W D S Associates Reviews 

982
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 185 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the staff's helpfulness, knowledge, and professionalism. Customers consistently praise the excellent service, noting the efficiency and ease of their overall experience, especially with home visits and clear explanations. Reviewers are particularly impressed with the quick response times to emails and calls, and the smooth process for various legal matters. However, some people were dissatisfied with the customer service, mentioning slow responses, ignored communications, and extended delays in receiving important documents like wills and probate updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, reliability, and... See more

Service

Customers consistently note positive experiences with service, often describing it as helpful, reliable, and... See more

Response time

Reviewers mention positive feedback about response time, with many praising the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, highlighting significant improvements in personal... See more

Customer communications

People report positive experiences with contact, highlighting the helpful and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied

Rated 5 out of 5 stars

Used WSD Associates many years ago for will writing services so when wishing to update wills, contacted them again. Although no offices in Newcastle upon Tyne, they do have Associates who cover ou... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

982 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(982)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Revised will

Lance made a home visit to assist with revising our will and the changes required.
He arrived on time and was very professional.
He advised us of when to expect to receive the revised will and confirmed the next steps.

6 August 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

First class service from Lance at WDS

First class service from Lance at WDS. Very informative and professional and takes the time to ensure our needs are being met.

7 August 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Remote ID checks with Abin

Abin was professional and friendly making the ID process an easy experience.

7 August 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

We saw Abim about signing our trust.He…

We saw Abim about signing our trust.He was very patient as we forgot to bring our passports. So after running home to get them. We got it all signed. So thank-you Abim for your help and patience.

5 August 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Fast response

Fast response, really helpful, excellent advice - many thanks.

4 August 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Follow up communications

Vikki was very accommodating and my e-mails were responded to very quickly indeed.

4 August 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

We have been with WDS Associates many…

We have been with WDS Associates many years now and I can truly say that the service has been exemplary through contact service and advice thanks

16 July 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

The response enquiry

The response to my enquiry and setting up a home visit was extremely quick and efficient.

1 August 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Really great service.

Really great service.
Thorough explanation and great communication.
Thank you abim for your help!

1 August 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Years of great service!

My Grandparents have been using WDS for their will and have done for many years. They always said how professional they have been.
I called the office and booked an appointment for my Gramps at home, very easy to book and offered lots of different availability to suit our needs.

Today Swayze (Great middle name) came for a home appointment to discuss a will WDS have stored, the kindness and professionalism again continued! Even remembered seeing an old car of my Grampys years ago in the garage - that made his day! Thank you.

23 July 2025
Unprompted review
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Rated 5 out of 5 stars

QUERY

I had a query which was answered promptly with the information requested

23 July 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Prompt response out of hours

I sent a query regarding access to documentation yesterday evening not expecting a response until today. I was pleasantly surprised when Ursula replied to my question. This meant I could take action today on the matter.

21 July 2025
Unprompted review
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Reply from W D S Associates

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Rated 4 out of 5 stars

Good service

Good service
Russ is friendly and knowledgeable
Answers any question

14 July 2025
Unprompted review
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Reply from W D S Associates

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Rated 1 out of 5 stars

Terrible avoid

Terrible company, tried to update my will linked to my house and got nothing, tried to cancel and then got a default bill, had 3 new bills all different and then asked to speak to the manager and told he doesn’t speak to customers just over email. If they are this bad when I am alive, I’d never put my family through this if I died. Avoid they are terrible.

15 July 2025
Unprompted review
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Reply from W D S Associates

I am sorry to learn of your negative review, I have tried to obtain your details through Trustpilot but you have refused. If you can supply me with your information I will be able to look into this for you.

Rated 5 out of 5 stars

Latest visit

I recently had to see our solicitor Abim . A good experience, can't fault the Service . I hadn't got some of my documents filled out correctly, so had to return at a later date . Very accommodating.

14 July 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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