Amazing support from Elizabeth at Wave Customer Support. My first paddleboard arrived defective, but she was incredibly kind, proactive, and quick to get everything sorted. The whole team was responsi... See more
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Previously our experience has t been great given that we have had 2 hot tubs that failed. We have now bought the agean spa and taken it abroad. Sadly the heater did not work so we contacted customer... See more
Company replied
Contacted Wavespa after the heater stopped working. Received a reply from Milly within 24 hours. She gave us a detailed instructions on how to reset the system, and if that did not solve the problem t... See more
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Absolute game changer, date night or wind down / up the kids the wave spa has been the best investment we've made! After about a year we had a heating a heating issue, Jade answered my emails almost i... See more
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Company details
About Wave Spas
Written by the company
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contact info
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, United Kingdom
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Excellent customer service….
Unfortunately I had a problem recently with my Wave Spa, I got onto customer service and Elizabeth from the team came back to me same day, she has been excellent arranging a replacement part and the repair and pick up of another part, I can’t praise Elizabeth enough excellent customer service!
3 June 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your wonderful review! We’re sorry to hear you experienced an issue with your Wave Spa, but we’re delighted to know that Elizabeth was able to assist you so promptly.
It’s fantastic to hear that she kept everything moving smoothly, from arranging the replacement part to coordinating the repair and collection. Providing efficient, reliable support during situations like these is exactly what we aim for.
Your kind words about Elizabeth mean a great deal, and we’ll be sure to pass your feedback on to her. She’ll be thrilled to know the difference her support made.
Thank you again for taking the time to share your experience with us.
Kind regards,
The Wave Team
Henry was literally the best reassuring…
Henry was literally the best reassuring communicator. He delivered the best customer service we have ever received from Wave spa. Our issue with the tub was resolved quickly and efficiently. Emails answered promptly. Having previously experienced very poor customer service from wave spa our faith has been renewed and we would recommend them, thanks to Henry!
1 June 2026
Unprompted review
Reply from Wave Spas
Thank you so much for taking the time to share your experience with us.
We’re absolutely delighted to hear that Henry provided such reassuring and attentive support throughout your enquiry. Resolving issues quickly, communicating clearly, and responding promptly are all things we strive for, so it’s wonderful to know Henry delivered such a positive experience.
We especially appreciate your comments about your previous experience with us. It means a great deal to hear that Henry was able to restore your confidence in Wave and demonstrate the level of customer service we aim to provide every day.
We’ll be sure to pass your fantastic feedback on to Henry — he’ll be thrilled to know the impact he had.
Thank you again for your recommendation and support.
Henry at wavespa is the greatest
Previously our experience has t been great given that we have had 2 hot tubs that failed. We have now bought the agean spa and taken it abroad. Sadly the heater did not work so we contacted customer service. Henry arranged for a replacement heater which was sent via the Netherlands. It arrived!!
Henry was amazing he kept us updated with tracking, queries and replies instantly- such a refreshing response he was such a great ambassador- thank you so much for your help
2 June 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your thoughtful review and for giving us the opportunity to support you again.
We’re sorry to hear that you experienced an issue with the heater on your Aegean Spa, especially after taking it abroad. However, we’re delighted to know that Henry was able to assist you throughout the process and arrange a replacement heater to get things back on track.
It’s fantastic to hear that his communication, regular updates, and prompt responses made such a positive difference. We know how important it is to stay informed when dealing with an issue, and Henry will be thrilled to hear that his support helped restore your confidence in Wave.
Thank you for your patience and for recognising Henry’s efforts. We’ll be sure to pass your wonderful feedback on to him.
I received the wrong item so contacted…
I received the wrong item so contacted customer services, their reply was quick and Elizabeth who replied couldn't have been anymore helpful! She arranged the wrong item to be collected and the correct item was received within a few days. Although the wrong item was sent the customer service was great.
2 June 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your kind review! We’re sorry to hear that the wrong item was initially sent, but we’re delighted to know Elizabeth was able to resolve the issue quickly and efficiently for you.
It’s great to hear that the collection of the incorrect item and delivery of the correct one were arranged smoothly, and that you felt supported throughout the process. We’ll be sure to pass your lovely feedback on to Elizabeth — she’ll really appreciate it.
Thank you for your understanding and for recognising the customer service you received.
I would also like to give Henry a…
I would also like to give Henry a positive review. He has been professional, helpful, and supportive throughout the process of arranging a hot tub replacement. His excellent communication and dedication have made a difficult situation much easier to manage, and I truly appreciate all of his efforts.Thanks Henry
2 June 2026
Unprompted review
Reply from Wave Spas
Thank you so much for taking the time to leave such a wonderful review for Henry.
We’re delighted to hear that he has been professional, helpful, and supportive throughout the hot tub replacement process. We understand that situations like this can be challenging, so it’s fantastic to know that Henry’s communication, dedication, and commitment to helping made the experience much easier for you.
We’ll be sure to pass your kind words on to him — feedback like this means a great deal to our team and is always greatly appreciated.
Thank you again for your support and for recognising Henry’s efforts.
Reply from Wave Spas
Thank you so much for your fantastic review! We’re delighted to hear that you’re pleased with the service, delivery, and your hot tub.
Providing a smooth experience from ordering through to delivery and setup is exactly what we aim for, so it’s wonderful to know we met your expectations.
We truly appreciate your support and hope you enjoy many relaxing hours in your spa.
Kind regards,
The Wave Team
Initial order arrived in two parts but wave rectified it
Only half the order arrived initially missing the insulating panels and it wasn’t made clear this would happen and the status of the order especially when the shop app said everything had been delivered. That said, the team responded very quickly and were able to send the missing parts as soon as possible and were able to help with any further requests made. Thank you Elizabeth for your support here.
1 June 2026
Unprompted review
Reply from Wave Spas
Hi,
Thank you for your review, I hope you are well
I am pleased to hear that the 2nd part of your order is arriving today and it was just because it didnt fit on the delivery van.
Enjoy your spa
Any questions, please let me know
This is my 4th purchase for my…
This is my 4th purchase for my daughter.My hot tub is still working with the old pump style despite having to have a new liner due to energetic grand children.I am a little jealous of the updates and smart thermol cover at a fab price.
18 May 2026
Reply from Wave Spas
Thank you so much for your wonderful review and for your continued support! We’re absolutely delighted to hear that this is your fourth purchase with Wave.
It’s fantastic to know your original hot tub is still going strong, even after some enthusiastic use from the grandchildren! We’re pleased that replacing the liner helped keep it in action and that it continues to provide plenty of enjoyment.
We had to smile at your comment about being a little jealous of the newer features! We’re always looking for ways to improve our products, and it’s great to hear that the latest updates and thermal cover have caught your eye.
Thank you again for your loyalty and trust in Wave over the years. It means a great deal to us.
Kind regards,
The Wave Team
I bought an awesome inflatable kayak…
I bought an awesome inflatable kayak from Wave last week. I needed help today and I got it within a few hours of emailing. Thanks Milly. Great product. Great service.
1 June 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic review! We’re delighted to hear you’re enjoying your new inflatable kayak and that you’re so pleased with both the product and the service you received.
It’s great to know Milly was able to help you quickly and provide the support you needed within just a few hours of getting in touch. We’ll be sure to pass your kind words on to her.
Thank you again for choosing Wave and for taking the time to share your experience.
Kind regards,
The Wave Team
I would like to thank Elizabeth for the…
I would like to thank Elizabeth for the prompt response to my concern regarding receiving a damaged pump with my order and for getting the replacement pump arranged and sent out promptly, which I have received today. Very helpful and great customer service.
30 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your kind review! We’re sorry to hear that your order arrived with a damaged pump, but we’re delighted to know Elizabeth was able to respond promptly and arrange a replacement for you without delay.
It’s great to hear that the new pump has now been received and that you were pleased with the support provided throughout the process. We’ll be sure to pass your lovely feedback on to Elizabeth.
Thank you again for taking the time to share your experience with us.
Kind regards,
The Wave Team
Customer service is second to none
First off, the product is absolutely fantastic (Wave Garda 6 Person), it's extremely well made, rock solid once built and it's very aesthetically pleasing.
Functionality is flawless using either the attached controller or the app via Bluetooth/WiFi (make sure you give the app permission to see nearby devices)
From cold fill to 40° took approx 9 hours overnight (mostly on the cheaper tariff) and this thing holds it's heat extremely well with the additional energy saver bundle, loses maybe 1-2°C in the day, so we just set it via timer to heat back up overnight.
Where they excel however is customer service. The original delivery of the tub was next day via DPD however I had some items missing (free filters/chemicals) so I contacted support via chat, who immediately apologised and offered to send these out asap. Unfortunately there was a mix up with my address this time around but the head of customer service was quick to get involved and contacted me to get this resolved promptly.
Great product with even better customer service. Very happy.
29 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re absolutely delighted to hear how pleased you are with your Wave Garda 6 Person Spa.
It’s fantastic to know you’ve been impressed by the build quality, performance, and ease of use, both through the control panel and the app. We love hearing how customers are getting the most from their spa, and it’s great to know the energy saver bundle is helping to retain heat so efficiently.
While we’re sorry there were a couple of issues with the delivery of your complimentary items, we’re pleased our team was able to step in quickly and get everything resolved for you. Providing prompt and effective support when things don’t go quite to plan is something we take great pride in.
Your comments about our customer service truly mean a lot to us. We believe a great product should always be backed by great support, so it’s wonderful to hear we delivered on both.
Thank you again for your support and for choosing Wave. We hope you enjoy many relaxing hours in your spa for years to come.
Good customer service with Sophie
Have contacted Sophie in customer services about a problem I had with spa ,and she has always responded to my emails very quickly, and helped and sorted my problem for me. Nothing is too much for her, she always says if I need anything more just ask.
1 June 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your lovely review! We’re delighted to hear that Sophie was able to help resolve the issue with your spa and provide such responsive support throughout.
It’s wonderful to know her quick communication, willingness to help, and commitment to finding a solution made such a positive impression. We pride ourselves on delivering customer service that goes the extra mile, and Sophie certainly embodies that.
We’ll be sure to pass your kind words on to her — she’ll be thrilled to hear them.
Thank you again for your support and for taking the time to share your experience.
Contacted Wavespa after the heater…
Contacted Wavespa after the heater stopped working. Received a reply from Milly within 24 hours. She gave us a detailed instructions on how to reset the system, and if that did not solve the problem to get back to her. We followed the instructions to the letter, and it worked 😃. Excellent customer service from Milly
30 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Milly was able to assist you quickly when your heater stopped working.
It’s great to know her troubleshooting guidance was clear and effective, and even better that following the reset instructions got everything working again without any further issues. We always aim to provide practical and responsive support, so it’s wonderful to hear that was your experience.
We’ll be sure to share your kind feedback with Milly — she’ll be thrilled to know she was able to help.
Thank you again for taking the time to leave a review.
Jade really helped me with a problem.
Jade really helped me with a problem.
31 May 2026
Unprompted review
Reply from Wave Spas
Thank you for your lovely review! We’re so pleased to hear Jade was able to help you with your problem and provide the support you needed.
Our team is always committed to finding solutions and making things as easy as possible for our customers, so it’s wonderful to know Jade made a positive difference.
We’ll be sure to pass your kind feedback on to her.
I needed some help with a cover to my…
I needed some help with a cover to my hot tub and Esther helped me out and got the situation solved. I much appreciate all her friendly and polite help in the matter.
Best regards,
Helen Mason
28 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your kind review! We’re delighted to hear Esther was able to help with your hot tub cover and get everything resolved for you.
It’s wonderful to know you found her friendly, polite, and helpful throughout the process. We’ll be sure to pass your lovely feedback on to Esther — she’ll really appreciate it.
Thank you again for taking the time to share your experience with us.
Extremely satisfied
We have recently purchased the Como 6 persons hot tub through a third party, unfortunately we only received 2 out of the 3 boxes, I have repeatedly contacted the company we purchased the hot tub through and could not get any answers regarding the missing box, we then contacted the team direct at Wave who were very accommodating and sorted the problem immediately thank you so much Team Wave 👋 (Dave) .
29 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your wonderful review, Dave!
We’re sorry to hear there was an issue with the delivery of your Como 6-person hot tub and that you had difficulty getting answers regarding the missing box. However, we’re delighted to hear that our team was able to step in and resolve the situation quickly for you.
Providing prompt and helpful support is something we take great pride in, so it’s fantastic to know the team was able to turn the experience around and get things sorted.
Thank you for your patience, your kind words, and for choosing Wave. We hope you enjoy your new hot tub for many years to come!
Great Support - Amazing product
Slight issues with delivery, but Wave support team (Elizabeth) were really friendly and helpful. Got it sorted straight away. Product is amazing, would highly recommend. Great value for money.
8 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic review! We’re delighted to hear that although there were some minor delivery issues, Elizabeth was able to step in and get everything resolved quickly for you.
It’s wonderful to know you found our support team friendly and helpful, and even better to hear that you’re loving the product. Hearing that you would highly recommend it and feel it offers great value for money means a lot to us.
Thank you again for your support and for taking the time to share your experience.
Had the integrated hot tub from Wave
Had the integrated hot tub from Wave, it developed heating issues after 6 months. 3 months of fault finding, sending it back twice, failed to resolve the issue. I’d had enough and asked for my money back, they agreed. Couriers picked the hot tub up the 1st of May. Despite numerous e-mails, no refund has materialised. The usual, “it’s with accounts, I’ll chase it”. I’m having to take steps to do a section 75 with my bank and go down the small claims court route.
29 May 2026
Unprompted review
Wave jaccuzzi
Absolute brilliant service got a jaccuzzi for about £400 and its lasted us had a little issue with it but it got sent off fixed sent stright back so friendly and am just about to up grade to the como highly recommend
29 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic review! We’re delighted to hear you’ve had such a positive experience with your spa and that it has served you well over the years.
While we’re sorry to hear you experienced a small issue, it’s great to know the repair process was smooth and that the spa was fixed and returned to you quickly. Providing friendly and efficient support is something we always strive for.
We’re especially excited to hear you’re now looking to upgrade to the Como — thank you for placing your trust in Wave again. Your recommendation means a great deal to us.
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