Amazing support from Elizabeth at Wave Customer Support. My first paddleboard arrived defective, but she was incredibly kind, proactive, and quick to get everything sorted. The whole team was responsi... See more
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Review summary
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Previously our experience has t been great given that we have had 2 hot tubs that failed. We have now bought the agean spa and taken it abroad. Sadly the heater did not work so we contacted customer... See more
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Contacted Wavespa after the heater stopped working. Received a reply from Milly within 24 hours. She gave us a detailed instructions on how to reset the system, and if that did not solve the problem t... See more
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Absolute game changer, date night or wind down / up the kids the wave spa has been the best investment we've made! After about a year we had a heating a heating issue, Jade answered my emails almost i... See more
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Company details
About Wave Spas
Written by the company
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contact info
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, United Kingdom
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have recently had a problem with my…
I have recently had a problem with my order wave spa and reached out to Wave Spa customer service and I am very grateful for the help they have given me.
I would like to thank David who has went above and beyond the try and resolve this for me
Carol Scotland
27 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear our team was able to support you with your order issue.
It’s especially great to know David went above and beyond to help get things resolved for you—he’ll really appreciate your kind words.
We truly appreciate you taking the time to share your experience with us.
Adriatic Spa
I have had 2 hot tubs with Wave now, and iv always been really impressed with service and quality. Our most recent hot tub ( Adriatic) had an issue with Wave plaque, I contacted customer services and this was resolved immediately. Our kids absolutely love spending time in the hot tub and I highly recommend Wave. Thank you to Elizabeth for your help and advice and for resolving our minor issue.
27 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’ve had such a positive experience across both of your Wave hot tubs and that you continue to be impressed with the quality and service.
It’s great to know your recent issue with the Adriatic spa was resolved quickly, and that Elizabeth was able to provide helpful advice and support—she’ll really appreciate your kind words.
We’re especially glad to hear the whole family is enjoying the hot tub—that’s what it’s all about!
We truly appreciate your recommendation and taking the time to share your experience with us.
Elizabeth was great!
24 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear Elizabeth provided great support.
We’ll be sure to pass your kind words on to her.
We truly appreciate you taking the time to share your feedback with us.
Replacement air plug
I bought a hot tub 4 years ago and just lost my air plug. Wrote to Wave and they are sending a replacement out. FANTASTIC service. Thank you Wave and Sophie, superb service.
27 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear we were able to help get a replacement air plug sent out for you so quickly, especially after having your hot tub for a few years.
It’s great to know Sophie was able to provide such superb support—that’s exactly the level of service we aim for.
We truly appreciate you taking the time to share your experience with us.
Two spa’s sent and Two spa’s have holes
The first spa I ordered came promptly and I set it up and filled it….found it has a large whole. When I contacted them….they told me to patch it. That was frustrating because it is a brand new spa. Why am I supposed to be the one that is patching it? It should be brand new and not have any holes. So they sent me a new spa, but I had to take the heater out of the first one and reattach all of it to the second one which took about an hour and a half. I get it all together and the filter screws will not come off the old one they were stuck on, so I don’t have the filter screws so that I can attach the filter to the inside of the spa.
And after I got it filled up, there was water gushing from the bottom. There’s another hole in this one so I have now received two spas that have holes. This is insane. I got this because I wanted to help my back pain after an accident and this is just creating more pain and frustration.
25 April 2026
Unprompted review
Reply from Wave Spas
Hi Shannon,
I hope you are well,
I have just sent an email with a really quick fix, it looks from the video that when you have put the heater in, the filter inlet has not been tightened and it has caused it to leak out.
I look forward to your response
I bought an atlantic wave 4 person hot…
*UPDATED AND EDITED**I bought an atlantic wave 4 person hot tub in August 2025 and I haven't used it much as was stored away during autumn/winter. I've recently brought it back out and it now doesn't heat. I have emailed them 40 times now and although they do respond well they keep telling me to do all sorts of troubleshooting steps but by the time I get another response it's a different customer service agent and they ask me to do troubleshooting steps that I've already been asked to do previously which is delaying the help I need. My hot tub is still under warranty and I'm still awaiting something to be done instead of going around in circles constantly!
*UPDATE*
I have changed my review about wave spa to 5 stars because although there was a bumpy start, once I had David take over my case everything went so smoothly. My heater was delivered and sent back the following day! He is an asset to the company and honestly if you ever have any issues please request to speak to him. He replied to my emails continuously and very quickly.
So happy to have my spa up and running again.
Thank you.
25 April 2026
Unprompted review
Reply from Wave Spas
Hi Francesca,
Thank you for your review,
I am pleased everything is now resolved and you are enjoying your spa
Enjoy the rest of your weekend
Purchased a Pacific 3 inflatable hot…
Purchased a Pacific 3 inflatable hot tub arrived as expected unfortunately a pipe was split in transit so emailed support 1430 on Saturday afternoon with in a hour all sorted exchange heater unit ordered for me very happy with that, hot tub all looks good looking forward to using it
28 March 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear your Pacific 3 arrived as expected and that our team was able to step in quickly to resolve the issue with the damaged pipe.
It’s great to know everything was sorted within the hour and that a replacement heater unit was arranged so promptly—that’s exactly the level of service we aim for.
We’re glad everything is now looking good and hope you have an amazing time using your hot tub!
We truly appreciate you taking the time to share your experience with us.
Julie Connelly
I don’t want to go on with the issues i have had with my purchase but i will go on about the customer after sales team especially Sophie who has always sorted my problems, very courteous and understanding and always helping in resolving my issues. Having a great after sales team in a company is crucial for a business to thrive .So thank you Sophie for your support and rest of the team who stepped into. Great job your a credit to the company . Julie Connelly
25 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely review, Julie! We really appreciate you taking the time to share your experience.
We’re so pleased to hear that Sophie has been able to consistently support you and help resolve any issues with care and understanding. It means a lot to know our after-sales team has made a positive difference, and we completely agree—great support is essential.
We’ll be sure to pass your kind words on to Sophie and the wider team.
Thank you again for your patience and for recognising the effort from the team.
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the product and that delivery was quick.
We truly appreciate you taking the time to share your feedback with us.
Second to none Aftersales customer support
Elizabeth, from Wave support, went out of her way to resolve my issue, which related to the fact that I had ordered an older version of a kayak, instead of the latest version, by mistake. She responded to all my emails promptly and went the extra mile to ensure wrong item was returned and correct item received. This is the second kayak I've bought from Wave due to their excellent design, construction and value for money, and now I know, with customer service to match. My go to place for kayaks from now on!!! Thanks again.
Martin
23 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your incredible 5-star review! We’re really pleased to hear you’re enjoying your second Wave kayak and that you continue to value the design, build quality, and great value for money.
It’s especially great to know Elizabeth was able to go the extra mile to resolve the order mix-up and ensure everything was put right for you so smoothly. She’ll be really pleased to hear your kind words.
We truly appreciate your continued support and your trust in us as your go-to for kayaks.
Esther was great to work with
Esther was great to work with. She helped greatly with the order of a new controller for our hot tub. I would give customer service at 5 star.
24 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear Esther was able to help you with your hot tub controller order and make the process smooth and straightforward.
It’s great to know you were so happy with the level of customer service—that really means a lot to us.
We truly appreciate you taking the time to share your feedback with us.
Sophie did a great job of taking care…
Sophie did a great job of taking care of my unfortunate situation and sent me a new spa due to certain circumstances. Thanks to her and the other wave members, I am able to finally relax, and enjoy my backyard.
Thank you,
Paul H
22 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review, Paul! We’re really pleased to hear Sophie was able to support you through a difficult situation and arrange a replacement spa so you could get back to relaxing and enjoying your backyard.
It’s great to know the wider team were also able to help make things right for you—that’s exactly what we aim for.
We truly appreciate you taking the time to share your experience with us.
Very speedy response and effective…
Very speedy response and effective advice
23 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you received a very speedy response and found the advice effective.
We truly appreciate you taking the time to share your feedback with us.
I have the 6 person Atlantic and been…
I have the 6 person Atlantic and been having issues with it leaking. The team has been very helpful with getting this issue resolved. Thank you
23 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear our team has been able to support you in getting the issue with your Atlantic spa resolved.
We know how important it is to get everything running properly, so it’s great to know you’ve felt helped throughout the process.
We truly appreciate you taking the time to share your feedback with us.
I am so disappointed to be leaving this…
I am so disappointed to be leaving this review but these spas are the worst I have dealt with.
I bought one at Christmas and within one week it was broken, faulty heater issue and it was constantly losing water.
Contacted the company and was told I had to wait until February to have the heater replaced.
The spa was completely unusable, it was going above 40 degrees sometimes going to 43/44 and then it just completely locked out.
After a lot of talk I managed to get a replacement spa and this one lasted 2 weeks doing the exact same thing.
I requested a full refund, what a nightmare that was to get sorted! I had to send back the heater which meant I had to dispose of the rest of the spa myself! The heater was received right away but it took over 6 weeks to get our refund.
We’ve went to another company , which I am absolutely gutted about. I loved the style , size etc and the fact that the spa did retain heat much better than the one we’ve had to buy but I just couldn’t face another faulty spa with them.
1 March 2026
Unprompted review
Reply from Wave Spas
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your experience didn't live up to the standard we aim for — it's never nice to read a review like this and we truly appreciate you letting us know.
The vast majority of our customers enjoy years of trouble-free relaxation from their Wave spas, and whilst occasional faults can happen with any electrical product, we do understand how frustrating it is when one comes your way — especially twice in a row. We're sorry that the timing of your original heater replacement wasn't what you'd hoped for, and we always do our best to get parts out as quickly as supplier stock allows.
We're really pleased you were able to get both a full replacement and ultimately a refund, though we're sorry the refund took longer than it should have — that's something we've been working hard to speed up.
It's lovely to hear that you genuinely liked the style, size and heat retention of the spa — that feedback means a lot to us. We're sad to see you move to another brand, but we completely understand, and we wish you nothing but happy, relaxing soaks ahead.
If you ever fancy giving Wave another try in the future, we'd love the chance to show you the experience we're known for. Take care, and thank you again for your honesty.
Warm wishes,
The Wave Customer Service Team
Wave Spas - Customer Service
Wave Spas have been responsive and understanding in dealing with me.
I enjoy using their products and would recommend them. Thank you to Elizabeth in helping to deal with my requests.
10 February 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear you’ve had a positive experience with our team and that you’re enjoying using your Wave Spa products.
It’s great to know Elizabeth was able to help you with your requests and provide responsive, understanding support—she’ll really appreciate your kind words.
We truly appreciate you taking the time to share your recommendation with us.
Amazing Customer Service
I had some issues with my original order, so I contacted customer service. Elizabeth went above and beyond to help me sort everything out. I placed my order on the 22nd at around 15:30, and my paddleboard was delivered the very next morning at 09:30 — incredibly fast.
A massive thank you to Elizabeth for the support. You’ve been amazing.
I’ll leave a separate review about the paddleboard once I’ve had the chance to try it, but I’m confident I’ll love it. My partner already has a Waves paddleboard, and I absolutely love his, so I’m excited to try mine.
22 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your amazing 5-star review! We’re really pleased to hear Elizabeth was able to go above and beyond to help resolve your order issues and get everything sorted so quickly for you.
It’s fantastic to hear your paddleboard arrived the very next morning—that’s exactly the kind of speedy service we aim for. We’ll be sure to pass your kind words on to Elizabeth.
We’re also really glad to hear your excitement to get out on the water, especially after seeing how much you’ve enjoyed your partner’s board.
We truly appreciate you taking the time to share your experience with us.
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the product and that it was rapidly dispatched and received.
We truly appreciate you taking the time to share your feedback with us.
I had a technical question that was not…
I had a technical question that was not covered in the specifications. Esther responded to my query immediately!
21 April 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear Esther was able to respond to your technical question immediately and help you get the clarity you needed.
It’s great to know you had such a positive experience with our support team.
We truly appreciate you taking the time to share your feedback with us.
Order through curry’s still not got it…
Order through curry’s still not got it delivered said 3 to 5 day delivery no tracking information on day 7 still nothing and no idea if I am going to receive it
15 April 2026
Unprompted review
Reply from Wave Spas
Hi,
Thank you for your review, We have tried to contact you via email a few times to resolve this for you. We are yet to get a response.
Looking forward to an address update so we can send this
Any questions, please let me know
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