While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the product quality, with many finding the pillows and blankets to be excellent, comfortable, and well-made, often helping with sleep and pain relief. Reviewers frequently highlight the cooling properties of the products and their overall effectiveness. However, some people were dissatisfied with the ordering and delivery process, reporting significant delays, missing items like free blankets, and issues with tracking information. There are also mixed opinions on customer service, with some experiencing helpful and prompt responses, while others describe a lack of communication, unfulfilled promises, and difficulty resolving problems, including issues with product returns and refunds.

What people talk about most

Product

People report positive experiences with the product, often praising its comfort, cooling features, and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers received their orders quickly and were... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and durability of... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the excellent and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although my customer experience started rocky, the company (in particular, Noah, the president) reached out to me to make things right. I expressed my opinions about what could be improved, and I bel... See more

Rated 3 out of 5 stars

Editing 11/21/2025: I'm increasing my rating because the owner called me himself, unprompted, to make things right and offer a full refund. He said that there had been some issues over the summer t... See more

Rated 3 out of 5 stars

Updated February 27, 2026 - after posting my original negative Trustpilot review a lady from a Plufl contacted me to make the situation right. We discussed and she was very proactive to take the st... See more

Rated 5 out of 5 stars

Great Company & Great Product I had a fantastic experience with Plufl. The product is excellent quality, exactly as described, and feels very well made. Shipping was fast, and everything arrived nic... See more


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our family movie nights just got a…

Our family movie nights just got a whole lot cozier thanks to the Plufl! It's the perfect cuddle puddle for all four of us – me, my husband, and our two small dogs. The plush inside is like sinking into a cloud, and the bolsters are great for back support during movie marathons. We love that the cover is washable – popcorn accidents happen! It's a little bulky, but we just found a spot in the living room that works. The dogs love burrowing in their own little nest, and my husband and I fight over who gets to be the big spoon! Overall, it's a great investment for family movie nights and relaxation time.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

You won't be disappointed

You won't be disappointed! This is so comfortable we got 2. Grandkids race to them before the dogs and prefer to sleep on the Plufl vs their beds

23 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Every product I have received from Plufl is beyond fantastic and has exceeded all of my expectations. I have 2 hugls and 3 plufls! I understand shipping has been a worldwide issue the last few years, but I do believe plufl could work on keeping their customers updated when it comes to production/pre shipping progress the process before the product is picked up by the delivery company. However when i reach out to plufl the customer service team is very polite, responds quickly, and gives honest information. Overall I am so excited to be a plufl customer and I am so exited for all this company will do in the future!

23 March 2024
Unprompted review
Rated 5 out of 5 stars

The Best!!!

This is the very best body pillow I have ever bought. It is cooling and I love it. Now my daughter wants one. You won't be disappointed!!!!

14 April 2024
Unprompted review
Rated 5 out of 5 stars

Well worth the Money

Exceptional customer service and the most comfortable bed ever! It will make you want to sleep in it all the time. My dogs and I look forward to relaxing in our Plufl and watching TV. It's made with a super soft exterior and sturdy, yet comfy bolsters that provide head and neck support - all making it a total experience! It is the best addition to our TV room. We definitely intend to purchase another when we move to a bigger space.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

I love my Plufl!

I love my Plufl that my husband purchased for me a couple Christmas's ago. When hubby snores, I head downstairs and sleep in my Plufl. It is so comfortable for a side-sleeper like myself. Sometimes I wish it was a bit longer so I could sleep on my back occasionally without having to put my feet on top of the bottom bolster. I am 5'3". Some of the stitching of the bottom bolster has come apart where my feet tuck in, but Bryan at Plufl's cus. svc. emailed that they are aware of this problem and that they will be sending me another cover. SWEET!

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Extreme Comfort!

Wow, what a great product and super easy company to work with in every facet! The bed was for my wife’s birthday but I get just as much use out of it. CAUTION: once you lay in Plufl you’ll find it almost impossible to get out due to the extreme comfort. I tried to warn my neighbors…they now own one as well (Hey where’s my referral fee? Kidding!). I’m not a frequent review writer but for a Plufl, heck yeah!

16 April 2024
Unprompted review
Rated 5 out of 5 stars

I love my Pluiff and sleep every night…

I love my Pluiff and sleep every night in it. It brings me closer to my 2 shih tzus cuddle pups. I have washed the cover 3 times now - thabruc is great and washes . The foam get a little east to put in each time. I have found that my rubberized gardening gloves make a high difference in pulling in the foam bolsters I don’t even sleep in the bed any and the foam density is extremely comfortable, I highly recommend the Plufi. There are no bed frames to bang into during the nights. I am sleeping better than ever. You have to give this a try- I have and I am not going back to stiff cold bed in a metal frames. I am happy as a clam with my Plufi,

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Got one for me

Got one for me, three for my family. Got them for the kids, the adults steal them when they can. Lifesaver for parents when the kiddos are sick or cranky, or as portable extra sleep space

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with this seller…

Fantastic experience with this seller and product- TWICE! I purchased the pillow with low expectations for my husband who loved a body pillow. Within days it became and essential he could not live without. He of course loved how comfy it was and how it helped him sleep but was most impressed with its cooling capabilities.

Within the month I had to order one for myself. This one shipped quickly and arrived in perfect shape!

No issues or concerns with this product and I will likely buy more in the future for body pillow loving family members.

11 April 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service. Still waiting on a refund

Returned my Plufl almost a month ago. Never received a confirmation that they received it. FedEx confirmed the return was delivered. Never received an email that my return was approved or rejected. This is all listed on their return policy. Still waiting for my refund and no live person to talk to. All back and forth emails. The last email told me that I received my refund - WHAT? Next step is a complaint to BBB and a claim with my credit card. Don’t do business with them

12 April 2024
Unprompted review
Rated 1 out of 5 stars

The pad has an odd smell

The pad has an odd smell and the smell seems to seep through the material.

3 March 2024
Unprompted review
Plufl logo

Reply from Plufl

Hey Steve! Thanks for this feedback. The foam should air out for 24-48 hours after is has been received to freshen up after being packaged :) If the smell still is present please shoot us an email and we are more then happy to replace your foam free of charge!

Rated 1 out of 5 stars

Scam

Bought one in December and I still don’t have it as of February 12. And of course they charged my credit card immediately. No replies to the email “contact us”. Terrible scam. Next step is the BBB plus posting reviews on as many sites as I can to warn people.

12 February 2024
Unprompted review
Plufl logo

Reply from Plufl

Hey J!

Thanks for your feedback and we are sorry for the delay you have experienced. Due to the high demand and love of the Plufl, in December we were taking pre-orders for delivery in February. We totally understand if that timeline was too long (it's not for everyone) but we do that in order to make sure we are being careful with our production process and only sending out the best Plufls that we can!

Rated 5 out of 5 stars

Very comfortable and relaxing

Got this as a gift and did not know what to expect. I’m not a napper but found it to be very comfortable and relaxing to help me recharge. I found myself taking naps while watching my shows.

25 December 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY- MISLEADING ADVERTISING- NO RETURNS FOR CANADIAN CUSTOMERS!

Purchased 2 beds for Christmas gifts. I live in Canada and relied on several pages on the Plufl website promising a 30 day no risk money back guarantee and listing the steps to take to request a return. There was no mention of Canadian purchases being excluded.
My price was listed in Canadian currency at the bottom of this page! When I requested a return for one (unopened box) I was told returns are not accepted from Canada, and sent a link to another webpage stating this. The original promises regarding returns are still on the site and prominent. This was very expensive and I would not have purchased, had the policy regarding Canadian customers been readily available on the Plufl site.

28 December 2023
Unprompted review
Plufl logo

Reply from Plufl

Hey HJ! We apologize for any confusion regarding our return policy for Canadian customers! The reason we cannot accept returns from Canada is due to complications with customs and shipping across the border.

We also appreciate you sharing your experience with our site! We are always looking to make improvements to help experience be easier and more transparent :)

Rated 5 out of 5 stars

It’s impossible to get up out of my…

It’s impossible to get up out of my plufl, it’s so comfortable. It’s great for relaxing after a long day of work or lounging on the weekend. I’ve honestly slept more nights in the plufl than I’d like to admit…why walk 5 steps to my bed when it’s so comfy?

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Knew I would love it ever since seeing it on Shark Tank!

Ever since I saw the Plufl on Shark Tank I knew I HAD to order. It took me a while to convince my husband it was worth it but now it is my favorite product in the house and I have to fight HIM for a chance to use it. My kids are also obsessed - it truly is such a hit in our home! I remember seeing there were a few cheaper options out there but after seeing one at a friend's house I am so happy I got the original because it truly blows them away. It’s true what they say - you get what you pay for!
I also have to say that the Plufl customer service is some of the best I have experienced. I had an issue with my shipping and they were prompt and super nice about helping me to resolve it. Thank you so much to Plufl for making an amazing product that me and my whole family loves! Will definitely be ordering again in the future!

3 November 2023
Unprompted review
Rated 5 out of 5 stars

This replaced my normal bed

I've always been a fan of dog beds. They're just so cozy and inviting. So, when I heard about Plufl, a human-sized dog bed, I was intrigued. I had to try it out for myself.

I ordered my Plufl online and it arrived just a few days later. I was impressed with the packaging - it was very well-protected. When I opened the box, I was immediately struck by the quality of the product. The fabric is incredibly soft and the memory foam is incredibly supportive.

I've been using my Plufl for a few weeks now and I absolutely love it. It's the perfect place to relax and unwind. I love sinking into the plush fabric and the memory foam just conforms to my body perfectly. I also appreciate the attention to detail that went into the design of the bed. The bolsters are perfectly shaped and the cover is removable and machine-washable.

I've also had the pleasure of interacting with Plufl customer service on a couple of occasions. They've always been incredibly helpful and friendly. I highly recommend Plufl to anyone looking for a luxurious and comfortable lounging experience.

13 November 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look