Curtains are nice. I think you should sort the descriptions out for each set/size of curtain it's very misleading in that with the larger curtains you only get one panel but the descriptions reads... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always fantastic quality goods! Only downside is the delivery… a few times now, when delivery is from Evri, items have been delayed by quite a while or do not turn up at all. Wayfair have been brillia... See more
Company replied
Ordering was easy. I ordered 3 canvas wrapped pics. I have received 2 so far as expected. One is brilliant and well made. The other is not quite the same quality. Flimsy canvas, marked as if something... See more
Company replied
First order was cancelled Second order delivery date given took a day off work the evening before delivery it got cancelled do rang up customer service was zero 3 days later delivery day arrived... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
119K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wayfair UK
We're so happy to hear that you are very satisfied with your kitchen trolley! Thank you for sharing your positive feedback with us.
Wayfair UK
Reply from Wayfair UK
We appreciate your kind words about our company and our pricing. We are so happy you are satisfied with your experience.
Wayfair UK
Everything was as planned.no problems
4 July 2026
Reply from Wayfair UK
We're so glad everything was as planned for you and that there were no problems! We appreciate your positive feedback.
Wayfair UK
Reply from Wayfair UK
We're so happy to hear that you enjoyed the quality of our product and the speed of our delivery! Thank you for sharing your positive experience with us.
Wayfair UK
Came on time as promised
Came on time as promised. Tv stand is awesome even better than picture online
26 June 2026
Reply from Wayfair UK
We are so pleased to hear that your TV stand arrived on time and that you love it even more in person! Thank you for sharing your positive experience.
Wayfair UK
Was very pleased about the delivery…
Was very pleased about the delivery and the item. Would shop again.
24 June 2026
Reply from Wayfair UK
We're so pleased you were happy with both the delivery and the item! Thank you for sharing your positive feedback.
Wayfair UK
Very efficient 2 gentlemen put the…
Very efficient 2 gentlemen put the parcel where I asked them to. Thank you
29 June 2026
Reply from Wayfair UK
We appreciate you sharing your feedback! We are so happy to hear that the delivery was efficient and the parcel was placed where you asked.
Wayfair UK
Good product terrible delivery service
The product is very good and from what I can see the quality and build are good.
However late being delivered and to the wrong address, so missed the event that they were needed.
Unfortunately by using Evri the rating is less than it would have been if delivered on time and to the correct address.
4 July 2026
If i could give them zero i would
If i could give them zero i would. Terrible company in every way. Falsely advertise shipping fees. Terrible customer service. Time wasters. DONT ORDER, DONT DO IT.
6 July 2026
Unprompted review
Easy to use website - delivery split not received half
The range is great, the price too, however only half of the order has arrived and apart from chasing no communication has been made as to when I will get the other half of the order.
29 June 2026
Reply from Wayfair UK
We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
If you have not received your order within 10 days of the original estimate please reach out to us so we can provide you with a resolution. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK
Reply from Wayfair UK
We're so glad to hear that you are pleased with how it looks and that it's the perfect size for your needs!
Wayfair UK
I found an ideal piece of furniture for…
I found an ideal piece of furniture for my bedroom (it had to be a specific size). It's great to be able to choose from so many styles, sizes and prices. I will definitely use Wayfair in the future.
29 June 2026
Reply from Wayfair UK
We're so pleased you found the ideal piece of furniture for your bedroom! It's wonderful to hear you appreciate the variety of styles, sizes, and prices. We look forward to serving you again.
Wayfair UK
The quality of a couple of the items…
The quality of a couple of the items was not reflected by the cost of the item. One of the items had damage caused from transit
24 June 2026
Reply from Wayfair UK
We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK
Easy site to navigate
Made several purchases and the site was easy to navigate and descriptions spot on. However when reaching the payment section I was not given a expected discount!
4 July 2026
Reply from Wayfair UK
We're glad you found our site easy to navigate and the descriptions accurate. We understand your disappointment regarding the discount not being applied at checkout and appreciate you bringing this to our attention.
Wayfair UK
We ordered 1 x bed settee for a man who…
We ordered 1 x bed settee for a man who is severely disabled and vulnerable. He had just moved into a 1 bed bungalow with no furniture. The delivery was surpose to be on 4th July. However for some unknown reason only 1/2 a sofa was delivered . We paid for 2 people to put it together which they could not do. No prior warning that this would be delivered in peices on separate days as we would NEVER of purchased from wayfair . So at extra expense to us ( due to paying 2 people on 2 separate occasions now) this experience was horrendous.
Especially after raising a concern Wayfair all of a sudden changed delivery from delivered to " partial deliver" disgusting not even an apology. Never again .. To add insult to injury the metal parts are bent outta shape with bits missing ... wow just wow
4 July 2026
Reply from Wayfair UK
We are truly sorry to hear about the distressing experience you've had with your recent order, especially given the circumstances. We understand your frustration regarding the lack of prior warning and the condition of the parts. This is certainly not the standard of service we aim to provide, and we sincerely apologise for the upset and difficulty this has caused.
Full tracking in provided via email for all orders and while we do our best to ensure all deliveries are made in time and complete there can be situations outside of our control that cause delays or split deliveries.
We always want to ensure that our customers are happy with the items they received. If you believe that there is any issue with this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK
A very easy purchase.
A very easy purchase. The rugs were of a very good quality and looked good. A very easy experience from ordering to delivery. Very fast.
2 July 2026
Reply from Wayfair UK
We're so pleased you found your purchase easy and that the rugs were of very good quality and looked good. We're delighted you had such an easy experience from ordering to delivery!
Wayfair UK
Good experience
We have never been disappointed with the items we have bought from Wayfair - always good quality and delivery is good too.
4 July 2026
Reply from Wayfair UK
We're so pleased to hear you've consistently been happy with the quality of our items and our delivery service! Thank you for your wonderful feedback.
Wayfair UK
Good service
Order one day, delivered the next and they left the flatpack where I asked them to
14 June 2026
Reply from Wayfair UK
We're so happy to hear your delivery was prompt and that we successfully placed your flatpack where you requested! Thank you for your kind words.
Wayfair UK
Comfy dining with this order!
Both the tweedy chair pads and the William Morris type boulster cushions look good and are a comfortable asset to my dining chairs,they arrived swiftly and were well packed.
19 June 2026
Reply from Wayfair UK
We're so pleased to hear that your chair pads and bolster cushions look good and are a comfortable asset to your dining chairs! It's wonderful that they arrived swiftly and were well-packed.
Wayfair UK
Reply from Wayfair UK
We appreciate your kind words about our lovely and well-priced product. We are so glad you are satisfied with your purchase.
Wayfair UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.