Faace Reviews 155

TrustScore 2.5 out of 5

2.5

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See what reviewers are saying

Rated 1 out of 5 stars

I've been trying to contact the company since 15th May. I bought the purple moisturiser and the period mask and they damaged my skin barrier. I've bene trying to repair it for the last few weeks. I've... See more

Rated 5 out of 5 stars

These are insane... Bought these for my girlfriend recently (who's tried hundreds of masks) and she's seen incredible results literally immediately. They're so easy to use, do what they say on the tin... See more

Rated 5 out of 5 stars

Effective! I am delighted when I find a product that does it's job well. Moisturizer absorbs well into my skin without extra residue. Cleanser has wonderful texture. Both have light pleasing herbal fr... See more

Company replied

Rated 1 out of 5 stars

Accidentally made a duplicate order as it didn’t look like my first order went through. Tried to cancel, no response, both arrived. Have emailed 3 times to request a refund. No response.

Company details

  1. Beauty Product Supplier
  2. Skin Care Products Vending Machine

Written by the company

No sheet, sheet masks and cleansers for all faaces.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

155 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

In love :)

In love :)

I like them more as overnight masks than primers. They really help my skin getting through those harder days, either because I am stressed or in my period. The sweaty one is great detox.

7 June 2021
Rated 5 out of 5 stars

Seriously impressed

Bought the Sweaty Faace to give it a try after frequent gym trips have been leaving my cheeks irritated, red and blotchy. Wanted something I could use before and after and this completely fits the bill. My skin is much more settled! Highly recommend.

31 May 2021
Rated 2 out of 5 stars

Feel like I wasted money

Update: customer service was quick to response, understanding, and kind. offered a full refund or replacement.

Just got two face masks from here. Both had a sticky residue all over the tube, as well as half peeled off stickers or labels?... Both didn’t have a silver safety seal, so I’m not sure if they are used products or just don’t come sealed. The two masks I bought were listed with two free hair clips and those were not included either. Not a great start. Very frustrating, I feel like I wasted $60+.

27 May 2021
Unprompted review
Faace logo

Reply from Faace

We’re so sorry you received your order this way. Please can you email hello@wearefaace.com so we can arrange a replacement or refund depending on your preference. Thanks

Rated 4 out of 5 stars

Love the product

Love the product. Skin felt great after using, smells amazing too. Was slightly disappointed that no hair clips were included.

26 May 2021
Faace logo

Reply from Faace

Sorry they weren't included. Please can you email hello@wearefaace.com and we will arrange the clips to be sent out to you? Thanks!

Rated 1 out of 5 stars

I never received my order!

I never received my order!! And I can’t get ahold of anyone to address this.

25 May 2021
Faace logo

Reply from Faace

So sorry about this, as the order showed delivered. I believe our customer services team are emailing you to arrange a replacement. Apologies for the inconvenience

Rated 5 out of 5 stars

Great product

Great product, reasonably priced. Minimal packaging, too, for those conscious of their environmental impact.

20 May 2021
Rated 1 out of 5 stars

I haven’t got anything to review!

A week after I ordered I contacted wearefaace to see where my order was, they said it was on pre-order & won’t be shipped until 14th May. This despite sending me a confirmation email on the day of order saying “Your order is being processed now.” I wouldn’t have paid for it if I knew it wasn’t going to arrive for another month!

29 April 2021
Faace logo

Reply from Faace

This product was listed as pre-order, but unfortunately the customer missed this. We have offered a refund of 20% to the customer as a token of our apology.

Rated 4 out of 5 stars

The product works

The product works, my face is definitely less sweaty. Only downside is it dries out your skin. I keep it on overnight so if you do the same I would recommend using a good day moisturiser. Overall I would recommend.

15 April 2021
Rated 5 out of 5 stars

Great Customer Service

My product arrived in the post open and some had leaked out. I contacted customer services and they replied very quickly offering to send out a new tube of mask plus another mask as an apology for the inconvenience. The replacement arrived within a couple of days. Have only been using them for a few days but so far my very tired sleep deprived new mum skin is looking a lot fresher the morning after a sleepless night. Looking forward to seeing if Period will help with my hormonal spots when they hit!

5 April 2021
Rated 4 out of 5 stars

Great

I’ve tried Period Faace and it’s been really great so far for my dry skin, super hydrating. Delivery was super quick too. Four stars instead of five because I don’t think I’ll get 40 uses out of one tube as advertised but time will tell.

13 March 2021
Rated 5 out of 5 stars

So so good

Shipping was really quick. Period face mask is the best thing I have ever put on my face!! Smells amazing and really does what it says on the bottle. Can't wait to try tired and sweaty face face masks!!

16 February 2021

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