Shelving Item was lovely Delivery was bad not happy not delivered to correct address Delivery to wrong postcode had walk streets to find my parcel luck the person who sign for this was hones... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Bought a set of four dining chairs at an excellent sale price. Delivered very promptly. The chairs looked much more cushy in the online photos, so a little disappointing there, hence the loss of one s... See more
I’ve bought lots of things from Wayfair and delivery is always prompt.However this purchase sadly wasn’t.We bought a parasol for the garden as it has been very hot.We choose the one we did as it stat... See more
Company replied
Wayfair is doing a good job in terms of products quality and Customer service. The disaster falls when Evri gets the product in their hands. Please think about a reliable courier. It’s very important... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
120K reviews
Asks customers to review
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Good all round from ordering to…
Good all round from ordering to delivery straightforward.
Really pleased with my order.
All put together today and in place looking good.
14 July 2026
Reply from Wayfair UK
We're so pleased to hear that your entire experience, from ordering to delivery, was straightforward and that you're really pleased with your order. It's wonderful that everything is now assembled and looking good!
Wayfair UK
Three failed assembly appointments
Three failed assembly appointments, then charged to return the bed.
I purchased a bed from Wayfair because an assembly service was offered and bookable through its website. Without that service, I would not have bought the bed.
The Tasker failed to attend on three separate occasions, including after the appointment had been rescheduled. Before the third appointment, I told Wayfair that I would keep the order only if the assembly went ahead and that I would cancel if the Tasker failed to attend again.
After the third no-show, Wayfair acknowledged what had happened but told me to deal with TaskRabbit and then sought to charge me for collecting the bed.
This is not an ordinary change-of-mind return. The return has arisen because the assembly arrangement promoted through Wayfair repeatedly failed. It is extremely disappointing that the customer is expected to bear the cost and inconvenience caused by a service failure outside their control.
I am asking Wayfair to collect the bed without charge, issue a full refund and take responsibility for resolving the matter rather than passing the customer between companies.
16 July 2026
Unprompted review
Reply from Wayfair UK
We are sorry to hear this. This is certainly not the quality of service we aim to provide for our customers, and we apologise for any inconvenience caused.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK
Good price and good delivery times
4 July 2026
Reply from Wayfair UK
We're so pleased to hear that you found our pricing to be good and that you experienced efficient delivery times! Thank you for your positive feedback.
Wayfair UK
Easy to order
Easy to order. Quick delivery.
Paid for chair to be put together with task rabbit who were absolutely dreadful but we got Excellent customer service with Wayfair to sort it out.
3 July 2026
Reply from Wayfair UK
We're delighted to hear that ordering was easy and delivery was quick! We're also pleased that our customer service team was able to assist you with the assembly issue. Thank you for your feedback.
Wayfair UK
Good service bad partnership
The Product is excellent just as it is in the pictures and description matches it delivered on the time but I’ve an issue with the delivery company #Evri they don’t follow Instructions they left two large Boxes outside on the public busy road despite clear instructions on the door. Their negligence is unacceptable. Please next time now who you’re working with
12 July 2026
Reply from Wayfair UK
We're so glad to hear you're happy with the product itself! However, we are truly sorry to learn about the issues you experienced with the delivery service. We understand your frustration when instructions are not followed, and we will certainly pass your feedback on to the relevant team.
Wayfair UK
Beware faulty items wayfair would rather you injure yourself than accept a faulty item
Beware faulty items! Wayfair beach their own policy.
Faulty gazebo when being put up for first time collapsed injuring me. Issue with the legs on the gazebo. Contacted wayfair to return their only interest was a photo of it collapsing. Refused to accept that we didn’t take a photo at time as needed to make it safe and deal with injury and asked us to put it back up again to take a photo and risk another injury!! They are refusing to return without a photo. There policy does not state you must supply a photo.
At no point were we asked how severe the injury was or if we were ok ..just ‘we need a photo of the incident/issue! Having to put in dispute with credit card company as refuse to risk another injury just to get a photo!
16 July 2026
Unprompted review
Item said quick and easy to assemble…
Item said quick and easy to assemble and it sure was
7 July 2026
Reply from Wayfair UK
We're so pleased to hear that you found the item quick and easy to assemble, just as described! Thank you for sharing your positive experience with us.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that your goods arrived earlier than you expected! We appreciate your positive feedback.
Wayfair UK
Reply from Wayfair UK
We are very sorry to hear you had issues with the item received
We can see that you reported the this on our site and we are working to resolve the problem we will be in touch with an update via email.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting http://www.wayfair.co.uk/myaccount
Thanks,
Wayfair UK.
Reply from Wayfair UK
We are so glad to hear that our product met your expectations and matched its description perfectly. We truly appreciate your positive feedback!
Wayfair UK
Reply from Wayfair UK
We are so pleased to hear you had a positive experience with both our products and our service. Thank you for your feedback!
Wayfair UK
I believe you should stop use your…
I believe you should stop use your presence delivery company there are completely useless
14 July 2026
Reply from Wayfair UK
We appreciate you sharing your concerns about our delivery service. This is certainly not the quality of service we aim to provide for our customers, and we apologise for any inconvenience caused.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK
Wayfair UK
Reply from Wayfair UK
We're so glad to hear that placing your order was easy and that your delivery arrived quickly! We appreciate you sharing your positive experience with us.
Wayfair UK
Late Delivery
I’ve bought lots of things from Wayfair and delivery is always prompt.However this purchase sadly wasn’t.We bought a parasol for the garden as it has been very hot.We choose the one we did as it stated delivery was Friday 10th July.It did not arrive until Monday 13th July.We had purchased it for the weekend as having a family BBQ and needed more shade,alas we didn’t get more shade.Plus no communication to say it was delayed.
That said it hasn’t put me off Wayfair and will definitely order again,this was a one off!
13 July 2026
Reply from Wayfair UK
We appreciate you sharing your recent delivery experience with us. We understand how frustrating it must have been to not receive your parasol as expected for your family BBQ, especially with the hot weather. We sincerely regret the lack of communication regarding the delay. We are pleased to hear that this isolated incident hasn't deterred you from shopping with us again, and we value your continued loyalty. We are always working to improve our delivery services and communication.
Wayfair UK
Product quality is cheap
Product quality is cheap. Screws don't fit, parts don't align. It also came damaged, twice. Just go to IKEA, it's cheaper and better quality.
19 June 2026
Reply from Wayfair UK
We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK
Delivery service was very good
Delivery service was very good, kept telling me where they were up to and when I could expect them. And it was spot on. 2 very nice young men, cheerful and friendly delivered our shed. I can’t review shed as yet it hasn’t been erected so hopefully it’s ok. Box wasn’t damaged. Thankyou Wayfair. Mrs Joan Halcrow.
13 July 2026
Reply from Wayfair UK
We're so pleased to hear that our delivery service kept you well-informed and that our team was cheerful and friendly! We hope you'll be happy with your shed once it's erected. Thank you for your kind words!
Wayfair UK
Great quality products
Great quality products. I’m very happy with the table and chairs. It’s a 4 star review because we had half of a bed frame delivered and have to wait another week for the second part of the package. I’d rather have had to wait for the whole thing.
14 July 2026
Reply from Wayfair UK
We're delighted to hear you're happy with the quality of your table and chairs! We sincerely apologize for the inconvenience and frustration caused by the partial delivery of your bed frame. We understand your disappointment and appreciate your patience as you await the rest of your order.
Wayfair UK
My son put this together today 💙 did…
My son put this together today 💙 did explain to me that some of the mechanisms were bent hence why it had taken so long to put together
But I love ❤️ 😍 it will be a lovely extra for my garden
14 July 2026
Reply from Wayfair UK
We're so happy to hear you love your new garden addition! We appreciate you letting us know about the bent mechanisms, and we understand that this made assembly take longer. We're grateful for your patience and positive feedback.
Wayfair UK
I absolutely love my corner unit
I absolutely love my corner unit. It is very classy and expensive looking and such an amazing price.
Delivery was prompt and Wayfair kept me in the loop from start to finish.
10/10 from me as always.
4 July 2026
Reply from Wayfair UK
We're so pleased you absolutely love your corner unit and find it classy and expensive-looking, especially at such an amazing price! It's wonderful that delivery was prompt and that we kept you informed throughout.
Wayfair UK
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