Wayfair UK Reviews 

119,210
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 24,156 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of products, with many expressing satisfaction with their purchases, including furniture and household items. The service is frequently highlighted as excellent, with many appreciating the helpfulness and efficiency of the staff. Reviewers also note the ease of ordering and good communication throughout the process. However, some customers experienced issues with delivery, including delays, missing items, or problems with courier services. There were also occasional concerns about product descriptions not matching the actual item, or receiving products with minor defects.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers expressing satisfaction with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as orders never... See more

Quality

Consumers find quality to be positive, with many reviewers praising products like tables, sunbeds, and beds... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and recommending... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Curtains are nice. I think you should sort the descriptions out for each set/size of curtain it's very misleading in that with the larger curtains you only get one panel but the descriptions reads... See more

Company replied

Rated 4 out of 5 stars

Always fantastic quality goods! Only downside is the delivery… a few times now, when delivery is from Evri, items have been delayed by quite a while or do not turn up at all. Wayfair have been brillia... See more

Company replied

Rated 4 out of 5 stars

Ordering was easy. I ordered 3 canvas wrapped pics. I have received 2 so far as expected. One is brilliant and well made. The other is not quite the same quality. Flimsy canvas, marked as if something... See more

Company replied

Rated 3 out of 5 stars

First order was cancelled Second order delivery date given took a day off work the evening before delivery it got cancelled do rang up customer service was zero 3 days later delivery day arrived... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. e-Commerce Solution Provider
  4. Home Improvement Store
  5. Outdoor Furniture Store

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.co.uk

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.9

Great

TrustScore 4 out of 5

119K reviews

5-star
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Asks customers to review

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3.9

All reviews

(119,210)

22,642 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WAYFAIR has great choice of quality…

WAYFAIR has great choice of quality products at competitive prices.
Efficient delivery service. I have bought before and never disappointed!

3 July 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased you found a great choice of quality products at competitive prices! It's wonderful to hear you've never been disappointed with our efficient delivery service.

Wayfair UK

Rated 5 out of 5 stars

Great matress

Great matress. Very comfortable.

2 July 2026
Wayfair UK logo

Reply from Wayfair UK

We're so happy to hear you're enjoying your comfortable mattress! Thank you for sharing your positive experience with us.

Wayfair UK

Rated 5 out of 5 stars

Phone call at 06.15 to say our delivery…

Phone call at 06.15 to say our delivery will be with us by 06.30, I was told I would receive an
Email a week before to confirm the delivery, did not happen.
At 84 still trying to remove the Old Shed.

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We appreciate you sharing your experience. We understand how frustrating it is to receive a late notification and not get the confirmation email as expected.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.

Rated 4 out of 5 stars

Nice item. Will do the job :)

Nice item.
Shame they add delivery on top when you're spending hundreds anyway on the product though.. alot of other places offer free delivery if spending over £300 with them.

23 June 2026
Wayfair UK logo

Reply from Wayfair UK

We appreciate your feedback and are glad you like the item. Additional charges may apply depending on postcode, item and delivery method. Once a postcode is entered in the field provided, the applicable charge will be clearly marked on the product page, in your shopping basket and at checkout.
All delivery charges and relevant info can be found on this link https://www.wayfair.co.uk/help/article/delivery_info
Wayfair UK

Rated 4 out of 5 stars

I find the ordering very easy and the…

I find the ordering very easy and the product I ordered came on time and as described. Unfortunately the second item I ordered was accepted but 24 hrs later was cancelled as unable to supply, it would be good to make sure what you offer is available. On the whole I would choose Wayfair over any other suppliers.

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're glad to hear that your first order was easy and arrived as expected. We sincerely apologize for the cancellation of your second item due to unavailability; we understand how frustrating that can be. We appreciate your valuable feedback and are continuously working to improve our inventory accuracy.

Wayfair UK

Rated 2 out of 5 stars

Unhappy

Boxes left at front door courier didn't wait for an answer just glad I was in

2 July 2026
Wayfair UK logo

Reply from Wayfair UK

We appreciate you bringing this delivery experience to our attention. We are looking into our courier's procedures to prevent this from happening again.

Wayfair UK

Rated 5 out of 5 stars

Great service

Great service, fast delivery and quality is there...love Wayfair !

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased you received great service, fast delivery, and that the quality is there! Thank you for sharing your positive feedback.

Wayfair UK

Rated 5 out of 5 stars

Brilliant

Brilliant, came within days.
I had no issues

25 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear that your order arrived so quickly and that you had no issues! Thank you for sharing your positive experience with us.

Wayfair UK

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, well packaged and great item too

2 July 2026
Wayfair UK logo

Reply from Wayfair UK

We are so pleased to hear that you had such a positive experience with your order! Thank you for taking the time to share your wonderful feedback.

Wayfair UK

Rated 3 out of 5 stars

AC works fine though haven’t really…

AC works fine though haven’t really tested since i got it after the heatwave. In terms of delivery, AC was bought on the premises tht it will be delivered on Friday but it got delayed till Monday. And they left such a heavy item at the ground floor.

Thank you Wayfair for the reply. Front door should have been outside the apartment door - not the building reception when the item is too heavy (68 kg according to the description).

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We appreciate you sharing your experience. From reviewing your order and the confirmation email we can see that it did ship with the Delivery Method- Outside Your Front Door. Not all items can be delivered to a room of choice or inside your home. All delivery info can be found on our website using this link https://www.wayfair.co.uk/help/article/delivery_info
Wayfair UK

Rated 5 out of 5 stars

The bedside units were easy to build up…

The bedside units were easy to build up ,they were strong ,the approach like is handy ,you dont have to fumble to switch the light on !they are nice looking units

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear you found the bedside units easy to build and strong! It's wonderful that you appreciate the handy approach light and find them nice-looking.

Wayfair UK

Rated 4 out of 5 stars

Received the table on Thursday and the…

Received the table on Thursday and the table legs on Saturday
Was informed it will arrive together.
Overall happy with the table

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We appreciate your feedback and are glad to hear you're happy with the table!

Wayfair UK

Rated 1 out of 5 stars

Ordered a kitchen island

Ordered a kitchen island! The base did not come with it . kept saying it will be delivered kept moving the dates of delivery so I cancelled the order shocking service never again will I order from this company

1 July 2026
Unprompted review
Wayfair UK logo

Reply from Wayfair UK

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
If you have not received your order within 10 days of the original estimate please reach out to us so we can provide you with a resolution. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK

Rated 5 out of 5 stars

Order was great and the service but…

Order was great and the service but delivery was not on time aprat from that fab

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're happy to hear that your order and service were great. We're sorry that the delivery was not on time. We appreciate your feedback.

Wayfair UK

Rated 2 out of 5 stars

Delivery charge £79.99 not £19.99 as shown.

First impression, not great if you live in Central Scotland. Apparently we do not qualify for the £19.99 delivery charge and instead need to pay £79.99 as postcode not recognised. Also, Wayfair when delivering in Scotland do not offer the build the item when delivered. Product to be delivered on Monday 7th July which is quite good time wise, hopefully easy to build.

4 July 2026
Unprompted review
Wayfair UK logo

Reply from Wayfair UK

We appreciate you sharing your initial impressions and feedback regarding our delivery services. Additional charges may apply to remote areas depending on postcode, item and delivery method. We understand your disappointment with the increased delivery charge and the unavailability of assembly services in your area. We are continuously working to expand our services and delivery options to better serve all our customers. We hope the product arrives as expected and is easy to assemble.

Wayfair UK

Rated 5 out of 5 stars

Outdoor clock

Delivery was quick. I love my garden clock. It has a backing on it that shields it from water. It keeps great time and I’m very happy with my purchase. Highly recommend.

22 June 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear that your delivery was quick and that you love your garden clock! It's wonderful to know the water-shielding backing and accurate timekeeping make you happy with your purchase.

Wayfair UK

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