Wayv. Talk and Broadband for Business Reviews 198

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the entire process smooth and stress-free. Many people highlighted the team's ability to explain everything clearly, provide excellent training, and manage installations efficiently with no disruption or downtime. Consumers frequently noted the exceptional service from initial contact through to installation, appreciating the company's proactive approach in handling administrative tasks and tidying up after their work. The overall sentiment emphasizes a highly professional and effective experience, with many recommending the company for business needs.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers highlight the team's... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben and Carl were great. The installation took place efficiently and with no disruption to our service. They were patient, waiting for us when some of our work tasks overtook the training of the phone... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience with Wayv when they came to install a full phone and internet system into our building. They achieved exactly what we wanted with tannoy and a hardy mobile, along with... See more

Company replied

Rated 5 out of 5 stars

From the initial sales call to our company, Wayv are so professional, clear and effective. The on site meeting was well prepared and answered all our questions, then the install team were great too... See more

Company replied

Rated 5 out of 5 stars

After our previous business phones and broadband contract expired we were contacted by Wayv who made this transition and process extremely smooth. They deal with all the admin side which sometimes c... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Business to Business Service
  3. Computer Support and Service Company
  4. Phone and Internet Service
  5. Telecommunications Engineer
  6. Telecommunications Equipment Supplier

Written by the company

Welcome to Wayv, award-winning provider to Small-to-Medium businesses across the UK. From our HQ in Sheffield, South Yorkshire, we provide SMEs across the UK with phone systems and broadband, in partnership with experts Ericsson-LG. Our SME-dedicated service is supported by our free, award-winning WayvCare support which allocates a dedicated support engineer to each business. Additionally, customers can benefit from Managed IT Services to complement their comms infrastructure. We're disrupting the market by providing support and service that other providers don't, as well as being the UK's 1st and ONLY Carbon Neutral business telecoms and broadband provider. Our ethos is underpinned by our values of 'Earn Trust', 'Keep it Simple' and 'Be Honest' - values which are not often linked to the industry! We remain true to these values in everything we do, and our terms of business are uniquely designed to protect you - the customer - first and foremost. But we also have a personality - our other values of 'Make Wayvs' and 'Have Fun' ensure you're always delighted by your interactions with us. To find out more about the industries and customers we serve, head over to https://wayvtalk.com Get in touch for a free, no-obligation quote and find out how we can help your business get a competitive edge!


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great system!

The process from first point of contact to getting it installed to using the system was seamless. All our requirements were met and the system suits our wholesaling business perfectly. The service that is provided is great and all for a price that we love!

24 October 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Paul,

Thank you for your review.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Nothing was too much trouble!!

We switched to Wayv having had a terrible experience with our previous provider.

From agreeing over the phone to installation was only a few days. The switch was seamless with no downtime either with our phone system or the subsequent switch with the broadband.

Aftersales support has been great, any questions on how to use the system are answered immediately over the phone.

Would highly recommend

13 October 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi James,

Thank you for your review. I'm pleased to hear that we were able to make your transition seamless and provide the level of service that you are looking for.

Thanks again James.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Excellent from start to finish

We recently switched our telephone and broadband to WAYV and found the service and communication from start to finish exceptional. The team were always on hand to answer our queries and provided a solution tailored perfectly to our needs. The installation was extremely smooth and caused no disruption to operations. We would highly recommend WAYV

15 September 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Mark,

Thank you for your review.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Our new system

We switched from a provider that was not providing us with service. We were promised that Utelecom as they were known at that time, would settle any outstanding contract charges, which they did.
They negotiated and switched us across to fibre and handled everything during the switch over.
We had no downtime during the install, and they provided on the job training.
Since this system has been in operation we have had only minor problems which were resolved speedily - usually a problem with openreach.
I would have no hesitation in recommending this company to others.

9 September 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Grahame,

Thank you for your review. I'm happy that the process was smooth and efficient. As always, give us a call if you need anything.

Thanks again Grahame.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

A great team and service to work with!

Wayv's service is great from start to finish. The whole switching-process is done seamlessly without critical-downtime in service and you're kept updated by their team along each step of the way.

Brilliant training is carried out by Wayv to ensure that you know how to get the most out of your new system.

The prices are great and you won't be shocked by any hidden costs which is refreshing to see. We highly recommend Wayv as your go to business telecoms team and we look forward to further working with them.

4 September 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Dan,

Thank you for your review. I'm pleased to hear that what we promised you was followed through. Looking forward to continue working with you.

Thanks again Dan.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Promises fulfilled and no glitches

We don't tend to switch providers very often so we were nervous about doing so when we made the switch to Wayv. Talk. Ultimately we had no reason to worry , everything happened as promised , there was no down time and everything worked. The promised improvements in our costs have been absolutely realised and perhaps most importantly the service and support has been excellent , something that was vital when lock down happened and we needed to ensure our phone systems worked seamlessly from home. Based on our experience I'd have no hesitation in recommending Ryan Ben and the rest of the team.

3 September 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Chris,

Thank you for your review. Also, thank you for putting your trust in us, I'm thrilled that everything went so well for you and that it is now helping to you communicate effectively everyday. On top of that, improving those monthly costs also.

Thanks again Chris.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. The transfer was very professionally managed and caused virtually no pain. The equipment and systems works well and is a big improvement. The project manager and installer was extremely competent and good to work with. Highly recommend these guys in a business that is crowded with cowboys!

3 September 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Richard,

Thank you for your review. Look forward to continue working with you in the future.

Thanks again, Richard.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Ben and his team were amazing with the…

Ben and his team were amazing with the installation of our new telephone system, they talked us through all the procedures in respect of our old phone system and changing over to the new one. They provided the best deal for our firm and we would recommend them to anyone. They did a full 2 day installation with no disruption to our business, we were still able to operate as normal.

9 April 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi there,

Thank you for your review. I'm happy to hear that the installation was so seamless for you and didn't cause any disruption, this is exactly what we strive for at Wayv and will continue to do so.

Thanks again.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

We had a new phone system installed

We had a new phone system installed, the service we received was great, very friendly and helpful guy. The phone system is just as good. Pretty much zero disruption to out daily running of the business which was a bonus. Keep up the good work !
From all at PAR

31 January 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi everyone at PAR!

Thank you for your review.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Ben has just installed our new phone…21st Century Phones

Ben has just installed our new phone system in the office and we hardly had any disruption to our working day.Clean tidy and very efficient installation together with a very pleasant nature, would have no hesitation in recommending him and his business to others.

29 January 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi John,

Thank you for your review.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Thanks to all at Wayv...

Thanks to all at Wayv for the great service. The installation was effortless and we’re very happy with our new phone system.

28 January 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Katie,

Thank you for your review. Don't hesitate to get in touch if you need anything.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Small business needs flexible, fast solutions and support

As a small business we wanted to work with a supplier who could react quickly to our fast growth, to provide top quality service at a reasonable cost, without having to wait weeks for somebody to assist us. In terms of the relationship we have now with Wayv, service is second to none. Our dealings, particularly with Liam, Ben and Ryan have given us total confidence. With Wayv's VOIP phone solution, we have been easily able to configure our business, and Wayv's support has allowed us to move to new, bigger premises safe in the knowledge that first rate, fast support is always available.
Forget the big players, we would never go back. Its Wayv for us all the way!

13 January 2020
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Simon,

Thank you for your review. I'm so glad that we were able to work with you and the business to find the perfect solutions for your day to day operations. It's great to know that the support we are providing is of a high enough quality that sets us apart from others and really makes that difference.

Thanks again.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

Rated 5 out of 5 stars

Excellent service and support

Excellent service and support. Unlike big multinationals, you get straight through to the right person and no issue is too small. I don't hesitate to recommend the team at Wayv

9 December 2019
Unprompted review
Wayv. Talk and Broadband for Business logo

Reply from Wayv. Talk and Broadband for Business

Hi Mark,

Thank you for your review. As always, if you ever need anything, give us a call.

Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look