I had been led through the scammiest of scammy clicks from the ad on Facebook. Ann Navarro was helpful and canceled my TWO erroneous orders and fixed it so I was only paying for what I had intended.... See more
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I sincerely belive some one had hacked into my account - some where, as I even do not recall placing any purchase from WAYPOINT HLT for these Nitric products for, I have been customer with Fitness... See more
Company replied
DUUUUUUUUDES! Do NOT buy from this company without any physical address and the folks who make getting help VERY HARD. Once you get Customer Service they are GOOD but the company has BAD policies. The... See more
Company replied
People I talk were really nice an helpful about information about what i order. An gave helpful information about the shipment an the way to contact them if had any questions or problems. She answere... See more
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Company details
About Waypoint Health
Written by the company
Waypoint Health was founded in New York City, where we found men were feeling less drive and intensity than they used to. We decided to create a natural formula with top-quality ingredients to supercharge the energy of guys like you.
We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who want to get back in the zone.
Our main ingredients are sourced from the highest quality suppliers worldwide and are known to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities.
We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who want to get back in the zone.
Our main ingredients are sourced from the highest quality suppliers worldwide and are known to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities.
We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
Contact info
1721 S WW WHITE RD STE 120 PMB 2002, 78220, San Antonio, United States
- 888-991-4657
- support@waypointmd.com
- waypointmd.com
3.4
Average
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful support person solved my…
Helpful support person solved my shipping issue. Thanks.
17 April 2024
Unprompted review
Reply from Waypoint Health
Hello,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Representative took care of issue…
Representative took care of issue rightaway
31 March 2024
Unprompted review
Reply from Waypoint Health
Hi Enrique,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
The examiner remembered my visit he did…
The examiner remembered my visit he did from last year really well
13 March 2024
Reply from Waypoint Health
Hi Robert,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Great job very attentive and kind but…
Great job very attentive and kind but most important he resolved my issue thanks
13 March 2024
Reply from Waypoint Health
Hi Hector,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Reply from Waypoint Health
Hi Barry,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Correct mailing address.
In reviewing my order I noticed that the address was not correct. Mary Anne was very helpful to correct it so I would receive my order in a timely manner.
13 March 2024
Unprompted review
Reply from Waypoint Health
Hi Ann,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Mary Ann
Mary Ann. Was great very polite and knowledgeable about the product. She helped me so much you need more people like her.
12 March 2024
Unprompted review
Reply from Waypoint Health
Hi Deborah,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Daryl Id# 104 was great
Daryl Id# 104 was great, knowledgeable, friendly and efficient!!! You should give him a raise!!!
Jeff la carre
9 March 2024
Unprompted review
Reply from Waypoint Health
Hi Jeff,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Immediate problem resolution
I appreciated the ease in communication and Mary's (#109) quick and positive response and help. My problem was resolved immediately!! And the fact that I can place an order at such an early hour and should there be a problem have it resolved immediately is very very welcomed and appreciated!!!
4 March 2024
Unprompted review
Reply from Waypoint Health
Hi Alan,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
It was never clear what your were…
It was never clear what your were ordering. And when you went to check out the supplement offers were talking over the original offer. So confusing the only alternative was to cancel the whole thing.
6 February 2024
Reply from Waypoint Health
Hello,
Thank you for your feedback! We’re sorry for the inconvenience this issue has caused you. Your concerns are important to us, and we’ll be passing along this information to our management team accordingly. If you have any additional comments you’d like to share with us, please feel free to contact our support team by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com. We’re here for you at the best time that fits your unique schedule- our customer care team is standing by 24 hours a day, seven days a week, and would be happy to assist you however we can. Have a phenomenal rest of your day!
Shaun
DO NOT BUY from this FORCED Subscription with no physical address.
DUUUUUUUUDES! Do NOT buy from this company without any physical address and the folks who make getting help VERY HARD. Once you get Customer Service they are GOOD but the company has BAD policies. They AUTOMATICALLY put you on a subscription and there is no way to bypass it or review it. VERY SHADY. They do not have contact info clearly displayed.
8 January 2024
Unprompted review
Reply from Waypoint Health
Hi Dave,
Thank you for your feedback! Your concerns are important to us, and we’ll be passing along this suggestion to our management team accordingly. If you have any additional comments you’d like to share with us, please feel free to contact our support team by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com. We’re here for you at the best time that fits your unique schedule- our customer care team is standing by 24 hours a day, seven days a week, and would be happy to assist you however we can. Have a phenomenal rest of your day!
Shaun
Customer service is very good
Customer service is very good. I haven't determined yet if the product works.
6 January 2024
Reply from Waypoint Health
Hi Donald,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
You charged me twice in a month for one bottle, the second month in the row .
You charged me twice in a month for one bottle !
I would like a refund back right now please!
3 November 2023
Reply from Waypoint Health
Hello Dumitru,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please Contact our customer care team by phone at +1 (888) 991-4657, or email us at: support@waypointhealthmd.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Shaun
The person helping me was kind and…
The person helping me was kind and understanding and mist of all the issue was resolved.
4 December 2023
Unprompted review
Reply from Waypoint Health
Hi Cecelia,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Reply from Waypoint Health
Hi John,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Reply from Waypoint Health
Hello Barton,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Unfortunately it did not work for Husband , can You please refund the Amount we payed .
Unfortunately it did not work for my Husband, he wants a Refund to our Account !
1 November 2023
Reply from Waypoint Health
Hi Vera,
We are sorry to hear that the product ordered did not work for your husband. As everyone’s body is different, it is quite possible that a product that works for others may not work for him. To request a refund please contact our customer care team by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you.
Although this product did not work for your husband, we have many more products that may be a better fit for his individual needs! Should he be interested in trying one of our other products, please do not hesitate to reach out to the sales team to discuss the best possible alternatives by calling +1 (888) 685-9602.
Have a great day!
Shaun
Billed twice
2 October 2023
Reply from Waypoint Health
Hello David,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please email us at: support@waypointhealthmd.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Shaun
The timeliness of the requested…
The timeliness of the requested cancelation of my recurring order was awesome. Simple and hassle free, as advertised.
2 October 2023
Reply from Waypoint Health
Hi James,
Thank you for being a valued customer here at Waypoint Health. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (888) 991-4657 or email us at support@waypointhealthmd.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Did not order product..and got charged…
Did not order product..and got charged for it...
30 September 2023
Reply from Waypoint Health
Hello Tony,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please email us at: support@waypointhealthmd.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Shaun
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