West End Financial Reviews 

116
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Jolyon and Katie are patient, thoroughly professional and very helpfuk. They've guided us through the process excellently and kept in regular contact with updates throughout. I would happily recommend... See more

Rated 5 out of 5 stars

We have been clients of West End Mortgages for many years and have always found them to be proactive, knowledgeable, and highly professional. Our advisers, Jolyon and Katie, are exceptionally helpful,... See more

Rated 5 out of 5 stars

Our advisor, Jol, went above and beyond. Always quick to respond to any questions we had. Advising us not only on mortgages and insurance policies, but on the entire process of buying a property. As... See more

Company replied

Rated 5 out of 5 stars

Could not recommend West end mortgages more! Jolyon was committed to helping us secure our mortgage and gave fantastic advice the whole way through. He and his team were 100% transparent and Made our... See more

Company replied

Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At West End Financial we offer a personal, tailored service to guide and support you through the processes involved in buying and retaining property. Mortgage finance is an obvious requirement but there are many more disciplines involved in buying property. We can help with them all.


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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4.9

All reviews

(116)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Efficient, thorough, friendly, helpful, produced good results

12 April 2021
Unprompted review
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Reply from West End Financial

We should have these words written above the office door! Thanks for your kind review Jane.

Rated 5 out of 5 stars

I have used West End Mortgages on…

I have used West End Mortgages on numerous occassions over the years for both residential and buy to let mortages and have been very pleased with the service. Jolyon and the team have always taken the time to undertsand my requirements for each new mortgage or remortgage, and as such I felt confident that I was always securing the best rate possible.

23 March 2021
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Reply from West End Financial

Many thanks for your kind review James. It has always been a pleasure to assist. All the best.

Rated 5 out of 5 stars

Wonderful Service

We have used WEM for both our mortgage and various insurance policies. The team are friendly, efficient, knowledgeable and thorough.

Dealing with Jol was great and he really added a calming and personal touch to what can be a very stressful process.

25 February 2021
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Reply from West End Financial

That’s very kind of you Rachel. We try to let our clients know that we have their back and it’s nice to hear that it’s recognised.

Rated 5 out of 5 stars

Highly recommended

Very helpful and professional advise given throughout the process, always prompt replies to emails and any requests dealt with efficiently.

18 February 2021
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Reply from West End Financial

Appreciate your kind words Anna.

Rated 5 out of 5 stars

Phenomenal service!

Phenomenal service from start to finish. Highly knowledgeable team ensure you are fully informed every step of the way.
I cannot praise or recommend West End Mortgages highly enough.

16 February 2021
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Reply from West End Financial

Ahhhh, thanks very much Darron. It’s been a pleasure to work with you on your journey to buying the new family home. That house is going to feel really big after all those years in the flat!

Rated 5 out of 5 stars

From a Flyer to a successful landing.

From a Flyer to a successful landing.
The Flyer in our local Association magazine inspired to to approach Westend Mortgages for a Lifetime Mortgage.
Mine was a trichy application being a small apartment with a reducing Lease but Jolyon was persistent and obtained the perfect mortgage. He was very helpful with resolving queries raised by the Lender's and my Solicitors. And the Fee agreed at the outset did not change in spite of Westend Mortgages being involved in extra work.
I can certainly recommend them.
Ian

15 February 2021
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Reply from West End Financial

Equity Release or Lifetime Mortgage is certainly a specialist area of our work and I’m really pleased that we were able to make this happen for you in what seemed like the face of all adversity. Thanks for your kind words Ian.

Rated 5 out of 5 stars

Very effective and proactive

Very proactive, prompt and effective servie. West End Mortgages were excellent at reminding me of the upcoming expiry of my mortgage, researching available products and liaising with other professionals. Thoroughly recommended.

2 February 2021
Unprompted review
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Reply from West End Financial

Thanks very much for the positive feedback Ivan and can you believe on our 10 year anniversary of working together!? Here’s to the next 10 years!

Rated 5 out of 5 stars

Amazing service and I absolutely would…

Amazing service and I absolutely would not be where I am now without them!

30 January 2021
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Reply from West End Financial

It was a pleasure to help get you into your first home Jess and we hope you are very happy there!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Jolyon and his team were very professional and responsive, and guided us through every step of the mortgage process.

9 December 2020
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Reply from West End Financial

Our pleasure to assist Holly. We hope you are both very happy in your new home!

Rated 5 out of 5 stars

Great advice

Great advice, fast response and easy to deal with ... would recommend and use again myself 😊

23 November 2020
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Reply from West End Financial

Thanks Mel. Glad we managed to arrange what you needed. Don’t forget to spread the word!

Rated 5 out of 5 stars

Fantastic setup

Fantastic setup! The team made everything so simple, easy to follow and understand. Highly recommend!

13 October 2020
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Reply from West End Financial

It’s our pleasure to assist once again Trevor. Hope mother and baby are doing well!

Rated 5 out of 5 stars

Jol and the team offer a fantastic…

Jol and the team offer a fantastic service and I wouldn't consider using anyone else.

9 September 2020
Unprompted review
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Reply from West End Financial

Many thanks for the kind words Paul. Our pleasure to assist.

Rated 5 out of 5 stars

Excellent service

They were very efficient, clear with advice and professional. I will certainly be recommending them.

16 July 2020
Unprompted review
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Reply from West End Financial

Many thanks for your kind words Chris and appreciate that you will spread the word!

Rated 5 out of 5 stars

Great

Great - replied quickly with all the information I needed and really helpful.

27 June 2020
Unprompted review
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Reply from West End Financial

Our pleasure to be of assistance Nikki.

Rated 5 out of 5 stars

Excellent advisors

Our advisor, Jol, went above and beyond. Always quick to respond to any questions we had. Advising us not only on mortgages and insurance policies, but on the entire process of buying a property. As first time buyers, his advice has been indispensable.
Days before completion he even got us a better mortgage deal.

26 June 2020
Unprompted review
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Reply from West End Financial

It has been our pleasure helping you achieve the purchase and protection of your new home. So pleased it all worked out well for you.

Rated 5 out of 5 stars

Exceptional service

Exceptional service. Jol and his team work extremely hard to secure the best mortgage deals and secure my properties.

17 June 2020
Unprompted review
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Reply from West End Financial

Very pleased to have been of assistance once again Kate.

Rated 5 out of 5 stars

Highly recommend

Jolyon is great. We’ve happily referred him and west end mortgages to a number of friends and colleagues. He helped us with our first mortgage and now we are remortgaging 5 years later.

17 June 2020
Unprompted review
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Reply from West End Financial

Nice to be able to assist once again Mim and as always we really appreciate you recommending us to others.

Rated 5 out of 5 stars

The Best!

West End Mortgages have been ‘top class’ every time. Jolyon Davis has been clear, concise and consistent throughout with all instructions and support. Could not fault their professionalism and would have no hesitation in highly recommending their services. Thank you!

21 May 2020
Unprompted review
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Reply from West End Financial

Many thanks for your kind words Jenny. Always a pleasure to assist and look forward to next time!

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