WeBuyBack.com.au Reviews 1,643

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, fair pricing, and efficient payment processes. Many highlight the quick turnaround times for transactions and the ease of the overall user experience, often noting that payments are processed within hours of device receipt. Reviewers frequently mention receiving competitive prices for their items, often exceeding offers from other trade-in services. The communication throughout the process is also highly valued, with regular updates keeping customers informed at every stage. The product quality, particularly for refurbished phones, is also positively noted, with customers receiving devices in excellent condition.

What people talk about most

Payment

Clients share positive opinions on payment, consistently highlighting its speed and efficiency. Many... See more

Service

Reviewers consistently express satisfaction with the service. Customers frequently highlight the smooth,... See more

Price

People report positive experiences with price. Customers consistently find the prices offered to be fair,... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently describe the process as... See more

Product

Customers consistently express satisfaction with the product, highlighting the ease and efficiency of selling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

4th time I’ve sold an Apple device here, process is simple, prices are always more than what I’ve seen at competitors- including Apple trade-in price. Easy options to return, fast experience, 5/5 any... See more

Rated 5 out of 5 stars

Phone arrived the next day, perfectly packed and I cannot see any minor scratches the eBay listing mentioned - so I am a very satisfied customer. I called Ben and he said if I purchased it befo... See more

Rated 5 out of 5 stars

I used WeBuyBack for the first time and wow, what a great experience! The explanations for the self-grading were clear and very reasonable. Much better than previous experiences with other trade-in co... See more

Rated 5 out of 5 stars

This is the second time I have personally used the services of WeBuyBack to sell my preloved mobile technology. From start to finish the process was smooth and efficient. My devices were sent o... See more


Company details

  1. #1 of 3 best companies in Cell Phone Recycling and Unlocking Service
  2. #1 of 9 best companies in Internet Service Provider

Information provided by various external sources

WeBuyBack.com.au was established in late 2014. Our goal is to provide a fast and efficient service allowing you to sell your unwanted smartphones and tablets securely and for a great price. We buy new, working and faulty devices. At WeBuyBack.com.au, we believe in fair deals. We offer you the best price for your device. We will beat any advertised price by $5. With a fast turn around time, payments processed within 8 hours from receipt of device, you get your money fast. We offer Bank Transfers as well as Paypal payments making it easier than ever to get paid. If you select PayPal as your payment option the money will be transferred within 4 Hours of receipt of device, that is our customer satisfaction promise.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great service and fair trade-in prices

I used WeBuyBack for the first time and wow, what a great experience! The explanations for the self-grading were clear and very reasonable. Much better than previous experiences with other trade-in companies and WeBuyBack paid more as well! It was also very quick. I completed the form over a weekend, took the parcel to the post office on Monday, it was delivered on Wednesday and I was paid the same day! Just brilliant service!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Like everyone else, I was dubious however webuyback absolutely delivered as promised. The process was super easy and they communicate with you at every step. Highly recommend this business

29 August 2025
Rated 5 out of 5 stars

Excellent service and ease of selling online

Webuyback are a great company to deal with. The ease of selling my mobile phone to them is worry free. You know how much they offer before you send your phone to them via their prepaid postage print out.
Have dealt with them a few times and they have always been fair and honest👍

2 September 2025
Rated 5 out of 5 stars

Fast payment & Quick Response

This isn’t my first time using WeBuyBack, but this time was a little different. After AusPost accidentally sent my phone back to me, I had to resend it. Once it was finally received, the payment was issued within just a few hours.
Great business with fast response and reliable service!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. They were extremely quick, gave a good rate and I got paid within 10 minutes of cofirming. They also helped me with my questions by phone and were easy to communicate with.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended – Smooth Process

I’ve used WeBuyBack several times now and every experience has been very positive. The process is simple, quick, and completely hassle-free. Prices offered are always fair, and payment is prompt. Highly recommended!

19 August 2025
Rated 5 out of 5 stars

Easy transaction

It was so easy from the word go. Looking on the website for my particular item to sell, it was step by step and so quick. Once I had mailed it in the provided bag, the money was in my account within days. Highly recommended. Bravo!

15 August 2025
Rated 5 out of 5 stars

Very easy process

Everything was very easy and straight forward. The price offered for my phone was the most competitive that I found. I'd definitely recommend them.

10 August 2025
Rated 5 out of 5 stars

Impressive Service

Very impressed by the service. Payment received within a few hours of receipt of the phone by WeBuyBack. Also, was kept informed through status updates from receipt of the phone until payment was complete.

12 August 2025
Rated 5 out of 5 stars

Great service.

Despite the the inital issue with delivery of the return satchel (more an issue with Auspost I'm sure), the service was flawless. Was skeptical at first sending it to an unknown company but I'll happily do it again in the future.

10 August 2025

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