offices failed to address complaints or arrange suitable replacements promptly.

What people talk about most

Service

Consumers find service to be positive, highlighting how reviewers are genuinely thrilled with the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their thoroughness, efficiency, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising the team for being... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and noting that everything was... See more

User experience

Users describe satisfaction regarding their user experience, highlighting that staff members are quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Nicole since the beginning of this year to arrange a regular fortnightly clean in our Manchester City Centre apartment. Nicole really tried her best to find someone that suits our needs... See more

Company replied

Rated 5 out of 5 stars

We have used Libby & her team for deep cleans & regular weekly cleans. From start to finish the customer service & cleans have been fantastic, so accommodating and easy to deal with and the cleans h... See more

Company replied

Rated 5 out of 5 stars

Our cleaner Nickie is amazing, she’s really friendly and does a thorough clean within the allotted 2 hours a week, nothing is too much to ask for and I even asked her to include a few more things to o... See more

Company replied

Rated 5 out of 5 stars

I would recommend Well Polished without hesitation. They're friendly and efficient, and I can't thank them enough for finding Joanne for us - she's brilliant. Our home looks amazing when she’s finishe... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

How would you like to free up your time to do the things you enjoy? Having your own cleaner gives you a helping hand when you need it and allows you to focus on the more important things in life. Why spend your evenings and weekends cleaning and ironing, when you could give yourself a break and enjoy a lifestyle free from rubber gloves and mops! Well Polished can help you achieve all this by introducing a reliable, trustworthy cleaner for your home. Having a domestic cleaner allows you to enjoy a spotless home without having to lift a finger. With the chores taken care of, you can focus on the more important things in life. Treat yourself today and join the thousands of others who enjoy the benefits of a Well Polished weekly cleaning service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

794 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(794)

178 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not great

Kristina is great she went above and beyond to help find me a reliable regular cleaner but unfortunately there isn’t anyone. I gave Joanna a try but I paid her to talk for about 30-40 minutes. 2 hours to clean a kitchen, bathroom and front room and she still missed a number of things but yet told me she can do a 4 bed house in the same time. Spent too much time stopping talking rather than cleaning.

11 February 2026
Unprompted review
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Reply from Well Polished

Hi Annah, thanks for your review and we're sorry Kristina wasn't able to find you a cleaner to suit your requirements. We hope you find someone that suits :)

Rated 5 out of 5 stars

Ally

Ally, who coordinated the cleaning, arranged some deep cleaning of our house at very short notice and provided a friendly efficient service throughout.

Shamim, who carried out the work, did an excellent job. The house had not been lived in for some time but she worked hard and made it look better than we ever expected. In addition to the high standard of her work, Shamim was a pleasure to have in the home.

Based on my experience l would highly recommend Well Polished, including for deep cleaning jobs. The friendliness of all the people involved was an added bonus.

16 February 2026
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

Our cleaner Nickie is amazing

Our cleaner Nickie is amazing, she’s really friendly and does a thorough clean within the allotted 2 hours a week, nothing is too much to ask for and I even asked her to include a few more things to our weekly clean and she’s done them without a problem - she also loves dogs and I have one so they both get a nice little boost when they see each other. We could not ask for more and are so happy. Graeme (Widnes owner) has been so helpful over email too!

3 February 2026
Unprompted review
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Reply from Well Polished

Thank you for your lovely review!

Rated 5 out of 5 stars

I am very happy to recommend my cleaner…

I am very happy to recommend my cleaner Angela . She is always timely, incredibly thorough, and completely reliable and trustworthy. She takes real pride in her work, and it shows in the high standard she consistently delivers.

She is also friendly, professional, and a pleasure to have in the house — and as an added bonus, my pooch absolutely loves her!

I wouldn’t hesitate to recommend her to anyone looking for a dependable and hardworking cleaner.

12 February 2026
Unprompted review
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Reply from Well Polished

Thank you for your lovely review!

Rated 5 out of 5 stars

Definitely recommended

Very well organized team with open and clear communication.
The cleaner (Saliha) did an amazing job and worked efficiently and thoroughly.
Definitely will recommend using Well Polished.

1 January 2026
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

Great clean, great service

Suzanna is fantastic - we’ve been getting bi-weekly cleans whilst working from home for a year and she manages to get everything done so quickly - with some serious attention to detail.

30 January 2026
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

Very reliable cleaners

Well Polished found me a very reliable, flexible, hard working cleaner who never let me down. They also found very good substitute cleaners at holiday times. Well Polished are very easy to talk to and payment systems are simple and competitively priced. Nothing is a hassle. I definitely recommend them.

5 February 2026
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

Professional and efficient

Well polished are professional and efficient. Good communication from day 1. Jenny is a lovely lady who contacted me prior to the cleaning commencing to introduce herself and to ensure exactly what I wanted her to do. Jenny cleans to a high standard. Made my life much easier.

29 January 2026
Unprompted review
Well Polished logo

Reply from Well Polished

Thanks for your lovely review!

Rated 5 out of 5 stars

Great Service

Well Polished is easy to get in contact with and provided all the details quickly. I’ve been using this cleaning service for bi-weekly cleanings and Nickie has been awesome. She is always on time, super friendly, and do a really thorough job every visit. The house consistently looks and smells great afterward, and they pay attention to the little details without me having to ask. Highly recommend if you’re looking for reliable, consistent cleaning.

3 February 2026
Unprompted review
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Reply from Well Polished

Thanks for your lovely review!

Rated 1 out of 5 stars

No replies - ceased trading?

I emailed an enquiry and just over a week later they have still not got back to me.

I am guessing they have either ceased trading or just don't want new business.

Disappointing.

22 January 2026
Unprompted review
Well Polished logo

Reply from Well Polished

Hi Rob, as you can probably see by our overwhelmingly positive reviews, we are definitely still trading. If you can let us know which area you contacted by emaiing support@well-polished.com that would be great as we would love to investigate why you didn't receive a response...

Rated 3 out of 5 stars

I had a mixed experience with the…

I had a mixed experience with the cleaning service. While the cleaner was excellent, the management's communication and approach left much to be desired.
Positives:
The cleaner was outstanding, professional, kind, and honest.

She explained the deep cleaning process clearly and was knowledgeable about the tasks involved.

Negatives:
The management's communication was unprofessional and inconsistent, particularly regarding last-minute changes and pricing.

There were issues with late-night calls, which were inconvenient and disruptive.

Conclusion:
I felt it was unreasonable to shift from a regular clean to a deep clean on short notice, and this led to some dissatisfaction, the manager's inability to effectively manage or problem-solve was disappointing.

30 January 2026
Unprompted review
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Reply from Well Polished

Hi Amy, thanks for your balanced review. If you would like to discuss the issues you faced in more detail, we always welcome feedback and opportunities to help our franchisees improve (support@well-polished.com)

Rated 5 out of 5 stars

I highly recommend well polished

An absolutely fantastic and professional service. Great, fast communication, very clear pricing and quick booking. No hesitation in recommending. They found me a lovely cleaner Sharon Bryant, she is trustworthy, friendly, reliable, good cleaner 😊

30 January 2026
Unprompted review
Well Polished logo

Reply from Well Polished

Thank you for your lovely review!

Rated 5 out of 5 stars

I would recommend Well Polished without…

I would recommend Well Polished without hesitation. They're friendly and efficient, and I can't thank them enough for finding Joanne for us - she's brilliant. Our home looks amazing when she’s finished. She goes above and beyond, and cleans to an exceptional standard.

29 January 2026
Unprompted review
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Reply from Well Polished

Thank you for your lovely review!

Rated 5 out of 5 stars

Well polished provided Jo a cleaner who…

Well polished provided Jo a cleaner who has now provided services to my elderly father for over a year. She has provided a completely professional cleaning service but what sets her apart is her relationship wth my father who is 88 and has dementia. She would not think twice about popping out to get him some milk or bread and chats to him every time she comes around. She has become one of our most trusted helpers and we really appreciate her services and support.

29 January 2026
Unprompted review
Well Polished logo

Reply from Well Polished

Thank you for your lovely review!

Rated 5 out of 5 stars

We have been using Well Polished for a…

We have been using Well Polished for a number of years and have always been totally satisfied with the service and standard of our dedicated cleaner , Chloe. She has always been reliable, polite and professional. The managerial side of the company that we have dealt with also, Graham, has always been so helpful too with prompt guidance always . Thank you . 5 stars 🌟 and would not hesitate to recommend this outstanding company .

4 January 2026
Unprompted review
Well Polished logo

Reply from Well Polished

Thanks for your lovely review!

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