Welcome Break Reviews 

Abington Welcome Break. Expensive to the point of rip off, shabby, buildings needing maintenance and a right good clean. Not a welcome break to any traveler. Went in for a meal and received a Parking Eye ticket! Wont be back.

Welcome break Rotherham, great service station, brand new. Have stopped a few times it's always very clean and the staff always friendly and helpful, well done

Visited Gordano services on 28th Feb. Forecourt was filthy...diesel all over hoses, no paper to clean hands. Reason given "oh we havent had any for 2 or 3 years". Not good enough.

They then said that my card payment had not gone through, even though it was showing on my bank account. They insisted on taking payment again. Result, I have been double charged. I have emailed them 3 times, but not yet got a refund.

TERRIBLE SERVICE

Great customer service from Shasanti at Chopsticks in Hopewood Park. So nice I came back twice in one day!

Showers at London gateway services not fit for purpose …..disgusting .But hey they still want the £36 for you to park there overnight !!!

Very disappointed to get to Birchanger services at 1am to find none of the hot food outlets open, only WHSmith open who said everything else closes down at 10.30pm. Not too good when you have been flying for six hours and want something to eat or drink. Have been here before later than tonight and most services were open. What has happened.

I own an EV and arrived at South Mimms Welcome Break service station to find over half the chargers owned by three different companies were out of orders and others not accepting payment. There were many frustrated and anxious EV drivers desperately trying to charge their car with long queues for the remaining chargers.
I was desperate and anxious and being a Senior Citizen in despair. I contacted the Service Centre Management for help who responded brilliantly look after and comforted me found a working charger and help me plug in and even bought me a cup of coffee to relax. Brilliant well done Welcome Break team which turned a drama into real human kindness. I would like to mention the team who were Julia, Kinga and Gagan a real humanity and kindness which went well beyond normal customer service. THANK YOU.

Having broken down on the M6 I was recovered to Corley services until the RAC could get to me. I would like to thank the staff at WH Smith who helped with the problems I had with my car. Very grateful.

This services may only be small but it has one of the best disabled chasing facilities I've seen for quite some time! Very clean, very big, full adult hoist system and adult changing table.

If I was to have one big bare it would be the toilet roll dispenser is too far away when sat on the toilet but otherwise 10/10

I've given my visit today five stars, when most users on Trustpilot rate WB as only mediocre.
Would like to mention a very enjoyable full English breakfast costing £8:99 which is the same amount charged by my local cafe. Obviously, WB have much greater overheads, so well done for keeping the costs down and the food quality consistent.
Also, free toilets without any purchase necessary, so well done again.

Oxford Services, on Friday 27th Dec I approached the exit ramp off M40 north bound at approx 1.30pm, we queued on M40 and slip road for approx 25 mins before entering the Services parking area. This is extreemly dangerous for all drivers.
The extrordinary point is that the carpark was not busy and there were lots of parking spaces available!
It was clear that the slow entry to the carpark was entirely due to the arrow directions on the entry lanes causing confusion and slow movement of cars around the parking areas. It is quite unacceptable that you have not made obvious improvements after observing the poor arrow and lane markings and the confusion this is regularly causing.
COME ON WELCOME BREAK MANAGEMENT, ACT ON THESE ISSUES AND QUICKLY!

Concerns About Discriminatory Practices at Welcome Break

I feel compelled to share my disappointing experience at Welcome Break, particularly regarding the treatment of Asian employees. It has come to my attention that certain operational managers deliberately target Asian workers, placing undue pressure on them in an apparent effort to force them out. This behavior creates a hostile and stressful work environment, which is unacceptable.

Additionally, I’ve noticed a troubling pattern where, during any fact-finding missions or investigations, the company strategically places Asian employees at the forefront to maintain a favorable public image. This superficial approach does little to address the underlying issues and instead seems to exploit these employees for the company’s benefit.

Such practices raise serious concerns about Welcome Break’s commitment to genuine diversity and fairness. I believe it’s important for these matters to be brought to the attention of the press, as transparency and accountability are crucial in fostering a truly inclusive workplace. I hope this review serves as a wake-up call for the company to take meaningful action.

Misleading information on the meal vouchers, it seems that every welcome break site has a different policy on where they can be used!
Dirty sites, poor showers, overpriced processed food!
Will think again before paying to park in a welcome break!

Utterly disgusting. Just been in the London gateway services. Toilets are dirty and they stink of poo and pee. Went to grab some food and I couldn't believe it over £7 for a sandwich and drink...... They staff are useless and just stand there like statues. They don't offer help. Honestly avoid this services.

I would give give a 10star review but limited to 5… Sandra at A1 south Muskham has been so helpful, I broke down and it was dark and raining heavily outside travelling on my own and Sandra asked me to stay in the store stay warm and was so helpful and me reassured me as I waited for breakdown, it was my first time breaking down and I was very nervous but Sandra looked after me, I cannot thank her enough, thank you Sandra for your support

Stayed at the days Inn northbound M6
Went into room .
Then looked in toilet
Wee on Seat and floor
Public hair on seat
Blood on duvet
Stains on floor

Staff cleaned toilet, changed duvet
But bad stains on floor ,manageress said
I would not walk around in bare feet in this hotel!!

Did not offer to change rooms

During night heating came on full ,no instructions how to use it so turned it off, room then got very cold
Bad night sleep
When complaining in morning all i got was sorry
When emailing manager, all I goy was no refund but you can stay here in next 6 months free.
I am 66 ,I only go that way for an insurance expo once a year
Still no responses to my emails and no refund
When threatened with a small claims court- against no reply
You cannot even get through to their head office number nobody answering phone just recorded message fill in form

Do not stay at Days Inn corley nec M6

Awful experience.
We travelled that day so booked a non refundable room at the Days Inn welcome break

Unfortunately on arrival we got the worst room as it was damp moldy and stank of mold. It was uninhabitable . There were no other rooms available so we decided to try and book somewhere else , this was however midnight with family sat in motorways services car park while I rang round

The man at the front desk stated he would refund us, we even have video of him saying this ! However when we rang to get a refund the manager totally refused saying it was a non refundable room ! Yes the room is non refundable if you change your mind or don’t turn up but it’s refundable under consumer rights if the room is uninhabitable !

Weeks later our complaints have gone unheeded. I could try going to court but is it worth it ….?

For business I have a choice of places to stay I also have the choice for hundreds of employees who go on courses …. Guess what neither I , my family , the hundreds of people in my employ or friends will ever stay with you again ….. so you may have saved yourselves 100 quid but you lost thousands! That makes business sense eh !

My advice is do not stay here !

My wife is disabled and we had to stop to charge the vehicle however the charging time was more than the allowed two hours free parking, 14 minutes over and we got sent a parking notice for £100. I checked and Google states - Yes, you need to pay for parking at Welcome Break's Sedgemoor services if you're charging your electric vehicle (EV). I will be avoiding Welcome Breaks and recommend all other vehicle to do the same.

Amazing break at welcome break
Amazing customer care at north drive through from Nilam and Aksant!!
🙌👏👌

Booked 3 rooms for 2 adults & 2 children in each. Arrived st midnight to find 2 rooms were only made up for 3! 3rd room had paint peeling off walls and nails sticking out of the floor by bathroom resulting in foot injury. Stayed 23rd August and still waiting for a refund @ 12.11.24. Hotel manager has told me this will be sorted on 3 separate occasions but again, still no refund. Escalated to area manager Sean Turton who also can't be bothered to respond to my complaint- avoid like the plague!