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WeBuyAnyPhone.comReviews 

46,957
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 9,010 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their politeness, helpfulness, and professional approach. Many people appreciate the personalized and understanding interactions, with advisors often going above and beyond to resolve issues quickly and efficiently. The overall service is described as fast, reliable, and smooth, with excellent communication throughout the process. However, some customers also noted significant discrepancies between the initial online price quotes for their phones and the final offers received after inspection. These revised offers were often considerably lower, with reasons given for condition changes that some reviewers disputed, leading to disappointment and a feeling of being misled. A few other people also felt that the process of getting their phone back after declining an offer was difficult or involved unexpected charges.

What people talk about most

Price

Reviewers mention ambiguous feedback about price, with many customers reporting that initial online offers... See more

Staff

Consumers find staff to be positive, often describing them as efficient, kind, and attentive. Reviewers... See more

Product

Customers had ambiguous experiences with product, with many reporting that initial online valuations for... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t enjoy the initial call received by the AI bot. Once through to a real person I was given advice but haven’t solved the problem. However, they were very polite and reassuring

Rated 4 out of 5 stars

Not the valuation first intimated but not to worry. Anoop was very helpful and professional customer service. Thanks will use the service again

Rated 4 out of 5 stars

I was offer different price for my phone which was in the end disappointed because after I sent the phone they offered me half from the original price which I don't agree and I asked to send my phone... See more

Rated 3 out of 5 stars

I was extremely disappointed with the derogatory offer I received. I only sent my phone to your company based on the price offered subject to checking of condition on receipt. I prided myself on how... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About WeBuyAnyPhone.com

Written by the company

Buy Refurbished Phones

Sell Your Phone

Shop Refurbished iPhones

Shop Refurbished Samsungs

About WeBuyAnyPhone.com

Get cash for mobile phones and tablets. Sell, and recycle your old devices at the UK's largest independent and most trusted technology recycling websites. At WeBuyAnyPhone.com we provide a fast eco-friendly service which allows customers an alternative way of recycling their old devices, helping with environmental causes while also putting some cash in your pocket. Webuyanyphone.com are conscious about our carbon footprint and hope that with trading with us that you are too.

Price Promise

Trade with us knowing that the price you see is secured for 14 days giving you a chance to say goodbye to your beloved tech.

Same Day Payment

Rest assured that if we receive and test your Device before 2pm, we'll pay you the very same day.

FREE Delivery or Home Collection

WeBuyAnyphone.com has a number of choices available to make it easy for you return you old tech to us. You can print your own label off, arrange a home collection or even request a return pack from us...It's all FREE & INSURED.

Extra Cash When You Trade More

Clear out those old drawers because if you trade in more than one device with us, we'll give you an extra £5 on top of your trade-in to show how much we value your business. Plus, you're doing the planet a favour too.

Thousands of Happy Customers

We've bought and sold more than a million devices. Have a look at our Trustpilot reviews and see what our customers think about our service

Sameday Payments

Written by the company

Highest same-day payers in the market
See how much your old tech is worth to the UK's leading independent recycling company. Get the highest prices and payment the same say we receive your device.

Free Insured Shipping

No cost - No risk

Get free & insured shipping up to £150 when selling with WeBuyAnyPhone.com

Contact info

Promotion box for WeBuyAnyPhone.com

Find out how much your device is worth

WeBuyAnyPhone.com pays the best prices on the market

3.9

Great

TrustScore 4 out of 5

47K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(46,957)

8,295 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake reviews on positive post offer…

Fake reviews on positive post offer good price then after sending offer penny’s scammers don’t use as you’ll never get what they offer STAY CLEAR

8 May 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello T W 7,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 2 out of 5 stars

i would not recommend this company i…

i would not recommend this company i was originally offered approx £50 for my i phone 11

they then came back with a offer of £5
my phone was fully working no cracks absolutely misleading adverts

29 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Michelle,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment will be made anytime today after 5PM.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Inflated offer, downgrade over nothing

Downgraded a phone which was virtually like new. Next time I’ll check the trustpilot reviews.

29 June 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Damian,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the payment will made anytime today after 5PM.

Please let us know if you’d like any more details.
Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Received a quote online which was £360…

Received a quote online which was £360 and more favourable than others for a 2 year old IPhone 15. Heard nothing for a while and then I called I was told that they had reduced the offer by almost £160 which was a disgrace! They claimed that my phone had excessive scratching on the screen which was absolute rubbish as I always keep my phones in good quality cases and regularly clean the screen with a wipe designed to do so. Due to the delay and the hassle of returning I begrudgingly accepted but won’t be using this company again. I have used other companies in the past and never had my phone downgraded in value in the past!

26 May 2026
Unprompted review
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello James 4,

Thanks for sharing your feedback. At WeBuyAnyPhone, we’re committed to honest, fair pricing based on each device we receive.

If you can share your Trade-In ID, we’ll be happy to review why your offer was adjusted.

Kind regards,
WeBuyAnyPhone.com

Rated 5 out of 5 stars

I had positive experience

I had positive experience with this company and I got paid exactly as advertised
They offered me the highest quote on market for my S24 ULTRA,I was a bit skeptical at the beginning because I saw some negative reviews,but everything went smooth,I got paid same they they tested my phone and the communication was excellent, sending me text messages with every stage of the trade in which made the experience much better.

29 June 2026
Unprompted review
Rated 3 out of 5 stars

Not happy with company’s approach to…

Not happy with company’s approach to business, however, great customer service from the agent.

29 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello KK 1,

Thank you very much for taking the time to leave a review.

We’re sorry to hear that we weren’t able to meet your expectations on this occasion. However, we truly appreciate your feedback and your kind words about Swarnika’s service.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

Will not use again they offer you a…

Will not use again they offer you a fair price for phone and when u send the contact you a few days later with a pathetic price said they would give me 80 pounds then offered me 25 pounds when they had it rip off

23 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Terry,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, payment has been made.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 1 out of 5 stars

This company offered me a very low…

This company offered me a very low price for my phone….well below offers that I rejected on other platforms. I am awaiting the return of my phone. I had contact with their customer service via WhatsApp and their support person initially offered me an insignificant “goodwill” uplift to his company’s lowball offer. I declined their updated offer and insisted on the return of my phone. Their staff member then was very helpful and arranged for a quick return of my phone. Overall though a disappointing experience based on vague definitions of phone condition that prompted their headline offer to grab my attention. The only positive thing I can say is that the procedure to send my phone to them was quite straightforward. Disappointing

29 June 2026
WeBuyAnyPhone.com logo

Reply from WeBuyAnyPhone.com

Hello Jim,

I’m sorry to hear about your experience.

Your device was tested in the same condition in which it was received, and the price offered was based on the condition it was assessed under.

I am sorry we could not offer you what you expected this time.

As requested, the device has now been returned.

Please let us know if you’d like any more details.

Many thanks,
Webuyanyphone.com

Rated 5 out of 5 stars

They do what they say

Good company to deal with. Very efficient, great communication with good information provided at all stages of process. Prompt payment of money into account. Would be happy to use again.

29 June 2026

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