I ordered 2 bracelets the end of November use took my payment as shown in my bank statement yet failed to deliver my bracelets or even send any information to me to inform me of any deliveries.. all... See more
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By far the worst online service I have ever used. I ordered two baguette chains, followed up a delivery time... they never responded. After I had sent several emails, they advised me that the it... See more
Great customer service with quick and helpful responses through both email and DM. Stunning jewellery with quick shipping both times i’ve ordered, couldn’t recommend more!
Company replied
I have received lovely unique pieces from wearlivin when shopping with them! Definitely recommend their wide range products & would make a purchase with them again
Company replied
Company details
Written by the company
modern jewellery for the modern day muse
Contact info
United Kingdom
- wearlivin@gmail.com
- wearlivin.com
I ordered 2 bracelets the end of…
I ordered 2 bracelets the end of November use took my payment as shown in my bank statement yet failed to deliver my bracelets or even send any information to me to inform me of any deliveries.. all it says was updated 20th of November. Absolutely shocking for a use to do this to people.
My order is 1905 and I would like what I have paid for as use took my money
28 December 2022
Unprompted review
By far the worst online service I have…
By far the worst online service I have ever used. I ordered two baguette chains, followed up a delivery time... they never responded.
After I had sent several emails, they advised me that the items would be sent out the following week! I immediately requested a refund which they agreed to, but did not issue the refund.
I had to contact paypal to claim my monies, however wearlivin also failed to communicate with PayPal, mean while, they continually promised me a refund via email. Long story short, the order was made on 19th November I only got a refund 14th December!! 😳
19 November 2022
Gorgeous jewellery and really fast…
Gorgeous jewellery and really fast delivery, would highly recommend xo
28 August 2022
Reply from hurumende
Hey,
We hope you are!
Thank you so much for your review, we are delighted to hear that we have met your standards! Xx
Awful company
19 December 2021
Reply from hurumende
Hello,
I hope you are well?
Thank you for your comment.
We are very sorry for the inconvenience.
Sincerely
Wearlivin
Best of the best!
Second order, got some rimless sunglasses. EXCELLENT quality and quick delivery. Very satisfied. Would strongly recommend
9 December 2021
Unprompted review
Reply from hurumende
Hello,
I hope you are well?
Thank you for your comment and for your order.
We are very happy to hear that you enjoyed your order and we are delighted to hear that we met your expectations.
Sincerely
Wearlivin
Ordered something for a christmas…
Ordered something for a christmas present, it’s been over a month and ive received nothing. No email back or anything, it’s shocking.
9 December 2021
Reply from hurumende
Hey Casey! Thank you for leaving a review and we want to help you with this. One of our email support will email you to further assist you with your issue. Thank you!
Reply from hurumende
Hey Orhidea! Thank you for leaving a review and we want to help you with this. One of our email support will email you to further assist you with your issue. Thank you!
Shocking customer service
Shocking customer service, lack of. Communication product very very late and not best quality, very disappointed, ordered waitied for delivery date, had no communication in between emailed a few times took ages to reply got one saying order ready to be dispatched, waited another week nothing so cancelled my order, had it tracked still showing before cancelling not been sent emailed a few times again heard nothing over a month later got an email saying its out for delivery came in a small buble. Wrap. Bag, emailed and rang again nonanswer to say shouldnt of come. I cancelled it, as wasnt hearing anything and i have still not had a reply very poor.
Why this was all happening went ob another site got the exactly thr same thing had to spend a little more but it looked amazing customer serivce was great or came in a nice box and wrapped up properly properly and arrived in two days.
9 November 2021
Reply from hurumende
Hey Gemma! Thank you for leaving a review and we want to help you with this. One of our email support will email you to further assist you with your issue. Thank you!
Delivery dose take a while but the…
Delivery dose take a while but the product was worth waiting for, such a gorgeous necklace !!
4 November 2021
Reply from hurumende
Hello,
I hope you are well?
Thank you for your comment and for your order.
We are very happy to hear that you enjoyed your order and we are thrilled to hear that we met your expectations!
Thank you for your confidence.
We hope to see you as a customer again in the future.
Sincerely
Wearlivin
Never received order
20 October 2021
Reply from hurumende
Hello Kyle,
Thank you for your review. We are sincerely sorry to hear that you did not receive your order. We really appreciate you bringing this issue to our attention. Your order was despatched from our fulfilment centre on the 6th of September for delivery.
In the event that a parcel is not delivered or lost in transit in the hands of our courier, we will replace it and have it resent to our dear customers. We would love know how best we can resolve this unfortunate issue in the most convenient alternative for you. Our customer service team will drop you an email or call whatever is suitable to you.
Kind Regards
Your Wearlivin Team
Ordered over 3 weeks ago
Ordered over 3 weeks ago, still haven’t received my product and I am now being completely ignored from customer service when asking for a refund. Avoid.
6 October 2021
Reply from hurumende
Hey Josh! Thank you for leaving a review and we want to help you with this. One of our email support will email you to further assist you with your issue. Thank you!
Customer service is very poor
28 September 2021
Reply from hurumende
Hey Edward! Thank you for leaving a review and we want to help you with this. One of our email support will email you to further assist you with your issue. Thank you!
Fantastic Customer Service and Communication
Great customer service and communication, speedy replies, and great jewellery overall!
29 August 2021
Unprompted review
Reply from hurumende
Hello,
I hope you are well?
Thank you for your comment and for your order.
We are very happy to hear that you enjoyed your order and we are delighted to hear that we met your expectations!
Sincerely
Wearlivin
I have emailed multiple times and havnt…
I have emailed multiple times and havnt recieved my necklace yet don’t use this website it’s a scam
27 August 2021
Reply from hurumende
Hi Mia,
Thanks for taking the time to leave us a review and I am very sorry to hear that you are unhappy with the service provided.
We sincerely apologise for any inconvenience that was caused, at the time of your order we were within our shipping time frames. My apologies if this wasn't explained clearly by the shipping policy or the care team. We hope you are enjoying your new purchase.
We truly apologise that we couldn't meet your expectations, we are constantly working to optimise our delivery options, to only offer you the best service and would be happy to get the chance to convince you of that in the future.
Kind regards
Wearlivin x
Good quality
I have received lovely unique pieces from wearlivin when shopping with them! Definitely recommend their wide range products & would make a purchase with them again
26 August 2021
Unprompted review
Reply from hurumende
Hello,
I hope you are well?
Thank you for your comment and for your order.
We are very pleased to hear that you enjoyed your order and we are delighted to hear that we met your expectations!
Sincerely
Wearlivin
Bro got me dripping out here
Bro got me dripping out here, make sure to get your jewellery from wearlivin to stand out
25 August 2021
Unprompted review
Reply from hurumende
Hello,
I hope you are well?
Thank you for your comment and for your order.
We are very pleased to hear that you enjoyed your order and we are delighted to hear that we met your expectations!
Sincerely
Wearlivin
100% recommend!!
Great quality products from an amazing company! Ordered two anklets for my best friend and I, they arrived in perfect condition and even better than expected. Definitely recommend!
25 August 2021
Unprompted review
Reply from hurumende
Dear Isha,
Thank you very much for your positive feedback to our product.
Our designers are constantly working on new and stylish designs. Therefore, we are all the more pleased when the effort pays off and we were able to make you happy.
We hope to see you again as our customer in the future.
Kind regards,
Your Wearlivin team :)
Necklaces are so pretty
Necklaces are so pretty! definitely worth the purchase
24 August 2021
Unprompted review
Reply from hurumende
Dear Lesley,
Thank you so much for your positive feedback and your kind words.
We are more than happy that you were satisfied with our service and your new necklaces ! and hope that your positive experience encourages you to continue being part of our Wearlivin-community.
Thank you for your trust.
Kind regards,
Your Wearlivin-team
Butterfly anklet was beautiful
Butterfly anklet was beautiful! It came on time and perfectly packaged
24 August 2021
Unprompted review
Reply from hurumende
Hello Nayn,
Thank you so much for your positive review and the time you took to write it.
We are happy to hear how much you like the packaging of our jewellery and that our designers' efforts pay off to make you happy.
We thank you for your trust in us and we would be happy to welcome you as a customer again soon.
Many greetings,
Your Wearlivin-team
Reply from hurumende
Hello Joe,
Thank you for taking your time leave us a review.
We sincerely apologise for any inconvenience caused. We are still within our delivery time frame as stated on our shipping policy.
We have sent you a despatch confirmation in regards to your order.
Kind Regards
Wearlivin Team
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