West End Financial Reviews 

116
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Jolyon and Katie are patient, thoroughly professional and very helpfuk. They've guided us through the process excellently and kept in regular contact with updates throughout. I would happily recommend... See more

Rated 5 out of 5 stars

We have been clients of West End Mortgages for many years and have always found them to be proactive, knowledgeable, and highly professional. Our advisers, Jolyon and Katie, are exceptionally helpful,... See more

Rated 5 out of 5 stars

Our advisor, Jol, went above and beyond. Always quick to respond to any questions we had. Advising us not only on mortgages and insurance policies, but on the entire process of buying a property. As... See more

Company replied

Rated 5 out of 5 stars

Could not recommend West end mortgages more! Jolyon was committed to helping us secure our mortgage and gave fantastic advice the whole way through. He and his team were 100% transparent and Made our... See more

Company replied

Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At West End Financial we offer a personal, tailored service to guide and support you through the processes involved in buying and retaining property. Mortgage finance is an obvious requirement but there are many more disciplines involved in buying property. We can help with them all.


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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4.9

All reviews

(116)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always excellent

Always excellent - knowledgeable, helpful, they make a complicated process simple.

28 April 2020
Unprompted review
West End Financial logo

Reply from West End Financial

Many thanks for your kind feedback Jonathan. It’s nice to hear that we’re doing it the right way.

Rated 5 out of 5 stars

Super service

Super service. Very Happy.

28 April 2020
Unprompted review
West End Financial logo

Reply from West End Financial

Thanks Harry. Our pleasure to assist and hope you are happy in your new home.

Rated 5 out of 5 stars

Great team

Great team, great service and advise.

The team was patient and supportive and I would highly recommend their services.

28 April 2020
Unprompted review
West End Financial logo

Reply from West End Financial

Thanks for your kind words Wisam. I and the team value your positive feedback. Hope you enjoy your new home.

Rated 5 out of 5 stars

Totally recommended!

We can't recommend Jolyon and the team enough! They were so great getting us through our 1st mortgage we didn't think twice about going back to them when we remortgaged.
We'll definitely use their services again next time.

18 March 2020
Unprompted review
West End Financial logo

Reply from West End Financial

Many thanks for your supportive comments Hugo. Glad to be of service again.

Rated 5 out of 5 stars

Excellent Service

Excellent, professional service, extremely helpful and nothing too much trouble, I would definitely recommend

18 March 2020
Unprompted review
West End Financial logo

Reply from West End Financial

We appreciate your kind words Jackie.

Rated 5 out of 5 stars

Second to none service with fast…

Second to none service with fast response and real duty of care with everything! Very professional and personable service

17 March 2020
Unprompted review
West End Financial logo

Reply from West End Financial

Thanks for your positive comments Tom. It’s nice you use the word personable as that’s exactly what our team are striving to offer. A friendly face in a sometimes unfriendly environment.

Rated 5 out of 5 stars

Great mortgage advice

Good range of mortgages offered, much more competitive rates than I found on comparison sites, particularly as I'm self employed. Rates were presented to easily work out whether to choose longer or shorter term, flexible or fixed. Jol provided good advice, in my interests, to help choose and once I'd selected the product I wanted, the offer was sorted pretty quickly - there were a few niggles with specific information required by the bank but he helped sort them out quickly.

17 March 2020
Unprompted review
West End Financial logo

Reply from West End Financial

Thanks for your kind comments Will. We cast our net as wide as possible to bring clients the best priced options. We stand by the fact that we will only present to you options that are achievable rather than the comparison sights that cannot assess your personal circumstances in any detail and so provide options that you can’t achieve.

Rated 5 out of 5 stars

Excellent service and advice provided…

Excellent service and advice provided by Jolyon and Amanda. We would definitely recommend using West End Mortgages as they made the mortgage process simple and straight forward from start to finish, no headaches which is exactly what we needed, at the same time we also took out mortgage protection insurance to have piece of mind that our family and new house were protected. We will be coming back to you when it is time to remortgage. Thank You!

17 March 2020
Unprompted review
West End Financial logo

Reply from West End Financial

We've all been first time buyers once so I'm glad we were able to help you through the jargon and the process and that you are happy in your new home!

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