W D S Associates Reviews 

982
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, making complex processes easy to understand. People appreciate the efficient service, clear explanations, and prompt responses to inquiries. Reviewers frequently highlight the ease of contact, including convenient home visits and effective digital communication, ensuring a smooth and reassuring experience. However, some people were dissatisfied with significant delays in receiving important documents like wills and probate, with reports of waiting several months or even years, and noted a lack of communication with unreturned calls, unanswered emails, and absent updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their expertise, knowledge, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time, with many praising the promptness and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Customer communications

Customers had positive experiences with contact, frequently praising the helpful and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sean Baxter from WDS made the whole process of amending our wills extremely easy to understand. We very much appreciated his expertise, knowledge and advise in ensuring our wills are p to date and leg... See more

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

982 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(982)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ID verification with Abim

Just had my ID verification with Abim. Very quick and easy. Organised for a time that worked for me.

10 June 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

WDS Verification

Abim was very helpful in explaining the requirements of the verification process. Taking time to make sure all understood and the actions were completed correctly.

27 May 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Signing paper work made easy

Abim made signing our papers and easy straight forward experience..explaining all the paper work and next steps putting us at ease

21 May 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Went to sign a will

Went to sign a will, very polite & helpful solicitor, Abim, who talked us through everything, the experience was quick & smooth.
& Left us with peace of mind.

21 May 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Seamless process

Was really polite confirmed my full name, address and viewed my ID which was a driving licence. I hel this under my chin whilst a screenshot was taken. Very quick and easy process.

19 May 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 1 out of 5 stars

Can’t they or won’t they? We've been waiting for over four years

As a beneficiary of an estate, I feel compelled to share my experience with WDS Associates Legal Services Ltd. Since the death of my aunt in 2019, we have been waiting for over four years for the estate to be administered. The UK probate court had issued a grant of probate in April 2020, but to this day, I have not received a final account or distribution of the remaining estate.

Your company’s address – WDS Associates Legal Services Ltd – is listed in both the Gazette (21.01.2020) and the Grant of Probate documentation in connection with the estate of my aunt.

In 2023, WDS informed me of an alleged fraud committed by a former employee. However, such an incident has no bearing on the obligation to distribute the estate to the rightful beneficiaries. The way WDS handled this situation has been and is still extremely disappointing and frustrating for me. Public financial records show that WDS continues to operate with a bank balance of nearly £200,000 and net assets of approximately £270,000.

In order to assert my rights, we were forced to hire both a German and a UK-based law firm – a significant effort and additional cost for our family living in Germany. The incomplete and lengthy estate account has also led to serious issues with the German tax authorities, which require a complete inheritance statement.

I wish my aunt had chosen a regulated law firm. As things are now, this is certainly not what she would have wanted.

With this review, I hope to help others make a conscious and informed decision when selecting a service provider for estate administration.

We have sent you an email.

1 September 2025
Unprompted review
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Reply from W D S Associates

Please may I ask that you stop copying and pasting the same negative review on multiple accounts.

I have asked for you to email me or give me a call and still you haven’t, I can’t help until you contact me.

Rated 1 out of 5 stars

Extremely Disappointing Experience with WDS Associates – Over Four Years of Delay and Mismanagement

As a son of a beneficiary of an estate, I feel compelled to share our experience with WDS Associates Legal Services Ltd. Since the death of our relative in 2019, we have now been waiting for over four years for the completion of the estate distribution. The UK probate court had already issued a Grant of Probate in April 2020, but to this day, we have not received a complete account or the payout of the remaining inheritance.

In 2023, WDS informed us that there had been a fraud case involving a former employee. However, such an incident has no bearing on the obligation to distribute the estate to the beneficiaries. The way WDS handled this situation has been and continues to be extremely disappointing and frustrating for us. Public financial records show that WDS continues to operate – with a bank balance of nearly £200,000 and net assets of approximately £270,000.

To enforce our rights, we were forced to appoint both a German and an additional UK law firm – a significant effort and additional costs for us as a family living in Germany. The incomplete and lengthy estate accounting has also led to significant issues with the German tax authorities, who are requesting a full inheritance statement from us.

We would have greatly preferred if our relative had appointed a regulated law firm. The way things are currently proceeding, this was certainly not in her interest.

With this review, we hope to help others make a conscious and well-informed decision when choosing a service provider for estate administration.

Dear C.,

Please review the reference number I have already provided you.

Our review is accurate and reflects our actual experience. You have our contact details – we kindly request that you respond to our most recent correspondence.

Furthermore, we ask you to stop presenting our statements as untruthful.

12 May 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Dear Thomas, Thank you for supplying your information in order for us to investigate. Upon checking your details, you are not a client of our company and we kindly ask that you remove your review to the correct Trustpilot account.

Update: Thank you for explaining the update, I am happy to provide you with proof that your aunt was not a client of ours. Please call me on 01179151863 and I can provide you with the relevant proof for you to then remove this untruthful review.

Trustpilot has provided me with your details but there was no email attached, as already explained I will be happy to provide you with evidence that she wasn’t a client of ours and thus is why we are asking you to contact me so I can prove this to you. Please email me at your earliest convenience, thank you. If you can supply me with your email address or contact me that would be much appreciated.

I am concerned as to why you will not email me? Unfortunately, until you email me I can not help. You keep updating this review but not actually emailing me.

Rated 5 out of 5 stars

Explained everything in simple term

My mum had a good meeting with Lance who explained everything in simple terms . He was very helpful and gave great advice.

9 May 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Had a meeting with Lance recently to…

Had a meeting with Lance recently to review our will and he offered some very useful advice on trusts etc.

30 April 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

I have been impressed that WDS respond…

I have been impressed that WDS respond to my e-mails promptly and efficiently following some queries regarding our wills and Powers of Attorney over the past couple of months.

4 February 2025
Unprompted review
W D S Associates logo

Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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