Welcome Wagon Reviews 272

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I’m extremely disappointed with how this has been handled. We had a local representative at the beginning—right up until I agreed to sign up—and then she completely disappeared. The service itself was... See more

Company replied

Rated 5 out of 5 stars

We’ve tried several new mover programs, but none have worked—until now. Welcome Wagon’s targeted program reaches new movers multiple times, which we believe was the game changer for us. Margaret... See more

Company replied

Rated 5 out of 5 stars

Welcome Wagon is a great place to work. The managment team is excellent and caring. We mail new homeowers and Renters a copy of a Giftbook and Postcard with all types of coupons that saves new homeo... See more

Company replied

Rated 1 out of 5 stars

Well their service was great until year 2. I have to take responsibility for not reading their contract. But the contract has VERY steep penalties. First I didn't know that I was automatically b... See more

Company replied

Company details

  1. Media Company

Information provided by various external sources

Welcome Wagon has been helping local businesses introduce themselves to new movers in their area since 1928. We offer category exclusivity and our new mover data is accurate and proven. This means YOUR BUSINESS reaches new movers BEFORE YOUR COMPETITION, giving you the chance to make a customer for life.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

272 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Welcome Wagon is a great place to work.

Welcome Wagon is a great place to work.
The managment team is excellent and caring. We mail new homeowers and Renters a copy of a Giftbook and Postcard with all types of coupons that saves new homeowners and renters money.
Welcome Wagon also gives back to the community by volunteering food banks. They also do a Habitat for Humanity (Where they volunteer to build houses for the less fortunate)

31 October 2024
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon


Thank you so much for this fantastic review! 🙌 We're thrilled to hear that you enjoy working at Welcome Wagon and that our management team has made such a positive impact. It's wonderful to know that you're proud of the Giftbook and Postcard program, which helps new homeowners and renters save money. We’re also so grateful for your recognition of our community efforts—giving back is at the heart of what we do! Thank you for being such a valued part of our team and for all the amazing work you do!

Rated 5 out of 5 stars

People "Just show up"…

We have had many people "Just show up" at church on Sunday who are new to our community and say they got a letter in the mail. Also, Linda Farley is very easy to work with and prompt to help if I have a question or need a request. Thank you, Linda!

29 October 2024
Welcome Wagon logo

Reply from Welcome Wagon

How great to have new residents join your congregation! Thank you for being a valued customer with us here at Welcome Wagon!

Rated 1 out of 5 stars

I was offered a $50 giftcard to Olive…

I was offered a $50 giftcard to Olive Garden and other restaurants. All I had to do was listen to a company do a soft water presentation, then I would get the card. THIS IS A SCAM!!!!!!!!! I called them over and over and never received the card. Finally, they sent me a copy of a receipt for a giftcard which I never received. Welcome Wagon is not what it used to be!
JT

20 August 2024
Unprompted review
Rated 4 out of 5 stars

Cara was extremely responsive and did…

Cara was extremely responsive and did her very best to make my experience a good one. She went out of her way to make sure that my requests were quickly followed up on. No fault of hers at all, it was not a good fit for my business.

3 July 2024
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Thank you so much for your thoughtful review! 😊 We’re so glad to hear that Cara provided you with exceptional service and went above and beyond to meet your needs. While we're sorry to hear it wasn't the right fit for your business, we truly appreciate your feedback and hope to have the opportunity to work with you again in the future! Wishing you all the best!

Rated 5 out of 5 stars

Julie Clayton with welcome wagon was…

Julie Clayton with welcome wagon was very professional and helpful, I would highly recommend reaching out to her if you are looking to generate great leads!

1 May 2023
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Thank you so much for your wonderful review! 😊 We’re thrilled to hear that Julie provided such professional and helpful service! She’s been a true asset to our team, and we’re so glad she was able to assist you. We truly appreciate your recommendation and look forward to continuing to help you generate even more great leads in the future!

Rated 5 out of 5 stars

Cara at Welcome Wagon is Awesome!

Cara at Welcome Wagon is extremely engaging and knowledgeable. She is a storehouse of information and we have experienced very positive results with this service. Thank you for everything Welcome Wagon!

30 November 2022
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Thank you so much for your fantastic review! 😊 We’re thrilled to hear that Cara was able to provide such engaging and knowledgeable service! She's a true expert, and we’re so glad to know that you’ve experienced positive results with our service. We truly appreciate your support and look forward to helping you achieve even more success in the future!

Rated 4 out of 5 stars

We have been with welcome Wagon for 35…

We have been with welcome Wagon for 35 Years and have been Happy with the results

28 October 2022
Unprompted review
Welcome Wagon logo

Reply from Welcome Wagon

Thank you so much for your incredible loyalty over the past 35 years! 🎉 We’re thrilled to hear that you’ve been happy with the results and are grateful for the opportunity to continue supporting your business. Here's to many more years of success together!

Rated 1 out of 5 stars

I was supposed to receive the welcome…

I was supposed to receive the welcome wagon package in the mail so that I could view my ad. After repeatedly asking I was sent a digital email with an example. That is not what I agreed upon. In addition, I have not received one inquiry from any of the ads that went out. I am now on almost my fourth month of paying for the service that I have not received any benefit from.

27 October 2022
Welcome Wagon logo

Reply from Welcome Wagon

I am very sorry to hear that you did not receive a physical copy of the Gift Book, as well as that you have not received responses to the marketing. I will request someone from our Customer Success team reach out to you to correct this.

Rated 5 out of 5 stars

A refreshing experience

A refreshing experience! Getting started with welcome wagon was a breeze thanks to Linda F. She was very knowledgeable about the product and more importantly, gave us guidance and ideas on how to get the most from the program and package we selects. We are looking forward to working with welcome wagon and would recommend the service to others.

14 October 2022
Unprompted review
Rated 5 out of 5 stars

Great Tool

Welcome Wagon is a great tool to reach new customers in our area. Always great customer service.

6 October 2022
Unprompted review
Rated 5 out of 5 stars

A great partnership for business…

A great partnership for business wanting to get to know their neighbors and advance the business partnership opportunities. The process was easy, pricing was great and we are excited to be working with Welcome Wagon.

22 September 2022
Unprompted review
Rated 5 out of 5 stars

Welcome Wagon is a great marketing source

Welcome Wagon is the marketing source that I needed for my business. I now have direct connections with new homeowners in my area, and they learn about my company also through Welcome Wagon. The customer service is excellent - every person I have spoken to has been pleasant, helpful, and efficient. I highly recommend Welcome Wagon.

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Great Initial Experience

I had a great experience with Jacqueline Seifter! She is so pleasant and did a great job thoroughly explaining the Welcome Wagon program. She answered my questions and was very helpful guiding me through the process. The ad department has also been very helpful and easy to work with.

1 August 2022
Rated 5 out of 5 stars

Very pleased to say the Pin Point…

Very pleased to say the Pin Point program far surpassed my expectations! After my first mailing, I figured I would get a few shoppers and stop ins. To date we have taken in 2 new projects worth $9500 and $4300. I hardly ever advertise, mostly due to the time it takes to get everything together. And the phone tag!! Between Maura and the design team, it was done in one phone call just to approve the ad! It was so easy! They created the ad start to finish with awesome results! Thank you!!
I look forward to doing more business with Maura and Welcome Wagon!
Boyd Brackett
Boyd’s Boatworks

8 September 2022
Unprompted review
Rated 4 out of 5 stars

Linda Raith

My rep, Linda, was very helpful in creating the ad/image I wanted to show our potential buyers. She is always quick to return my calls. We were pleased with the quality of the postcard we chose, color, gloss, etc.
We are fairly new to Welcome Wagon and response has been OK so far but has certainly covered the cost.

8 August 2022
Unprompted review

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