Amazing support from Elizabeth at Wave Customer Support. My first paddleboard arrived defective, but she was incredibly kind, proactive, and quick to get everything sorted. The whole team was responsi... See more
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Previously our experience has t been great given that we have had 2 hot tubs that failed. We have now bought the agean spa and taken it abroad. Sadly the heater did not work so we contacted customer... See more
Company replied
Contacted Wavespa after the heater stopped working. Received a reply from Milly within 24 hours. She gave us a detailed instructions on how to reset the system, and if that did not solve the problem t... See more
Company replied
Absolute game changer, date night or wind down / up the kids the wave spa has been the best investment we've made! After about a year we had a heating a heating issue, Jade answered my emails almost i... See more
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Company details
About Wave Spas
Written by the company
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contact info
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, United Kingdom
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Fast delivery. Great product
Ordered from Amazon and I had a query Sophie was very helpful and professional.
Item arrived very quickly. Can’t fault it.
27 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic review! We’re delighted to hear your order arrived quickly and that you’re so pleased with your purchase.
It’s also wonderful to know Sophie was able to help with your query in a professional and helpful manner. We’ll be sure to pass your kind feedback on to her.
We really appreciate your support and are thrilled to hear you can’t fault the experience.
Antria was wonderful!
28 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely review! We’re delighted to hear that Antria provided such wonderful service.
We’ll be sure to pass your kind words on to her — feedback like this means a lot to our team and is always greatly appreciated.
Thank you for taking the time to share your experience with us.
Elizabeth and Milly were both super…
Elizabeth and Milly were both super helpful and prompt with their replies.
Great customer service.
28 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your kind review! We’re delighted to hear that both Elizabeth and Milly were able to assist you and provide prompt, helpful support.
Delivering responsive and reliable customer service is something we take great pride in, so it’s wonderful to know you had such a positive experience with our team.
We’ll be sure to pass your lovely feedback on to both Elizabeth and Milly.
Much improved exepreince
I am giving them a 5 star review this time. I originally dealt with Wave back in 2024 and the experience was not great. However, I feel it is only fair to review them based on my experience now.
I recently had an issue with my remote no longer working, and Milly responded super quickly and was incredibly helpful, arranging a replacement within just a couple of emails.
A much better experience this time around, so well done to the team. This is exactly how customer service should be.
27 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for taking the time to update your review and share your recent experience with us.
We appreciate your honesty regarding your previous experience, and we're especially pleased to hear that your recent interaction with our team has been a much more positive one. It's fantastic to know Milly was able to respond quickly, provide helpful support, and arrange a replacement remote with minimal fuss.
Customer feedback is incredibly important to us, and it's rewarding to hear that the improvements we've made are making a difference. We'll be sure to pass your kind comments on to Milly and the wider team.
Thank you again for giving us another opportunity to assist you and for recognising the service you received this time around.
Sophie helped me resolve my heater…
Sophie helped me resolve my heater issue and provide useful installation pictures making it easy to get working again. Happy my spa is back in action just in time for a big hip surgery!
27 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your wonderful review! We’re delighted to hear Sophie was able to help resolve your heater issue and provide clear installation guidance to get your spa up and running again.
It’s great to know the pictures and support made the process straightforward, and we’re especially pleased that your spa is back in action when you need it most.
We’ll be sure to pass your kind words on to Sophie — she’ll be thrilled to hear her assistance made such a difference.
We wish you all the very best with your upcoming surgery and a smooth recovery.
Elizabeth was very helpful in solving…
Elizabeth was very helpful in solving the issue I have raised regarding the pump for my SUP
20 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your kind review! We’re really pleased to hear Elizabeth was able to help resolve the issue you experienced with your SUP pump.
Providing quick and helpful support is something we always strive for, so it’s great to know you had a positive experience with our customer service team.
We truly appreciate your feedback and your support.
Antria has been the best customer…
Antria has been the best customer support I have received for many years. Fast to respond to my emails, polite and nothing was too much trouble.
Would definitely recommend buying from this company knowing you have such superb customer support.
27 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your amazing review! We’re absolutely delighted to hear Antria provided some of the best customer support you’ve experienced in many years.
It’s fantastic to know she was responsive, polite, and always willing to help throughout your experience. Delivering this level of care and support is exactly what we strive for, so your feedback truly means a lot to us.
We really appreciate your recommendation and your kind words about both Antria and the wider Wave team.
The helpful staff at Wave have been…
The helpful staff at Wave have been fantastic in resolving the issue with the leaky valve on my hot tub. I would especially like to mention one staff member in particular – Elizabeth.
She went above and beyond in providing support, responding very promptly to emails and putting me completely at ease. My daughter was quite upset when our hot tub sprang a leak, but Elizabeth’s understanding, reassurance, and willingness to go the extra mile made a real difference.
Her professionalism is second to none, and I truly appreciate the care she took in handling my situation. I would like to sincerely thank her for her outstanding service.
27 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for taking the time to leave such a thoughtful review. We’re very sorry to hear about the issue with the leaky valve on your hot tub, but we’re delighted to know Elizabeth was able to provide the support and reassurance you needed throughout the process.
It’s especially touching to hear how much her understanding and prompt communication meant to both you and your daughter during what must have been a stressful situation. Going above and beyond for our customers is exactly the level of care we aim to provide, and your kind words about Elizabeth’s professionalism will mean so much to her.
We truly appreciate your feedback and your recognition of the support provided by the wider Wave team as well.
Thank you Elizabeth for your help
Thank you Elizabeth for your help! Love the paddle board amazing quality.
26 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely review! We’re thrilled to hear you’re loving your paddle board and that you’re impressed with the quality.
It’s also great to know Elizabeth was able to help — we’ll be sure to pass your kind words on to her.
We hope you enjoy lots of amazing adventures out on the water!
delivered promptly
delivered promptly
just put the the spa together easy enough
Great service from Elizabeth who helped on the queries I had.
very impressed
12 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic review! We’re really pleased to hear your spa was delivered promptly and that the setup process was straightforward for you.
It’s wonderful to know Elizabeth was able to assist with your queries and provide the support you needed along the way.
We truly appreciate your kind feedback and are delighted to hear you’ve been so impressed with both the product and service.
Wve Spa customer services
Esther from Customer Service was very understanding and helpful when I discovered a leak in the spa. She arranged a replacement straight away and kept me informed at all times, best customer service I have seen in a long while,
21 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your wonderful review! We’re very sorry to hear you discovered a leak in your spa, but we’re delighted to know Esther was able to support you quickly and make the replacement process smooth and straightforward.
It’s great to hear she kept you informed throughout and provided such understanding and helpful service. Your kind comments about the level of customer care really mean a lot to us, and we’ll be sure to pass your feedback on to Esther.
Thank you again for taking the time to share your experience with us.
Spa heater issue
I contacted customer services today and after 12 emails back n forth hopefully theywill get my heater repaired. Fingers crossed. I mentioned the amount of emails because the responses are fast and very understanding to try and help with my issue. Milly came across very caring and genuinely concerned that my spa wasnt working.
Great company to deal with lets hope i get it back swiftly to enjoy this fabulous weather were all having.
25 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for taking the time to leave such a thoughtful review! We’re sorry to hear you’ve experienced an issue with your spa heater, but we’re really pleased to know Milly was able to support you throughout the process.
It’s great to hear that despite the number of emails exchanged, the communication was quick, understanding, and focused on getting the issue resolved for you as soon as possible. We’ll be sure to pass your kind comments on to Milly — she’ll really appreciate hearing that her care and support made a difference.
We’re keeping our fingers crossed too that your heater repair is completed swiftly so you and your family can get back to enjoying the spa during this lovely weather!
Thank you again for your patience and support.
Excellent customer experience with…
Excellent customer experience with Elizabeth. I recently purchased a Tourer 3.0 SUP, which I’m delighted with. I took it down to the river on the hot May bank holiday and unfortunately I lost the paddle board fin in the water. I contacted customer support and Elizabeth agreed to send a replacement fin as a goodwill gesture. First class customer experience.
25 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic review! We’re delighted to hear you’re loving your new Tourer 3.0 SUP and that you had such a positive experience with our customer support team.
We’re sorry to hear about the lost fin on your first trip out, especially on such a lovely bank holiday, but it’s wonderful to know Elizabeth was able to help quickly and arrange a replacement as a goodwill gesture.
Your kind words about the customer experience really mean a lot to us, and we’ll be sure to pass your feedback on to Elizabeth.
We hope you enjoy many more amazing days out on the water with your SUP!
Elizabeth has been great
Elizabeth has been great. Very helpful great customer service 5 star thank you . X
25 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely 5-star review! We’re really pleased to hear Elizabeth has been so helpful and provided you with great customer service.
It’s wonderful to know you had such a positive experience, and we’ll be sure to pass your kind words on to Elizabeth — she’ll really appreciate it.
Thank you again for taking the time to share your feedback with us.
Elizabeth has gone above and beyond on separate trouble tickets, working though each one diligently and helping me get my airbnb jacuzzi working again.
Elizabeth has gone above and beyond
25 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Elizabeth has gone above and beyond while supporting you across multiple issues.
It’s great to know she’s been diligent, helpful, and persistent in working through each ticket to get your Airbnb jacuzzi back up and running. That level of care and dedication is exactly what we aim for.
We’ll be sure to pass your kind words on to Elizabeth — she’ll really appreciate the recognition.
After receiving the hot tub
After receiving the hot tub , I contacted customer service, Antria helped me with all my questions quickly and with a high level of customer service. She made any arrangements and dispatched my free gift immediately. The wavespa is good it heats up quickly and retains heat with the thermal covers. My kid also loves it
14 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your wonderful review! We’re really pleased to hear you’re enjoying your WaveSpa and that it’s heating quickly and retaining heat well with the thermal covers.
It’s fantastic to know Antria was able to answer all of your questions promptly and provide such a high level of customer service. We’re also glad she could arrange and dispatch your free gift quickly for you.
Hearing that your child loves the hot tub too makes this even more special — we hope it brings you lots of relaxing and fun moments together!
Kind regards,
The Wave Team
Failed to deliver next day delivery
Failed to deliver next day delivery. Have emailed to say you can keep it now and refund please
22 May 2026
Unprompted review
Reply from Wave Spas
Hi Stephen,
Thank you for your review,
I am pleased we managed to clear this up in regards to your order being a pre-order
It was a pleasure speaking to you this morning
Any questions, please let me know
Absolute game changer
Absolute game changer, date night or wind down / up the kids the wave spa has been the best investment we've made! After about a year we had a heating a heating issue, Jade answered my emails almost immediately, talked me thru fault finding and eventually organised a prompt repair to get me and the family back in the spa!! Thanks Jade and the Wave Spa team!
22 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your amazing review! We’re absolutely delighted to hear your WaveSpa has been such a great investment for both relaxing date nights and family time.
While we’re sorry to hear you experienced a heating issue, it’s fantastic to know Jade was able to respond quickly, guide you through the troubleshooting process, and arrange a prompt repair to get you and your family back enjoying the spa again.
Your kind words really mean a lot to both Jade and the wider team. Thank you again for your support and for taking the time to share your experience with us.
Kind regards,
The Wave Team
Awesome customer service
Ordered several products during their summer sale. Got good price for the products and they arrived NEXT DAY!!!! Soooo good!!
Had slight issue with one product and spoke to Milly from customer service. She was very friendly, professional and sorted the issue immediately.
Extremely happy with the service i have received.
20 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your brilliant 5-star review! We’re thrilled to hear you grabbed some great deals during our summer sale and that your order arrived the very next day — that’s exactly the kind of experience we love to provide.
It’s also fantastic to know Milly was able to quickly sort the issue you had and that you found her friendly and professional throughout. We’ll be sure to pass your lovely feedback on to her.
We really appreciate your support and are so pleased to hear you’re extremely happy with the service you received.
Kind regards,
The Wave Team
Thanks so much to Elizabeth and Henry…
Thanks so much to Elizabeth and Henry for their swift replies and useful answers - looking for solutions to a few post-delivery questions - very helpful.
22 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely review! We’re really pleased to hear Elizabeth and Henry were able to provide swift replies and helpful answers to your post-delivery questions.
Providing clear support and helping our customers find the best solutions is something we always strive for, so your kind feedback means a lot to us.
We truly appreciate you taking the time to share your experience.
Kind regards,
The Wave Team
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