Great communicating , about 10 days with postage to get back as first day it wasn't delivered as nobody to sign for it. but great to get it back .
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good customer service and hasty repair
Company replied
They were very helpful
Company replied
Having my phone protected
Company replied
Company details
Written by the company
We are a UK based, British owned company, established in 1993. Our team has a combined experience of over 200 years. We provide support for UK gadget retailers who also sell insurance to their customers. Talk to us for insurance on all things tech.
We protect gadgets
Written by the company
- from accidental damage and theft.
- Many of our policies are sold by our retail partners. Did you know you can add your other devices, such as phones used by your family, with us as well? Just give us a call (01256 471387) and we'll provide the details, or visit our website at https://wcsinsurance.co.uk/contact-us
We promise
to settle all valid insurance claims with care.
We believe that if the worst happens and you have a valid claim against our insurance policies then we should settle your claim with the minimum of fuss and as fast as possible.
We take the quality of repairs to your equipment seriously, using only the best parts, and if we can't repair your equipment or it has been stolen, then we should replace it quickly, too.
Contact info
6 Faraday Office Park, Rankine Road, RG24 8QB, Basingstoke, United Kingdom
- 01256 471387
- admin@wcsinsurance.co.uk
- wcsinsurance.co.uk
4.4
Excellent
443 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Think carefully before insuring your…
Think carefully before insuring your phone with this company.
I had a samsung 23 ultra insured by this company. After doing a claim and getting the phone back, I traded it in to samsung after a few days they contacted me to let me know they didn't use genuine samsung parts for a screen replacement. This ment I had to fork out another, £150 to samsung for my trade in. I contacted warranty and creditors services the lady on the phone just kept talking over me saying they use genuine parts. Total lies. Avoid this one.
27 June 2025
Unprompted review
Reply from Warranty & Creditor Services
Following your review, we would like to advise that our authorised repairers only use genuine manufacturer parts, and in your case, this was Samsung. We have investigated this further and can confirm that parts used on your handset were Approved Samsung parts, so we don't agree with your statement. If you would like us to look into this further please forward a copy of Samsung's report provided to you.
Very satisfied with your service and…
Very satisfied with your service and the information provided.
19 June 2025
Reply from Warranty & Creditor Services
Thank you Sharon, for taking the time to write a review, we are delighted you are so pleased with our service.
Excellent 5 stars from me 👍😊
18 June 2025
Reply from Warranty & Creditor Services
Thank you Carolyn for your kind review we do appreciate it
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review Trudi, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you for your kind review, we are delighted you are so pleased with the service.
Reply from Warranty & Creditor Services
Thank you for taking the time to review us, we do appreciate it
Very helpful alot of information given…
Very helpful alot of information given and it's very clear
22 May 2025
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Spoke to an administrator- Michelle
Spoke to an administrator- Michelle, she was extremely helpful and efficient. The claim was dealt with successfully and extremely expediently. Michelle’s warm and friendly manner and advice meant that we were confident in the steps we needed to take and were able to order a replacement device direct from the Apple Store. Very happy with the resolution and would highly recommend.
27 May 2025
Reply from Warranty & Creditor Services
Thank you for taking the time to review our service. We are delighted you had such a positive experience.
So easy to deal with excellent
27 May 2025
Reply from Warranty & Creditor Services
Thank you for your kind review, we are delighted you are so pleased with the service.
Be alert
I don’t recall choosing this, checked bank and a DD had been set up which I’ve cancelled.
16 May 2025
Reply from Warranty & Creditor Services
Thank you for your review, we are sorry that you don't recall setting the insurance up but you would have had to select the insurance when you purchased your new handset & provide your bank details. We see that you requested to cancel the cover which we completed straightaway.
Reply from Warranty & Creditor Services
Thank you for your positive review, we do appreciate it.
Reply from Warranty & Creditor Services
Thank you very much for your review
Need to be truthful
The company provided exceptional assistance until the end of the claim approval process. While there were some negative comments, it is crucial to be truthful about the loss or theft of your device. Providing all necessary documentation accurately is essential for the company’s support. Thank you for your assistance and service from WCS Insurance Company.
19 May 2025
Reply from Warranty & Creditor Services
Thank you very much for your 5 star review, we really appreciate it.
We can always give a great service to honest people.
Reply from Warranty & Creditor Services
Thanks for your very posotive review
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review Andrew, we do appreciate any feedback.
Reply from Warranty & Creditor Services
Thank you for your positive review, we are pleased you received professional and prompt service.
Reply from Warranty & Creditor Services
Thank you for your positive review, we are delighted you found the process easy
good one price very low and good service
1 May 2025
Reply from Warranty & Creditor Services
Thank you for taking the time to write a review, we do appreciate it.
A pleasant experience.
I contacted WCS & spoke with a lovely lady called Lyn who talked me through the various options with their insurance policies for my new mobile phone I'm now insured with wcs 😊
17 April 2025
Reply from Warranty & Creditor Services
Thank you for your kind review, we are delighted you are so pleased with our customer service.
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