bound Reviews 

Stylish and great quality products, with great customer service whenever you need them! Always look forward to next releases

I returned some shorts because of the fit. The return price was not included and a lot of through them. It has been over two weeks now since they got the return and still no refund.

Had an impromptu request due to an item going into sale after purchase. Happy to state that the request was honoured, and communication was great too - response in around 2 hours or so! Also love the items I’ve bought. Great retailer

I've always had a great experience shopping with Bound. The clothes are great quality, delivery is always quick, and I've never had any issues.

The customer service is what really stands out though. I accidentally ordered one my partner’s birthday presents in an XS instead of an XL and only realised two days before his birthday when I was wrapping it. I put in a return request and messaged Jack to see if there was any way the exchange could be sped up, although I wasn't expecting much because it was such short notice and my own fault.

Jack was so helpful and got the replacement sent out straight away. It ended up arriving just one day after my fiancé's birthday, which was way better than I expected and really took the stress out of the situation.

This isn't my first order from Bound and it definitely won't be my last. Great products, great service, and a team that genuinely cares about their customers.

Very helpful when I needed to change the size of an item I ordered. Thanks to Jack.

UPDATE 27/07/2026 — RESOLVED, eventually. After I threatened small claims court, Bound finally refunded the original payment method. No customer should have to send 30+ emails over four weeks to get their money back for goods they returned.

UPDATE: They located the jumper they claimed wasn't in my return and agreed to refund me — then issued another gift card instead of refunding the original payment method.

UPDATE: 25 days and 30 emails in, still no refund to my original payment method. I was also offered a refund on the condition that I delete this review — effectively holding my money to ransom. If that's how they operate, I'd question how representative their Trustpilot rating really is.

UPDATE: 20 days in, still nothing. The only explanation offered is that they need to locate a jumper missing from a parcel they received five days ago.

ORIGINAL REVIEW: My first — and last — experience with Bound. I placed two orders: I returned the first in full and requested a cash refund; from the second I returned one item and reordered a jumper in a different size.

Despite explicitly declining a gift card when their team contacted me, Bound issued one anyway, covering half of my first order, and refunded only a single item from the other. It appears someone confused the jumper I reordered with the one I returned and processed everything incorrectly.

I've now spent over ten working days chasing them to correct their own mistake, with no resolution. Returns are a basic part of online retail. If a company can't process them correctly — and pushes gift cards on customers who've explicitly declined them — that's a serious problem.

Order refs: 144520 and 145317. Happy to update this review if Bound resolves it.

I have purchased quite a few items over the years and everything is amazing quality. I have also just purchased a T-shirt for an exclusive gig I can’t attend. Jake provided the best customer service, so friendly fast and efficient. So lovely to have a brand with exceptional products and customer service. I also love it’s an independent brand.

Love the tops really good quality fairly priced. One of the tops had a defect this was resolved quickly lovely customer service great communication and service.

Quality of clothing is great, customer service is also bang on! Really quick, really helpful! Five stars!

Fantastic outlook on customer service. I failed to check the terms of sale items and order x2 sizes. Jack particularly explained and met me half way, ordered more stuff because of the CS experienced. Top brand got get some

Order two articles and when creating a return, only the option "store credit" was available, no refund possible.
This is against EU consumers laws. I contacted the support and the owner told me it was a bug from the system, and advised I return for store credits and he will manually refund me afterwards.
I did and shipped back my articles, and went I asked for my refund, the owner told me "you sent the articles too late", which is indeed the case as I was waiting for his answer.
Bad practices

Just great customer service all around

Fast replies and personal size recommendations. They go above and beyond at Bound!

Love the oversized t shirts they have. It’s 100% organic cotton and the colors and cut are amazing. I have broad shoulders and they fit perfectly on me in my normal size. Really refreshing brand compared to what’s available in the market, and they’ve grown so much over the years

Love this brand! Clothes are excellent quality, on trend with great variety (particularly love the collabs) Then to top it off, the customer service is second to none!

Dropped them an email with a very fast personal response! Cannot recommend enough!

Nice looking navy linen shorts ripped at the back under normal use on their second wear. Bound told me 'that's normal wear and tear'. I expected more than 2 wears out of my new, quality £50 shorts but I was wrong.

Bound are absolutely smashing it. I've bought up a few pieces from them now and each time I'm left more and more satisfied. Great customer service and a super lovely team matched with high quality pieces (even the packaging is of a premium level). Will definitely continue to buy from Bound and look forward to seeing what items and designs they create next!

I really like their clothes. They fit well and last a number of washes. Unfortunately their sizing isn’t that consistent. While some items fit me perfectly, the same size in a different style feels like it’s two or three sizes different.

This wouldn’t be that much of an issue if their online returns portal only allows store credit rather than money back to the original payment method. That requires an additional email, which is a bit annoying, considering the law says that online retailers must offer a refund for returned goods, even sale items.

Ordered a couple of items from Bound. I didn’t end up keeping them, as didn’t feel they suited me once I tried them on. The quality and make of the garments was great and felt premium. Customer service was excellent, easy to return the items. Will definitely look to order again

Great communication and speedy delivery. Returns portal was good too. All in all a solid online shopping experience.

Brought a few items from Bound. Great quality clothes and fast service/delivery. Will definitely buy more