Plantmade Reviews 1,351

Plantmades products are phenomenal! I’ve never been so invested in a hair company (especially being a male) as I am with them. I thought they might be overpriced but during their BF sale said let me give it a try. I must say all the products are actually amazing, worth the price, I had to even go back and order refills. Can’t wait to try their other products and give it a 4.5. Would give 5 stars if their delivery service was A1 and they featured labels on the back with what’s inside the products and maybe offer another alternative to glass bottles.

I placed an order jan 1st and after going back and forth with their AI generated email responses, the order was finally delivered 24 days later. However, to my surprise, when I went to the lobby to pick up the package, the box was ripped open and EMPTY! It was also stamped (I'm assuming by customs/ postal company) that the box was "received without contents". In other words, they shipped an empty box! So needless to say, I have yet to try the actual product, and never will because I will NOT order from them again.

I’ve only been using these hair products for about a week and a half, but I’m already in love! My hair feels so much softer and stays moisturized for much longer than before. They’ve truly simplified my hair care routine, and I’ve noticed a big difference in how manageable and healthy my hair feels. Definitely a game-changer—I highly recommend these products!

Soil product arrived to me damaged in August 2024 and I have waited months for the replacement or credit. It’s end of the year now (December 2024), and issue is still not resolved.

I have spent a few hundred dollars with Plantmade and really liked the products, but customer service and speed has not been their strength in my experience.

Similar to most of the other 1 star reviews on here, I am still waiting for an order placed nearly three months ago!! The courier's tracking service clearly states they have not received the parcel from them, yet Plantmade's customer service claim it has been shipped. This is an obvious lie considering how many others are having this same experience. Appalling customer service which will just give you generic statements like "we are looking into it", "I will update you soon" (they never do). You will never get any details or answers from them. Because they claim the order has been shipped, "the system" will not apparently let them issue a refund - another delay tactic and a lie. I liked the products, but this experience has been terrible. I would recommend anyone going through the same experience to check your legal rights as a consumer, and follow the official steps to claim your money back if Plantmade do not refund you.

The quick turnaround from when the order was made to the delivery date. The products are fantastic.

I love these products. However the last two orders I made the packages were wrecked. This time the liquid gold bottle was completely crushed. Product damaged beyond use.

Terrible client service ! No respect for clients at all!

My order took a little longer than expected to come. However the customer service team were helpful and resolved the issue quickly. I have enjoyed using the products for a few weeks now. I really like the simple guidance that comes with how to use the different hair products!

4th time ordering. I've never had an issue with my order. I recieve it in a timely fashion and I'm updated throughout the process.
Staff are polite and accommodating. The products are lovely, and smell fantastic!

Thank you very much. I am very pleased with my plant-made. It is an honour to have a product handmade with love from someone that looks like me and has gone through very similar situation. All the best! Keep moving on!

Such a honest and caring company great products thst work and customer service is superb they always make the customer happy NOTHING AT ALL BAD TO SAY BUT IF U DONT KNOW ABOUT PLANTMADE I SUGGEST U GET TO KNOW YOU WILL NOT BE DISAPPOINTED AT ALL 💯💯💯💯❤️❤️❤️💫💫💫💫

I developed severe alopecia on the side of my head in 2021. This was really stressful as I didn’t even know of the condition before and my GP had no solutions. I tried several products but none worked. I somehow ended up bumping into PLANTMADEs products and gave them a try. My initial thought was “they’re a bit pricey” for 3 small bottles. I used drizzle, soil & inches and within a month the patches on my head grew back. I can’t emphasise enough how these products saved me from going into depression. I have since used the products for 3 years straight and found they’re worth the money as they last. Inches on its own has been very effective at solving the alopecia problem. I dread to think what I’d do if PLANTMADE stopped trading!!

Delivery was much faster than I expected and the product I ordered is great!!

Thank you PLANTMADE

Very easy to use, with clear instructions. As well as the products it comes with very helpful.

Easy to place the order through the app and hey presto.. didn’t take to long either for my product to arrive plus Plantmade’s kept me informed of my delivery’s journey.

Fast delivery and products work great!!! My hair has grown over 4 inches since using your products!!

Your shipping department dropped the ball multiple times. Your customer service was not responding timely. Product is fine. Your staff is not.

My order was said to be delivered when it was not even shipped. When I reached out to plantmade regarding that no one even responded. Instead my order was shipped out as if they forgot about it. Customer service and to let deliveries are lacking with this company.

Great products, Great Service. I will definitely be purchasing again in the near future.