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WeBuyBack.com.au Reviews 1,643

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TrustScore 5 out of 5

5.0

Cell Phone Recycling and Unlocking Service
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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, fair pricing, and efficient payment processes. Many highlight the quick turnaround times for transactions and the ease of the overall user experience, often noting that payments are processed within hours of device receipt. Reviewers frequently mention receiving competitive prices for their items, often exceeding offers from other trade-in services. The communication throughout the process is also highly valued, with regular updates keeping customers informed at every stage. The product quality, particularly for refurbished phones, is also positively noted, with customers receiving devices in excellent condition.

What people talk about most

Payment

Clients share positive opinions on payment, consistently highlighting its speed and efficiency. Many... See more

Service

Reviewers consistently express satisfaction with the service. Customers frequently highlight the smooth,... See more

Price

People report positive experiences with price. Customers consistently find the prices offered to be fair,... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently describe the process as... See more

Product

Customers consistently express satisfaction with the product, highlighting the ease and efficiency of selling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

4th time I’ve sold an Apple device here, process is simple, prices are always more than what I’ve seen at competitors- including Apple trade-in price. Easy options to return, fast experience, 5/5 any... See more

Rated 5 out of 5 stars

Phone arrived the next day, perfectly packed and I cannot see any minor scratches the eBay listing mentioned - so I am a very satisfied customer. I called Ben and he said if I purchased it befo... See more

Rated 5 out of 5 stars

I used WeBuyBack for the first time and wow, what a great experience! The explanations for the self-grading were clear and very reasonable. Much better than previous experiences with other trade-in co... See more

Rated 5 out of 5 stars

This is the second time I have personally used the services of WeBuyBack to sell my preloved mobile technology. From start to finish the process was smooth and efficient. My devices were sent o... See more

Company details

  1. #1 of 3 best companies in Cell Phone Recycling and Unlocking Service
  2. #1 of 9 best companies in Internet Service Provider

Information provided by various external sources

WeBuyBack.com.au was established in late 2014. Our goal is to provide a fast and efficient service allowing you to sell your unwanted smartphones and tablets securely and for a great price. We buy new, working and faulty devices. At WeBuyBack.com.au, we believe in fair deals. We offer you the best price for your device. We will beat any advertised price by $5. With a fast turn around time, payments processed within 8 hours from receipt of device, you get your money fast. We offer Bank Transfers as well as Paypal payments making it easier than ever to get paid. If you select PayPal as your payment option the money will be transferred within 4 Hours of receipt of device, that is our customer satisfaction promise.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Smooth from start to finish

Whole process ran smoothly, even when I forgot to include some information in the return envelope. I contacted the team via email, they responded promptly with a solution. Once the return was received, money was in my account the following day.

22 December 2025
Rated 5 out of 5 stars

Best price overall..

Best price overall..
Have been dealing with them for few years...they have the best price for used phones...The process is smooth...Highly recommended

16 December 2025
Rated 5 out of 5 stars

4th flawless experience

4th time I’ve sold an Apple device here, process is simple, prices are always more than what I’ve seen at competitors- including Apple trade-in price. Easy options to return, fast experience, 5/5 any day! Have recommended to many!

15 December 2025
Rated 5 out of 5 stars

great service

quick turnaround and great service.Have used this company many times and has been good to deal with.

10 December 2025
Rated 5 out of 5 stars

Really Impressed With WBB

My experience with WBB was impressive. I received updates every step of the status of my orders. I received the funds in a few business hours, mostly on the same day they received my phones.

Their replies were very prompt. I’d definitely use them again in the future.

4 December 2025

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