I’m really grateful to Sneha! 🌟 She was incredibly patient, kind, and helpful throughout the whole vehicle licence process. She explained everything clearly, followed up quickly, and made the entir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Weflex Ltd is helping , providing drivers with Tfl private hire vehicle licence as well as other councils Taxi / private licence holders with very fast process following required checks . Payments... See more
Company replied
Ash was a total lifesaver — sharp, patient, proactive, and genuinely the only reason this didn’t end as a 1-star disaster. Without him, this experience would have been rock bottom. The wider process... See more
Company replied
Iam so happy with every one on Weflex team that I have met. Ash has been very helpful in putting things through to me as regards to my rent to buy car. ABDULLAH is wonderful always there to clear the... See more
Company replied
Company details
Written by the company
WeFlex was created to give Uber partners, Ride-Hailing Drivers and delivery drivers access to new & used vehicles at competitive weekly prices. We provide more than just vehicles as we provide insurance, vehicle servicing, PHV licensing and more to our customers. We provide help to our customers so that when they take a vehicle from WeFlex it’s ready to go and they can immediately start earning.
Contact info
Unit 6, Westpoint Trading Estate, W3 0RA, London, United Kingdom
- 020 8033 8713
- info@weflex.co.uk
- weflex.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Abu
21 November 2025
Unprompted review
Reply from WeFlex
Hi Simon,
Thank you for sharing your feedback. Great to hear you received excellent service from Abu.
Best wishes,
The WeFlex Team.
Ash was very helpful in getting me back…
Ash was very helpful in getting me back on the road.
21 November 2025
Unprompted review
Reply from WeFlex
Hi,
Thank you for leaving us a review. We're really pleased to hear Ash was able to help you get back on the road.
Best wishes,
The WeFlex Team.
Good customer service
Good customer service. Very happy with Alam, Ash, Mo and Najma. I recommend Weflex.
20 November 2025
Unprompted review
Reply from WeFlex
Hi Zee,
Thank you for your review. We’re really pleased to hear you had a good experience with Alam, Ash, Mo and Najma. We appreciate your recommendation.
Best wishes,
The WeFlex Team.
She was excellent and gives me the…
She was excellent and gives me the right information
20 November 2025
Unprompted review
Reply from WeFlex
Hi Armand,
Thank you for your feedback. We’re happy to know you received clear and helpful information.
Best wishes,
The WeFlex Team.
Ash was helpful taking his time to set…
Ash was helpful taking his time to set me up in the car. Natalie was a very friendly and kind salesperson. Very happy with Weflex
19 November 2025
Unprompted review
Reply from WeFlex
Hi Mohamed,
Thank you for sharing your feedback. We're glad to hear that Ash took the time to get you set up comfortably and that Natalie made the process friendly and straightforward. We're really happy to know you're pleased with your WeFlex experience.
Best wishes,
The WeFlex Team
Great service from Abu
Great service from Abu, he was very patient in explaining how to drive my first Electric car. He is a Good Teacher.
19 November 2025
Unprompted review
Reply from WeFlex
Hi Mario,
Thank you for the great review. It’s wonderful to hear that Abu supported you so well and made your first experience with an electric vehicle easy and confidence boosting. We’re glad his patience and guidance made a difference.
Best wishes,
The WeFlex Team
Nice polite staff willing to help
Nice polite staff willing to help
19 November 2025
Unprompted review
Reply from WeFlex
Hi Shahid,
Thank you for taking the time to leave your feedback. We're pleased to hear that you found our team polite and willing to help. We appreciate you choosing WeFlex.
Best wishes,
The WeFlex Team
Great service from Abu he was very…
Great service from Abu he was very quick and polite. They helped me stay on the road while ky vehicle is being repairee.
19 November 2025
Unprompted review
Reply from WeFlex
Hi Abraham,
Thank you for sharing your feedback. We’re really glad to hear that Abu was quick, polite, and able to support you while your vehicle is being repaired.
Best wishes,
The WeFlex Team.
Abu and Sneha have both been amazing
Abu and Sneha have both been amazing. Uber have not been cooperating with me. But these guys have gone above and beyond to support me. They were patient, polite and extremely helpful. They have helped me liaise with Uber and TFL to sort out my account. I trust these guys to always help.
18 November 2025
Unprompted review
Reply from WeFlex
Hi Raf,
Thank you for taking the time to share this. It’s great to hear that Abu and Sneha were able to support you so well, especially with the challenges you faced with Uber and TFL. We’re really pleased they could take the pressure off and help get everything sorted.
Best wishes,
The WeFlex Team
Ash made everything very clear and…
Ash made everything very clear and explained things well. Happy with his services and with my salesperson Kohli.
18 November 2025
Unprompted review
Reply from WeFlex
Hi Kurugulasingham,
Thank you for your 5 star review. We are happy to hear that Ash was able to explain everything clearly and that you are happy with the service.
Best wishes,
The WeFlex Team
Very happy with the great service by…
Very happy with the great service by Abdullah and Ash.
Excellent service by them. Thank you very much you guys
18 November 2025
Unprompted review
Reply from WeFlex
Hi,
Thank you for sharing your feedback. We’re really pleased to hear Abdullah and Ash delivered great service and that you had such a positive experience with us.
Best wishes,
The WeFlex Team
I got a car from weflex limited
I got a car from weflex limited. From day one i got the car it kept giving me trouble. Phv document expired within one month but they did not inform me so the car became stationary for 21 days and welfex limited put the responsibility on me. The tires are faulty and the warranty is finished within one month warranty. I want to give the car back and come out of contract i am not happy with reply. PHV and tyres matter is very important they gave wrong information PHV renewal payment was made by me the most important issue is warranty of the car. We flex limited deliberately did not touched the warranty issue which is most important iam paying £199 per week for the car with no warranty car warranty within one month after taking car this is absolutely scam how can we flex limited give car with only one month warranty i have already contacted citizen advice bureau to guide me on consumer rights i have complained to uber because we flex limited is partner with uber they gave wrong information in there reply without warranty they need to pay for repairs therefore they gave me this car without warranty and charging almost £900 per month for car without warranty thank you warranty is most important if i knew warranty is only for 1 month i will not go near that vehicle if any serious issues arise in vehicle how iam going to repair it they gave me this vehicle with only 1 month warranty which is setious misconduct please keep my reviews on trustpilot website so that other drivers be aware
17 November 2025
Unprompted review
Reply from WeFlex
Hi Ashfaq,
As per TFL guidelines, a vehicle cannot be booked for PHV renewal unless the expiry date is within 4 weeks. You collected the vehicle on 12/09/2025, and the PHV does not expire until 23/10/2025. This means the earliest date the renewal could have been booked was 23/09/2025, which is 11 days after you collected the vehicle. In line with WeFlex’s terms and conditions, any vehicle with an MOT or PHV due within 3 months is covered by WeFlex, and in this case, we have fully covered the cost as outlined in your agreement. The timing of the PHV expiry is not within our control, and you are notified in advance of the due date. Additionally, ride-hailing platforms also provide reminders 4 weeks before any document is due to expire, therefore it is your responsibility to contact the support team to arrange an appointment.
Regarding your comment that the tyres are faulty, our handover inspection confirms that all tyres were well above the legal tread depth requirement at the time of collection. We have addressed each of your concerns and have even offered to have the tyres inspected by one of our approved garages, although no issues have been identified. As stated in our terms and conditions, WeFlex does not cover tyres under any circumstances, particularly once the vehicle has been driven for over 7,000 miles. Tyre wear at that stage is considered general usage and remains the driver’s responsibility.
At point of handover and the signed checklist, we notify customers of our one month warranty period which is not in breach of any legislations. You were given the vehicle with adequate tyre tread. However, regardless of the warranty period, tyres are classed as wear and tear items which are the drivers responsibility.
Best wishes,
The WeFlex Team
Reply from WeFlex
Hi Chernor,
Thank you for your review. We’re really glad to hear you received very good service.
Best wishes,
The WeFlex Team
I will just give a full five stars.
I will give a full five stars for service, even though the car wasn’t charged and washed but that was due to me wanting to call it within couple of hours since I walked to the shop. Everything else was exceptional quite a good variety of cars to choose from and at a very reasonable price.
Thanks
14 November 2025
Unprompted review
Reply from WeFlex
Hi Seare,
Thank you for taking the time to share your experience. We’re glad to hear you were happy with the service and found a good range of vehicles at a fair price. We appreciate your understanding about the charge and wash since the collection was arranged at short notice.
Best wishes,
The WeFlex Team
Wonder duo experience with sathaak amd…
Wonder duo experience with sathaak amd ash great customer service thnks a lot all of you
14 November 2025
Unprompted review
Reply from WeFlex
Hi Naveed,
Thank you so much for your lovely review. We're really glad to hear that Ash and Sathaak made your experience such a positive one.
Best wishes,
The WeFlex Team
Very good service by Ash
Very good service by Ash. He explained everything very well. Made it easy for me.
13 November 2025
Unprompted review
Reply from WeFlex
Hi Iacos,
Thank you for your kind words. We are really pleased to hear that Ash provided clear guidance and made the process easy for you. That is exactly the type of experience we always aim to deliver.
Best wishes,
The WeFlex Team
The sales department were great
The sales department were great, informative and to a degree helpful. The after sales help is not that good. They suddenly turn on you when there is a problem. Imagine a cowboy outfit, they promise you the world and when you agree to their services all they want is the money and nothing else.
10 November 2025
Unprompted review
Reply from WeFlex
Hi Emre,
Thank you for taking the time to leave your feedback. However, we’ve been unable to locate any record of your account with us based on the information provided here. To help us address your concerns properly, please get in touch with us directly or provide a contact number. Our Customer Experience Manager would be more than happy to address your concerns.
We are committed to resolving any concerns you may have and providing you with exceptional customer service. Your satisfaction is our priority, and we look forward to assisting you with any issues or questions you may have.
Best wishes,
The WeFlex Team
Welles is very very good
Welles is very very good. Ash was very very helpful and explained everything about the car. They even have a prayer area for me. Kohli was very good as well and he explained everything very well.
11 November 2025
Unprompted review
Reply from WeFlex
Hi,
Thank you so much for your lovely review. We're really glad to hear that Ash and Kohli made your experience such a positive one, and it’s great to know you appreciated the prayer area too.
Best wishes,
The WeFlex Team
I'm happy with everything
I'm happy with everything. Especially with Kholi, Mo and Ash.
10 November 2025
Reply from WeFlex
Hi Yosef,
Thank you so much for your kind words! We’re really glad to hear that you’re happy with everything and that Kholi, Mo, and Ash were able to assist you so well.
Best wishes,
The WeFlex Team
Sneha helped me with my PHV inquiry
Sneha helped me with my PHV inquiry
10 November 2025
Unprompted review
Reply from WeFlex
Hi Abul,
Thank you for taking the time to leave a review. We’re pleased to hear that Sneha was able to help with your PHV inquiry.
Best wishes,
The WeFlex Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.