Paw Couture Reviews 

452
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, noting that items like harnesses and collars are well-made and built to last, often receiving many compliments. The designs are frequently highlighted as beautiful, stylish, and vibrant, with many appreciating the variety and the option for matching accessories. Reviewers also commend the quick delivery and the thoughtful, attractive packaging, which often includes special touches. Customer service is consistently described as excellent, with staff being helpful, responsive, and going above and beyond to resolve issues like sizing discrepancies or broken items. However, some people mentioned minor issues with product sizing, finding that some items were either too small or slightly too big even after adjustments, and a few noted that the clips on some products could be hard to undo.

What people talk about most

Product

Customers consistently note positive experiences with product quality, designs, and durability, with many... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as good, great, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting quick and... See more

Customer service

People report positive experiences with customer service, consistently describing it as top-class, amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This week received a lovely lead and collar as a gift from my daughter for my cocker spaniel. Omg I love it, first time he has had a matching lead and collar and looks amazing. Paw couture responded... See more

Rated 5 out of 5 stars

Quick Delivery, lovely packaging. Quality of harness and size really good. Lots of nice comments walking my Poochon dog (small size ordered). On initially making an online enquiry about 'out of sto... See more

Rated 5 out of 5 stars

The quality of these is truly impressive. I purchased two sets—the Christmas-themed one my Poppie is currently sporting, and she looks stunning in it. I've also picked out the pink sparkle set as her... See more

Rated 5 out of 5 stars

I accidentally placed an order but I'm so pleased I did. The sailor bow and poo bag holder in picnic plaid are so pretty to look at and are really good quality. In fact I liked them so much that I've... See more


Company details

  1. Pet Supply Store
  2. Clothing Store

Written by the company

Fashion for the fiercely dressed and dog obsessed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

452 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(452)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible delivery service

Terrible delivery service, the partner company does not serve to deliver, they leave notifications at the door without knocking, I have been at my house and they have not even called. I'm still waiting for my shipment, they don't give me any solution

5 January 2024
Paw Couture logo

Reply from Paw Couture

Hi Libeth, thank you for your review. I have dropped you an email to try and assist with this matter as this is an issue with USPS. We always use a tracked service for our International mail for extra piece of mind and can see from the tracking information that the parcel was attempted to be delivered and then redelivered with a notice left to reschedule shipment. If you could possibly provide the further info requested on our email and I will absolutely assist further - we're a small business who prides ourselves on end to end customer care, and want you to get your parcel as soon as possible. Thanks in advance, Claire

Rated 5 out of 5 stars

Will definitely order again

Order arrived super quick even though I ordered between Christmas and New Year and was more than happy to change the size of an item before it had been shipped when I realised I'd ordered the wrong size. Very happy with our beautiful set

28 December 2023
Rated 5 out of 5 stars

Kyza

My sale order was out of stock, was offered a replacement from full priced range at sale price.
Speed delivery, all items of outstanding quality.
Highly recommended.

29 December 2023
Rated 5 out of 5 stars

Definitely recommend …

Friendly service product made very well I’ve actually bought 2 harnesses as they fit perfectly and comfortable on my dog. The accessories are great too. Would definitely recommend.

30 November 2023
Rated 5 out of 5 stars

Lovely

Bought two harness bundles from here and quality is great and the patterns/colours are beautiful!
Encountered a small problem with sizing and Paw Couture were quick to solve this for me so was very pleased with their customer service.
The harnesses themselves seem sturdy so I hope they last well.
Would recommend.

30 October 2023
Rated 5 out of 5 stars

Absolutely love this small business…

Absolutely love this small business company. Their customer service is amazing and Claire always goes the extra mile to keep customers happy! Fabulous designs, great quality service, fast delivery - what more can anyone ask??? Highly recommend - like Arnie - I will be back!!!!

30 October 2023
Rated 5 out of 5 stars

An absolutely friendly company

An absolutely friendly company. They had a bit of a delay with the delivery of the harnesses, but I received a free harness as compensation! I had a small problem with the English and Dutch Post Office, but they really helped me solve the problem, even though they couldn't do anything about it happening. Super helpful and thoughtful and very friendly down to the last email! Very happy with my new harnesses!

26 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look