This is how customer support is supposed to be. Human, friendly and competent. Victoria helped me with my request in finding a solution to my problem and was always friendly and welcome. The co... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Victoria is a solution oriented person that does not hesitate to deeply analyse the issues and highlighted all issues A service above my expectation and she knows how to handle clients She is ve... See more
Company replied
Susana was absolutely amazing! She took me through the entire process without a hitch. Very calm, very professional and most importantly, very friendly. Lol, she kept apologizing throughout the whole... See more
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Viktoria is the best when is about to help us with missing transactions on Data Trans that we cannot track. Please give her either a promotion or the employee of the year even though is February.
Company replied
Company details
About Planet - Merchants
Written by the company
We Are Planet
Integrated payment solutions, hospitality and retail software, and global VAT refunds. Planet, is a financial services company, specialising in multicurrency payments, credit card processing and the management of VAT refunds for tourists. Planet provide their services to overseas visitors, international retail groups, hotels and banks around the world. It is one of largest tax refund providers globally.
Planet also provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
Planet, a global technology leader, has combined with Proximis, Datatrans, Protel, and Hoist Group to power digital commerce, with industry leading cloud software and payments solutions for the Retail, Hospitality, and Financial Services verticals. The combined company operates in over 120 markets and employs more than 2,000 people worldwide.
Contact info
Martin House, Dangan, H91 AO6C, Galway, Ireland
- customer.experience@weareplanet.com
- weareplanet.com
4.8
Excellent
510 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer care
Excellent customer care, Nicolas explained the issue I had & was very helpful, everything was cleared up in minutes
27 January 2026
Unprompted review
Reply from Planet - Merchants
Hi Carol,
Thank you for your feedback! We’re pleased to hear that Nicolas delivered excellent service. At Planet, customer satisfaction is one of our pillars, and we're delighted to hear that we achieved that for you.
Best wishes,
Planet Customer Experience Team
My experience with Patricia was great
My experience with Patricia was great! I received help really quick, and I am highly appreciative for the help:)
22 January 2026
Unprompted review
Reply from Planet - Merchants
Hi Silje,
Thank you for sharing your positive experience with Patricia! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Patricia and her manager.
Best wishes,
Planet Customer Experience Team
The customer support worked efficient…
The customer support worked efficient and helped me to solve my problem.
23 January 2026
Unprompted review
Reply from Planet - Merchants
Hi Yasemin,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
I got an assistance from Patricia…
I got an assistance from Patricia today. Supper efficient, helped me a lot. Thank you! :)
23 January 2026
Unprompted review
Reply from Planet - Merchants
Hi Lenka,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Patricia has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Thank you Simon Stieglbauer for your…
Thank you Simon Stieglbauer for your support. You got back to me very quickly and resolved my issue.
21 January 2026
Unprompted review
Reply from Planet - Merchants
Hi Lina,
Thank you for taking the time to leave your feedback. We're so glad to hear that Simon made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Reply from Planet - Merchants
Hi Fabian,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Amazing customer service
That was amazing service. Patricia was very patient and polite throughout and resolved the issue completely.
9 January 2026
Unprompted review
Reply from Planet - Merchants
Dear Customer,
Thank you for taking the time to leave your feedback. We're so glad to hear that Patricia made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Edson has been of great help solving my…
Edson has been of great help solving my problem
Chers !
8 January 2026
Unprompted review
Reply from Planet - Merchants
Hi Matheus,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Edson to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Patricia was amazing
Patricia was amazing! she was really dedicated, paying attention of the issue , hearing and understanding quickly how to solve it!
17 December 2025
Unprompted review
Reply from Planet - Merchants
Hi Jeremias,
Thank you for sharing your positive experience with Patricia! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Patricia and her manager.
Best wishes,
Planet Customer Experience Team
Planet portal training
I had a great experience with Nicholas Daniel Schmidt Rodriguez, he gave us a very helpful tutorial on how to access the portal and guidelines how to use the portal. Nicholas has been a great contact person for our company, he is very responsive and helpful.
9 December 2025
Unprompted review
Reply from Planet - Merchants
Dear Customer,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Nicholas to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Fast response from support team
Fast response from support team, quickly solving issues
9 December 2025
Unprompted review
Reply from Planet - Merchants
Hi Mate,
Your positive feedback about our service is greatly appreciated! We’re pleased to know that the efforts of our team has made your refund experience an enjoyable one.
Best wishes,
Planet Customer Experience Team
very happy with the service of Patricia
very happy with the service of Patricia
5 December 2025
Unprompted review
Reply from Planet - Merchants
Hi Anil,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Patricia has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Victoria and David the BEST
This is how customer support is supposed to be.
Human, friendly and competent.
Victoria helped me with my request in finding a solution to my problem and was always friendly and welcome. The colleague David who later helped me with my technical request helped me in a competent quick way with my request.
This is how customer support should be, other companies should take notes.
If the higher ups of planet read this please give those two a raise!!!
2 December 2025
Unprompted review
Reply from Planet - Merchants
Hi Senseo,
At Planet, we always strive to ensure every customer has a positive customer experience. So we are delighted to hear that you've found the help and advice of Victoria and David to be helpful. We'd be happy to assist again if needed.
Best wishes,
Planet Customer Experience Team
Thank you, Susana!
Susana was very helpful and the procedure was quick.
25 November 2025
Unprompted review
Reply from Planet - Merchants
Hi Alex,
Thank you for taking the time to leave your feedback. We're so glad to hear that Susana made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Susana is invaluable and knowledgeable
Susana is invaluable and knowledgeable. Understood & solved my issue in 1st call.
25 November 2025
Unprompted review
Reply from Planet - Merchants
Hi Mazharul,
Thank you for your wonderful review! We're delighted to hear that Susana provided you with top-notch service. We will make sure to pass on your kind words to Susana and her manager.
Best wishes,
Planet Customer Experience Team
Omar assisted me with patience and…
Omar assisted me with patience and handled my issue profesionally. The issue was solved the same day with not much waiting time.
24 November 2025
Unprompted review
Reply from Planet - Merchants
Dear Customer,
Thank you for taking the time to leave your feedback. We're so glad to hear that Omar made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Great Service
Very friendly service and dealt with query efficiently.
19 November 2025
Unprompted review
Reply from Planet - Merchants
Hi David,
Your positive feedback about our service is greatly appreciated! We’re pleased to know that the efforts of our team has made your refund experience an enjoyable one.
Best wishes,
Planet Customer Experience Team
Davide il Top
16 November 2025
Unprompted review
Reply from Planet - Merchants
Hi Luigi,
Thank you for taking the time to leave your feedback. We're so glad to hear that Davide made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
Susana was really helpful
Susana was really helpful, and solve my situation in a second, and kept waiting until everything was done
11 November 2025
Unprompted review
Reply from Planet - Merchants
Hi Bruno,
Thank you for taking the time to leave your feedback. We're so glad to hear that Susana made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
I had an issue with our post terminal…
I had an issue with our post terminal which was resolved quickly on the phone with Wael. He was very kind and helpful.
28 October 2025
Unprompted review
Reply from Planet - Merchants
Dear Customer,
We truly appreciate your kind words about Wael. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
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