I had been led through the scammiest of scammy clicks from the ad on Facebook. Ann Navarro was helpful and canceled my TWO erroneous orders and fixed it so I was only paying for what I had intended.... See more
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I sincerely belive some one had hacked into my account - some where, as I even do not recall placing any purchase from WAYPOINT HLT for these Nitric products for, I have been customer with Fitness... See more
Company replied
DUUUUUUUUDES! Do NOT buy from this company without any physical address and the folks who make getting help VERY HARD. Once you get Customer Service they are GOOD but the company has BAD policies. The... See more
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People I talk were really nice an helpful about information about what i order. An gave helpful information about the shipment an the way to contact them if had any questions or problems. She answere... See more
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Company details
About Waypoint Health
Written by the company
Waypoint Health was founded in New York City, where we found men were feeling less drive and intensity than they used to. We decided to create a natural formula with top-quality ingredients to supercharge the energy of guys like you.
We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who want to get back in the zone.
Our main ingredients are sourced from the highest quality suppliers worldwide and are known to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities.
We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who want to get back in the zone.
Our main ingredients are sourced from the highest quality suppliers worldwide and are known to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities.
We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
Contact info
1721 S WW WHITE RD STE 120 PMB 2002, 78220, San Antonio, United States
- 888-991-4657
- support@waypointmd.com
- waypointmd.com
3.4
Average
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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representative 121 was very helpful and…
representative 121 was very helpful and sweet and my request was solved quickly. I'm a happy customer
16 February 2023
Unprompted review
Reply from Waypoint Health
Hi Deborah,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Mary Rose was very helpful in taking…
Mary Rose was very helpful in taking care of my request. It was taken care of in a professional and timely manner. Mary Rose, ID # 110, is an excellent associate to your company.
10 February 2023
Unprompted review
Reply from Waypoint Health
Hi Mary,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Mary Rose Darcen
Mary
Customer Support Agent ID#110 was a very proficient and expedient agent. She was very kind and gave me assurance and calm closure on my inquiry regarding my account. Thank you Mary Rose Darcen!
7 February 2023
Unprompted review
Reply from Waypoint Health
Hi Gzpo,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Easy to contact a person
Easy to contact a person, and Mary Rose was professional and very helpful.
6 February 2023
Unprompted review
Reply from Waypoint Health
Hi Dian,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
I sincerely belive some one had hacked…
I sincerely belive some one had hacked into my account - some where, as I even do not recall placing any purchase from WAYPOINT HLT for these Nitric products for, I have been customer with Fitnesslabs for product Triple Action NITRIC OXIDE BOOST for a while now. There is no need to have purchased further supplies from the WAYPOINT group.
Why would an automatic repurcahse order be palced after a lapse of a year, as per the reminder mail sent which had not transacted just recently? Mst strange, indeed.
My request for refunds are been delined by Waypoint as we speak. and I shall request a WRTEBACK from my Bank accordingly, if I do not get an amicable resolution to this matter.
30 January 2023
Unprompted review
Reply from Waypoint Health
Hi Malcolm,
we’re sorry for the inconvenience this issue has caused you. After reviewing your account, our records indicate that all orders under your account have now been refunded as of February 15, 2022. Please contact you bank and ensure that this refund was received on their end, if they are unable to see this refund please reach out to our dedicated support team by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com to allow us to escalate this issue and have it investigate further to resolve your account issues ASAP. Our customer care team is standing by 24 hours a day, seven days a week, to assist however we’re able to. Thank you for your time, and we sincerely hope you have a great rest of your week!
Shaun
Very Positive Review - Maryann was very helpful and courteous
Maryann was very helpful and courteous. She polite and specific in her understanding that I wished to cancel myautomatic renewal. Best of all, she said that she would credit my account for the recent billing.
Many thanks Mary Ann! ***ID # 109
30 January 2023
Unprompted review
Reply from Waypoint Health
Hi Armand,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Great customer service
The individual I spoke with was extremely courteous, prompt and helpful. Five stars for a great customer rep.
29 January 2023
Unprompted review
Reply from Waypoint Health
Hi Donna
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Daryl Id #104 helped refund my money…
Daryl Id #104 helped refund my money and said he was taking me off the auto shipping list.
29 January 2023
Unprompted review
Reply from Waypoint Health
Hi Rick,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Fast response
Charisse was very quick to look up my account, handled my request promptly and followed up with an email confirming what we discussed.
24 January 2023
Unprompted review
Reply from Waypoint Health
Hi Jeff,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Mary Rose very polite
Mary Rose very polite, smart, and completed my request quickly. A real Asset.
23 January 2023
Unprompted review
Reply from Waypoint Health
Hi Richard,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Excellent Customer Service
Ann was exceptionally helpful, understood my issue, and a genuine please to work with.
23 January 2023
Unprompted review
Reply from Waypoint Health
Hi Aileen,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Order
I had a billing for order misunderstanding called to fix it. Customer service was very Happy to help me and solved my situation. Very helpful.
21 January 2023
Unprompted review
Reply from Waypoint Health
Hi Kurt,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Took supplements religiously and I am…
Took supplements religiously and I am still taking but i did not notice any significant improvement. No more orders or requests please
5 January 2023
Reply from Waypoint Health
Hello Furaha,
We are sorry to hear that the product ordered did not work for you. As everyone’s body is different, it is quite possible that a product that works for others may not work for you. To cancel any automatic shipments please contact our customer care team by calling +1 (888) 991-4657 or by emailing support@waypointhealthmd.com and one of our agents will happy to assist you.
Thank you!
Shaun
Reply from Waypoint Health
Hi Neil,
Thank you for your review! If you have any further questions or concerns, please do not hesitate to contact our customer service team via phone at: 888-991-4657, or via email at: support@waypointmd.com.
Have a great day!
Aimee
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