I’m really grateful to Sneha! 🌟 She was incredibly patient, kind, and helpful throughout the whole vehicle licence process. She explained everything clearly, followed up quickly, and made the entir... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Weflex Ltd is helping , providing drivers with Tfl private hire vehicle licence as well as other councils Taxi / private licence holders with very fast process following required checks . Payments... See more
Company replied
Ash was a total lifesaver — sharp, patient, proactive, and genuinely the only reason this didn’t end as a 1-star disaster. Without him, this experience would have been rock bottom. The wider process... See more
Company replied
Iam so happy with every one on Weflex team that I have met. Ash has been very helpful in putting things through to me as regards to my rent to buy car. ABDULLAH is wonderful always there to clear the... See more
Company replied
Company details
Written by the company
WeFlex was created to give Uber partners, Ride-Hailing Drivers and delivery drivers access to new & used vehicles at competitive weekly prices. We provide more than just vehicles as we provide insurance, vehicle servicing, PHV licensing and more to our customers. We provide help to our customers so that when they take a vehicle from WeFlex it’s ready to go and they can immediately start earning.
Contact info
Unit 6, Westpoint Trading Estate, W3 0RA, London, United Kingdom
- 020 8033 8713
- info@weflex.co.uk
- weflex.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Ash and Natalie
Excellent service by Ash and Natalie. I’m very happy with the way I’ve been dealt with and the service provided to me.
1 December 2025
Unprompted review
Reply from WeFlex
Hi Muhammad,
Thank you for sharing your experience. We’re delighted that you were happy with the support from Ash and Natalie and that everything was handled to your satisfaction.
Best wishes
The WeFlex Team
To weflex
To weflex
if you replace this car i will go for it. lets see what you will do....but i dont trust you
29 November 2025
Unprompted review
Reply from WeFlex
Hi Nazmul,
Thank you for sharing your comment. We understand your concerns and we are already in touch with you regarding the issues raised in your original review. As mentioned there, we have arranged bookings for your vehicle and we are more than happy to provide a replacement car while yours is off the road so you can continue working without interruption.
Our goal is to resolve this for you as smoothly as possible. If you would like to move forward with the replacement option or discuss anything further, please contact our team and we will be ready to help.
Best wishes
The WeFlex Team
Ash and Mo really looked after me…
Ash and Mo really looked after me explaining everything in detail 5/5 service
28 November 2025
Unprompted review
Reply from WeFlex
Hi Santino,
Thank you for sharing your feedback. We are really glad to hear that Ash and Mo looked after you so well and took the time to explain everything clearly. We appreciate your five star rating.
Best wishes
The WeFlex Team
Hi I had a best service from mr…
Hi I had a best service from mr Mohammad and mr ash thanks for everything
28 November 2025
Unprompted review
Reply from WeFlex
Hi,
Thank you for your review. We are pleased to hear that Mohammad and Ash provided great service and supported you throughout the process. We appreciate you taking the time to share your experience.
Best wishes
The WeFlex Team
Reply from WeFlex
Hi,
Thank you for your kind words. We are happy to hear that you received excellent service and found the team helpful and friendly.
Best wishes
The WeFlex Team
Great service from Weflex had a vehicle…
Great service from Weflex had a vehicle ready as soon as came from holiday. Abu was very helpful explaining everything.
27 November 2025
Unprompted review
Reply from WeFlex
Hi Ahsan,
Thank you for your review. We are really glad to hear that everything was ready for you when you returned from holiday. It is great to know that Abu was helpful and took the time to explain everything clearly.
Best wishes
The WeFlex Team
Geat personalaty
27 November 2025
Unprompted review
Reply from WeFlex
Hi Ahmed,
Thank you for leaving a review. We are happy to hear that you had a positive experience and appreciate you taking the time to share it.
Best wishes
The WeFlex Team
I am happy with sales department
I am happy with sales department. Especially Ms.Shivani and Mr Ash. All are friendly….
26 November 2025
Unprompted review
Reply from WeFlex
Hi Paartheepan,
Thank you for sharing your kind words. It is great to hear that you had a positive experience with our Sales team and that both Shivani and Ash were able to support you. We really appreciate you taking the time to leave this feedback.
Best wishes,
The WeFlex Team
Ash is a fantastic guy
Ash is a fantastic guy. Helped me twice to set both my cars. Very professional and I highly recommend him.
26 November 2025
Unprompted review
Reply from WeFlex
Hi Mircea,
Thank you for the amazing review. We are really glad to hear that Ash was able to assist you with both of your cars and that you found the support professional. Feedback like this means a lot to the team.
Best wishes,
The WeFlex Team
Ash is a very nice guy who received me…
Ash is a very nice guy who received me and explained everything that I asked him about the replacement car that I was going to collect it.
26 November 2025
Unprompted review
Reply from WeFlex
Hi Angelica,
Thank you for taking the time to leave such a kind review. We are pleased to hear that Ash was able to welcome you and walk you through everything during your replacement car collection. We are always happy to help.
Best wishes,
The WeFlex Team
Reply from WeFlex
Hi Gabobe,
Thank you for your review. We are glad to hear that Ash was able to help and that everything went smoothly for you. If you need anything, we are always here to support.
Best wishes
The WeFlex Team
Verry good service!
25 November 2025
Reply from WeFlex
Hi Florentin,
Thank you for taking the time to leave your feedback. It is great to hear that you received very good service and had a positive experience with us. We appreciate you choosing WeFlex.
Best wishes
The WeFlex Team
Abu was very helpful showing me around…
Abu was very helpful showing me around the car. The service here is exceptional
25 November 2025
Unprompted review
Reply from WeFlex
Hi Mo,
Thank you for sharing your experience. We are delighted to hear that Abu was helpful and took the time to show you around the car, and that you found the service exceptional.
Best wishes
The WeFlex Team
Service
Ash, is very professional with every aspect of the service. Great guy
25 November 2025
Unprompted review
Reply from WeFlex
Hi Frank,
Thank you for your review. We are really pleased to hear that Ash provided a professional and positive experience for you. We appreciate your feedback.
Best wishes
The WeFlex Team
Unwilling to Work With Customers on Payment
I contacted WeFlex to propose a structured repayment plan of £20 per week to clear an outstanding arrears balance of £193.96. This was a good-faith effort to resolve the situation after my vehicle was immobilised.
Their response was an outright refusal. They insisted on full payment to release the vehicle, showing no flexibility or willingness to support a customer who is trying to pay what they owe. Their policy seems designed to punish rather than to find a workable solution. If you run into financial difficulty, don't expect any help or understanding from their payments team.
Below is one of their email to me:
"Hi Gaixent,
We hope you are doing well.
We appreciate your efforts in initiating a payment plan. However, since your vehicle is currently immobilised, we kindly require the payment in full to proceed with mobilising it.
Once the payment is completed, please inform us, and we will arrange for the mobilisation.
Kind regards,
WeFlex Payments Team
WEFLEX PAYMENTS
Unit 6, Westpoint Trading Estate, Alliance Rd,
London, W3 0RA
WEFLEX.CO.UK "
25 November 2025
Unprompted review
Reply from WeFlex
Hi Jean,
Thank you for taking the time to leave your feedback. However, we’ve been unable to locate any record of your account with us based on the information provided here. To help us address your concerns properly, please get in touch with us directly or provide a contact number. Our Customer Experience Manager would be more than happy to address your concerns.
We are committed to resolving any concerns you may have and providing you with exceptional customer service. Your satisfaction is our priority, and we look forward to assisting you with any issues or questions you may have.
Best wishes,
The WeFlex Team
Great service from Abu he showed me in…
Great service from Abu he showed me in detail everything about my new car and made sure all questions were answered.
24 November 2025
Unprompted review
Reply from WeFlex
Hi Arshad,
Thank you for your review and for highlighting the support from Abu. It is great to hear that he walked you through everything and made sure all your questions were covered.
Best wishes
The WeFlex Team
Friendly staff,awesome service
24 November 2025
Unprompted review
Reply from WeFlex
Hi Previlo,
Thank you for your feedback. We are delighted to hear that you found our team friendly and the service excellent. That is the kind of experience we always aim to deliver.
Best wishes
The WeFlex Team
Good service explained very clearly and…
Good service explained very clearly and straightforward
24 November 2025
Unprompted review
Reply from WeFlex
Hi,
Thank you for leaving a review. We are glad to know that everything was explained clearly and that the process felt straightforward.
Best wishes
The WeFlex Team
Had some issues with my previous…
Had some issues with my previous vehicle but they helped me get back on the road immediately and changed my car for a better one. Thank you Javid and Ash for perfect support
24 November 2025
Unprompted review
Reply from WeFlex
Hi Greg,
Thank you for sharing this. We are really pleased that Javid and Ash were able to step in quickly and get you back on the road with a better vehicle. We appreciate you choosing WeFlex and we are here if you need any further support.
Best wishes
The WeFlex Team
The process was clear and the javid was…
The process was clear and the javid was very helpfull
18 November 2025
Unprompted review
Reply from WeFlex
Hi Davies,
Thank you for your review. We're glad to hear the process was clear and that Javid was helpful throughout.
Best wishes,
The WeFlex Team.
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