WeBuyAnyPhone.com Reviews 46,883

Good understanding of my problem

Very picky about condition.
My phone had a skin, screen protector and case on it the entire time I owned it.
In my opinion it made the "good condition|" criteria. However, upon their inspection, even though it passed everything they still dropped the initial offer by £130.
Having looked on trust pilot I had seen that they are bad for doing this but decided to take a chance since they made the best offer and my phone was in good condition.
I called them and they upped the offer but not by much.
The appear to reel you in with an offer you can't confuse in the hope that you'll cave and just accept it, which is ultimately what I did.
Overall I am not impressed with the way they work. They won't get my custom again.

I am extremely disappointed with WeBuyAnyPhone and the offer I received.

I sent my iPhone 11 Pro to them based on the online valuation of £112. After they received the phone, I was informed that it had raised screen. I strongly dispute this claim, as there was absolutely no such issue when I sent it.

I was fully aware that the phone had some scratches on the screen and a few marks on the body, which was reflected in the condition I selected. However, the phone was 100% functional, with no dents, cracks, screen defects, or structural issues.

I was initially offered just £5 for the device, which I refused and requested that my phone be returned. I was then offered £30 instead, or alternatively asked to pay £15 to have my own phone sent back to me.

Reducing a valuation from £112 to £5 based on a condition issue that I do not believe existed is unacceptable. The subsequent increase to £30 only made the process seem even more questionable.

Overall, this experience has been extremely disappointing, and I would not recommend this service based on my experience.

Excellent manner

Like all of the other reviews state, you are led in with a great offer. You send off your phone and are given a musch lower offer. I sent in my iPhone 15 pro max, which is immaculate, and was knocked down from "good" to "pretty good" for the idfference of around £150.

Note, you are unable to decline their new offer via the website, you have to email/call up which is a bit cheeky.

My phone has now also arrived back to me with a new mark on it, which wasn't on there before.

I wouldn't bother sending your phone here, send it off (like i have) to Mazuma, who have now graded mine as good and i've got the full amount.

Complete Scam - Avoid
This company offer you great price online and when they examine the phone they come back with insulting offer, claiming there is minor damage / or a scuff mark. My phone has had a case and screen protector fitted since day 1

Avoid these scam artists, you would get better price at one of your local high street shops.

I wish I had known this prior to sending my phone.

Also it has taken almost 3 weeks since sending off the phone for them to process it there end !!

Shocking customer services !!

Really efficient, kind and attentive - didn’t make you feel as if you were speaking to a robot and got my enquiry sorted with ease and efficiency - couldn’t complain at all! 😇

The agent I spoke to was extremely helpful,listened to my concerns, treated me as an individual. Whilst the outcome of my trade in was extensive disappointing the aftercare service I received was fantastic.Thank you and have a lovely weekend.

ADDITIONAL UPDATE - THEY THEN TRIED TO CHARGE ME £10 TO GET MY OWN PHONE BACK - ABSOLUTE SCENES!!! --- Absolute JOKE! The usual High offer to then hammer it down by 75%. As others have mentioned, they think using the video of the check proves the screen is all scratched - all it proves is the phone is in perfect cosmetic condition - clowns. Called customer service and spoke to a lovely rep who I feel for having to front for these con artists! She then offered me almost DOUBLE their revised offer - again, just shows they are conning us!

Great customer care. Shame about the price offered but happy to send the phone back

Although I did not get the price that initially agreed on, Anoop was very helpful patient and polite. He did offer me a revised price but I did not accept it. Excellent customer service.

Don't even deserve one star, terrible service, flase price, they quoted my device£580 which is almost new condition after they received and tested they offered me £440 which is £140 less that the original offered price, I understand quoted price is not guaranteed but happy to reduce some amount not huge amount, specifically my device is almost new.when I called them to asked why they answered each people gave me it.was really funny and they look confusing themselves, after I have asked them to return the device one of there guy confirm me it will be done but when I called next day lady called Angela(if I still remember her name) said it will be dispatched today, poor communication, AVOID THERE terrible service and fake price, I M TELLING FROM MY EXPERIENCE

amazing customer service

Avoid this company

Suck you in with a better offer than others and then try to lowball you once they receive your goods

Gave them a iPhone 13 in very good condition..no cracks on screen and no marks on the phone yet after review they knocked it down from £228 to £40 lol

I debated it and the guy mohit on the WhatsApp said "Not a problem at all and would you like me to see if there is anything else I can do regarding the offer today?

So basically what he's saying is he knows it's a low offer let me give you another offer ..don't give them the time of day ..send me phone back and that's it

And also they charge you to send the phone back to you..joke company..scam company...Avoid avoid avoid

Very poor offer on my phone wont be dealing with WE BYE ANY PHONE
AGAIN.

Quick to get through, advisor helped with what I was looking to do and completed the transaction with no problem at all.

Very good customer service skills. Explained clearly and she was friendly.

Swarnika was brilliant! Efficient, friendly and polite. Great service

Hi thanks for the service