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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the product, reporting issues such as bottles being half full or concerns about product quantity. Customers also frequently encountered problems with the quality of the products, noting patchy color results, quick fading, and some products not working at all. Several users mentioned that the products damaged their hair, leaving it dry, tangled, or causing breakage. Some people were dissatisfied with the instructions, as following them precisely still led to undesirable outcomes like green or muddy brown hair, or no color change at all. Conversely, a small portion of people felt that the drops were effective when instructions were followed carefully, and some appreciated the vibrant colors and the soft feeling of their hair after use.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers report that the products, such as toner... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the vibrant colors and how... See more

Instructions

Customers consistently note ambiguous experiences with instructions. While some reviewers found the product... See more

Based on these reviews

Rated 2 out of 5 stars

Few things. Negatives first The product can leave the hair looking blotchy coloured. Some areas catch the colour better that others The bottles of colour have shrunk. My latest one (cara... See more

Rated 1 out of 5 stars

Got the shrine colour removal as it looks so gentle with the ingredients had a bad experience with my hair before last year came along way so carful what i use onit & didn’t think anything... See more

Rated 1 out of 5 stars

Avoid at all costs - turned hair green and zero customer service. Ditto to these other reviews. Used the copper drops and was happy enough with initial result but within two washes it had gone signif... See more

Rated 1 out of 5 stars

Definitely think this is a scam now. I've tried two different products, the toner drops and a semi-permanent hair colour and neither did anything at all to my hair. Thankfully doesn't seem to have da... See more

Rated 5 out of 5 stars

Used the ashy drops for my orange and yellow hair, turned out beautifully. After reading reviews I was unsure, but it looks like people have difficulty understanding what an actual 'drop' is, to onl... See more

Rated 5 out of 5 stars

My hair has started to grow back after chemo and I decided to try going mad. These drops are great! Just mix with conditioner and they really work. Delivered quickly and no problems at all. Can't u... See more

Rated 4 out of 5 stars

Updated review (on 27/08/2025): I have received all my orders eventually and even a double (to compensate for the hassle and for the bottles being half full) as Shrine had used FedEx and... See more

Rated 1 out of 5 stars

The product I ordered didn’t work at all. I have platinum blonde hair and the rose drops didn’t change the colour to pink - not even close and I followed the instructions. But my problem is that custo... See more

Rated 1 out of 5 stars

DO NOT USE THIS it didn't do a single thing to the colour, and despite preaching it's "gentleness" it has destroyed my hair in a way bleach never has !!!! It is so insanely dry, tangles every time I t... See more

Rated 1 out of 5 stars

Turned my beautiful blonde hair a green muddy brown. This was using the champagne toner and following instructions to the letter. I had to wash my hair numerous times with strong clarifying shampoo to... See more

Rated 1 out of 5 stars

If I could give this zero stars I would! Worst products I have ever used at home. The semi permanent dye remover was so strong that it turned my hair at the root orange almost before my eyes, even t... See more

Rated 1 out of 5 stars

Products does not work, bought the toner/conditioner, did nothing. I also bought the toning spray, does nothing, the adverts showing the different are false and should be shut down for false advertisi... See more

Rated 1 out of 5 stars

I won’t say the Ash toner did nothing because it dried out my hair and I had so much breakage the first time I brushed after applying, my brush was full of hair. I tried it twice and the colour did no... See more

Rated 1 out of 5 stars

Wish I had read the reviews prior to purchasing! Left on for the full half hour, zero colour (supposed to be pink), if anything it just dulled my blonde hair and made it darker. Would not recommend!... See more

Rated 1 out of 5 stars

AVOID AT ALL COST!!! Turned green I had beautiful and healthy bleached hair and I fancied a temporary copper colour. 
This product has completely ruined my hair. I didn’t like the patched results so... See more

Rated 1 out of 5 stars

Completed waist of time, used 12 drops of grey on my blond and left on for full 30mins, exactly the same when I washed it out!!! 🤦🏼‍♀️

Rated 1 out of 5 stars

Bought champagne drops to freshen up blonde followed instructions.. went warm redy/copper

Rated 1 out of 5 stars

Bought rose toner drop it? And ended up using about 240ml of conditioner to cover my hair. Used the correct drops etc. And half my hair is neon pink, the rest is still blonde

Rated 1 out of 5 stars

I got the chocolate toner. It made my hair green!! Grass green!! Stay away from this. Huge mistake has been made and now it’ll cost me more as I need hair colour correction at my hairdresser!

Rated 1 out of 5 stars

What a waste of money bleach turned my hair orange yellow. And made up white toner did not work even the white drops.......nothing!!!! Still yellow orange

Rated 1 out of 5 stars

Awful! I bought the new black shrine hair gloss and it’s turned my whole scalp and my roots green and my black hair has green tinge to it! Would not recommend please do not buy!!!

Rated 1 out of 5 stars

Doesn’t work. Waste of money. Everything stays on palms rather than goes onto hair. Very disappointed and do not recommend


Company details

  1. Hair Product Store

Written by the company

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Contact info

1.6

Bad

TrustScore 1.5 out of 5

265 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

If I could give this zero stars I…

If I could give this zero stars I would! Worst products I have ever used at home. The semi permanent dye remover was so strong that it turned my hair at the root orange almost before my eyes, even though I'd done a strand test. After rinsing I couldn't get a comb through my hair. I used the white toner drops on the next day and they did absolutely nothing to toner down my yellowy blond. The only thing these products did was cause damage. My hair feels like straw and all of its shine has gone. Wish I'd read the reviews rather than being enticed by the sleek 'salon approved' social media advertising.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Hair drops are great

My hair has started to grow back after chemo and I decided to try going mad. These drops are great! Just mix with conditioner and they really work. Delivered quickly and no problems at all. Can't understand the negative reviews.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Waste of money

Waste of money, bought grey ones, left on for 25 minutes not 10 , no change to hair colour at all.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs - turned hair green and zero customer service

Avoid at all costs - turned hair green and zero customer service. Ditto to these other reviews. Used the copper drops and was happy enough with initial result but within two washes it had gone significantly khaki green in loads of places. Had to dye it a complete different colour to cover it. Tried customer service and got one response saying 'we can't guarantee the colour results, lots of factors may impact result blah blah...' then got ignored when I asked for a refund. I'll try to upload a photo but not sure if I can.

22 June 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE RUBBISH RUINED MY HAIR

AVOID AT ALL COST!!! Turned green
I had beautiful and healthy bleached hair and I fancied a temporary copper colour. 
This product has completely ruined my hair. I didn’t like the patched results so I started washing it, as the instructions says it would come out in few washes. I now have very dry and bright green hair.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Turned my beautiful blonde hair a green…

Turned my beautiful blonde hair a green muddy brown. This was using the champagne toner and following instructions to the letter. I had to wash my hair numerous times with strong clarifying shampoo to get it out...and everyone knows how bad that is for bleached hair. I'm furious. Went straight in the bin. Do not recommend

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this

I got the chocolate toner. It made my hair green!! Grass green!! Stay away from this. Huge mistake has been made and now it’ll cost me more as I need hair colour correction at my hairdresser!

22 April 2025
Unprompted review
Rated 1 out of 5 stars

I won’t say the Ash toner did nothing…

I won’t say the Ash toner did nothing because it dried out my hair and I had so much breakage the first time I brushed after applying, my brush was full of hair. I tried it twice and the colour did not change but my hair is much drier and now I have broken hair that I have to wait months if not years for it to regrow. Do not use this product.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Does not work: scam!

Does not work! Absolute waste of money. Doesn't matter whether it's the toner drops or the actual colour, does NOTHING to your hair. Customer service doesn't exist they just ignored my email. I will contact my bank and report them! They are selling snake oil and all the reviews and results are fake on their website as you can't actually leave a review there! Scam!!

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Copper Drops did exactly what I wanted them to

I was nervous after reading reviews, but when my hair came out a bit too yellow at the salon, I used the Shrine Drop it Copper shade to get it more of the strawberry blonde I wanted. READ THE INSTRUCTIONS - it won't work as well with silicone based shampoos and conditioners. I used 10 drops in my conditioner, sectioned my hair out, put conditioner in and combed it through and left it for 10 mins. It gave it the warm red tones I'd been wanted. Great for a tenner

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Completely ruined my hair !!

Completely ruined my hair !!! I used the colour remover to remove their toner that apparently used Plex technology. As a former hairdresser I can tell you there was no plex tech in this it completely dried my hair out to the point I could barely brush it. That’s just with one use, following the instructions and using lots of their Shrine conditioner!!! This product needs to come with a ‘Will destroy your hair’ warning !! I have had to spend £100 on hair repair products so far AVOID THESE PRODUCTS!! I have tried to leave a review on the product page on their website but conveniently there does not seem to be a ‘Review’ button ….

15 February 2025
Unprompted review
Rated 1 out of 5 stars

If you value your hair, AVOID AT ALL COSTS!

Had bought Shrine bleach and toning drops. Had used the ash and the bronde toners the ash made my hair streaked with purple. The bronde drops made it pink in some places and blue on other bits. Very bizarre. The wierd colours I could deal with but when I used the bleach and it totally destroyed my hair. I had thick long hair and I now have severe breakage leaving my hair only inches long in places..I kid you not, I have never seen anything like it avoid at all costs if you value your hair!

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Used the shrine bleach kit followed all…

Used the shrine bleach kit followed all the instructions, I then used the shrine ash toner and it turned my hair Pinky peach colour ,I,ve used other bleach and toner products before and this has to be the worse also my hair felt so dry after , will never use again got to try and get this peachy pink colour out now

4 January 2025
Unprompted review
Rated 2 out of 5 stars

I wish I new about this page before I…

I wish I new about this page before I used the copper drops!!! My hair is bleached blonde and it looked like a washed out faded copper and i used about 25 drops, it was not vibrant at all! I have just washed it using a clarifying shampoo and it's now highlighted faded copper and green!! I am praying the green comes out the more I wash it as I paid 100s to get it a lovely blonde but fancied a non permanent change over the holidays!

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic !!

Absolutely fantastic !!! I got white blonde,, cannot believe how good this toner is !!! Iam very fussy about my hair and tried loads of toners ,, I just want to say a huge thankyou to this company ! I’ll definitely put word out just how amazing this toner is !! THANKYOU

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Awful products and even worse customer service

Awful products and even worse customer service

After doing a lot of research, I ordered a toner for my hair. It did the absolute opposite of what it should have. I contacted customer service who, when they finally replied, might as well hadn’t bothered. They were so disinterested and basically had an excuse for every point raised. Avoid. Don’t waste your money.

4 November 2024
Unprompted review

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