So far loving my Atom by the way. I had issues during purchase where advertised offer did not work and emailed Wattbike customer service about it. They paid attention. The issues were resolved and i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great exercise bike exceeds my expectations. I like the different workouts that are available for free through the app, there are plenty to choose from for all different levels. It connects well with... See more
Company replied
Lots of clear, practical information before ordering; easy ordering process; bike arrived in immaculate condition; clear assembly instructions and a well-designed app that works. I rest an iPad on the... See more
Company replied
Great company and great offers on their range of Wattbikes. I had been trying to get one for a while and had looked at the refurbished and new. Eventually got a great deal with £250 discount plu... See more
Company replied
Company details
- Indoor Cycling
- Bicycle Club
- Fitness Equipment Store
- Fitness Equipment Wholesaler
- Road Cycling
- Sporting Goods Store
About Wattbike
Written by the company
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contact info
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, United Kingdom
- info@wattbike.com
- wattbike.com
4.6
Excellent
3K reviews
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Exceptional, clear and genuinely helpful support
I contacted Wattbike with a fairly detailed question about cooling and airflow during prolonged and high-intensity indoor training.
Isabel was exceptional. She answered every question directly, explained Wattbike’s recommendations clearly, and importantly explained the reasoning and limitations rather than giving me a generic customer-service response.
The distinction she made between general room cooling and direct airflow over the rider was particularly helpful, as was the explanation around rider comfort, sweat management and protecting the bike itself.
Clear, thoughtful and genuinely useful support. It gave me confidence that I properly understood Wattbike’s position rather than having to make assumptions.
Isabel is an absolute credit to Wattbike.
21 August 2026
Unprompted review
Reply from Wattbike
Hi Juan,
Thank you so much for taking the time to leave such a detailed review.
We’re delighted to hear that Isabel was able to provide the clear and helpful support you were looking for. We know that understanding the reasoning behind our recommendations can be just as important as the recommendation itself, so it’s fantastic to hear that her explanation gave you confidence and helped you properly understand Wattbike’s position.
We’ll be sure to pass your lovely feedback on to Isabel — she’ll be absolutely thrilled to hear it. Thank you again for choosing Wattbike and for recognising her support!
Happy Cycling!
Team Wattbike
Repair and Service
Edward the technician was incredibly knowledgeable, understood the fault quickly and completed the repair quickly. Bike back in full working order in 45 mins including full service
21 August 2026
Unprompted review
Reply from Wattbike
Hi Brendan,
We're so glad to hear our technician provided such quick and knowledgeable service, getting your bike back in excellent working order. We appreciate your kind words.
Happy Cycling!
Team Wattbike
Great Team
Experienced, very helpful and knowledgeable team. A pleasure to deal with. Spare parts arrived fast.
23 July 2026
Reply from Wattbike
Hi Chris,
Thank you so much for the positive review, and words about our team.
Happy Cycling!
Team Wattbike
Excellent customer service from Edward
Excellent customer service from Edward. Thanks for getting us back up and running.
20 August 2026
Unprompted review
Reply from Wattbike
Hi Chris,
We're so glad we could get things back on track for you! We appreciate your kind words.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Basil,
We're happy to hear that our team was on time, friendly, and efficient. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Really enjoying the bike
Really enjoying the bike. A few teething issues caused by iPad tech gremlins now resolved. Bike is easy to use and if you like fitness data you will be very happy!
Almost looking forward to winter when it will really come into its own.
6 July 2026
Reply from Wattbike
Richard,
We're so happy to hear you're enjoying the bike, especially after resolving those initial tech issues! It's great that you find it easy to use and appreciate the fitness data. We hope it continues to exceed your expectations this winter.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Gabriel,
We are so happy to hear you love your bike and that this is your second one! We truly appreciate your continued support.
Happy Cycling!
Team Wattbike
Incredible bike
Incredible bike, had issues with charger and they replaced under warranty. Just purchased a fan too from them. Can’t fault them really.
7 August 2026
Reply from Wattbike
Hi Peter,
We're so happy to hear you're enjoying the bike and that we could resolve the charger issue quickly!
Happy Cycling!
Team Wattbike
Edward came to do my service
Edward came to do my service. He was efficient, professional and had a really kind demeanor. He has battery holders that I'd broken trying to replace the batteries.
Top guy.
19 August 2026
Unprompted review
Reply from Wattbike
Hi David,
We're so glad to hear that Edward provided such efficient and professional service. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Quick response & addressed issue
Quick response & addressed issue
Really impressed with this company. We ordered replacement aero bar pads & the adhesive was faulty! They immediately sent a replacement which is so far holding up fine.
Many thanks ☺️
17 July 2026
Reply from Wattbike
Hi Mrs Miller,
We're so glad we could quickly resolve the issue with your aero bar pads! It's wonderful to hear the replacement is working well for you. Thank you for your kind words.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Alan,
We're so glad to hear about your positive delivery experience and easy setup! Thank you for your review.
Happy Cycling!
Team Wattbike
Reply from Wattbike
Hi Georgie,
We are so happy to hear that our service met your expectations. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Excellent service from Edward
Highly recommended. Edward was fantastic. Highly knowledgable and very professional!
17 August 2026
Unprompted review
Reply from Wattbike
Hi G,
We're so glad you had such a positive experience with us. We appreciate your kind words and excellent feedback!
Happy Cycling!
Team Wattbike
Excellent service support
Leah has been lovely in the service section and after some initial problems, all the problems have been resolved. Really pleased with the outcome .
4 August 2026
Reply from Wattbike
Hi Satish,
We're so glad to hear that all issues have been resolved and that you're pleased with the outcome. Thank you for your kind words.
Happy Cycling!
Team Wattbike
Consistently good
This is my third machine after purchasing an original Wattbike and a gen 1 Atom, I have nothing bad to say about the machines or the company and I'm sure that my latest Atom will be just as good as the other two.
22 July 2026
Reply from Wattbike
Hi Richard,
We are so happy to hear about your continued positive experiences with our bikes, especially with your third purchase! We truly appreciate your loyalty and kind words.
Happy Cycling!
Team Wattbike
I returned my purchase for a refund and…
I returned my purchase for a refund and was given a 50% refund payment without any explanation.
Update - Charlotte contacted me today to explain this was an admin oversight and my refund was processed correctly. Thank you for your help to rectify this.
17 July 2026
Reply from Wattbike
Hi Ross,
We're really sorry that your refund was initially issued incorrectly.
This was an error caused by your order being placed from Jersey, where the initial postage cost was higher than our standard UK rate. We've now rectified this and issued the correct refund.
Thank you for bringing this to our attention and giving us the opportunity to put it right. We apologise again for the confusion and inconvenience caused.
Kind Regards,
Charlotte
WattBike ATOM Service
Had an issue with the power supply and reckoned my Atom needed a service after 5 years. Very quick response and Edward the engineer did a fantastic job both fixing the problem and servicing the bike which is like a new bike now. Great customer service thank you.
14 August 2026
Unprompted review
Reply from Wattbike
Hi Mark,
We're so happy to hear your bike is like new again after its service! We appreciate you highlighting the quick response and the excellent work our engineer provided. Thank you for your kind words and positive feedback.
Happy Cycling!
Team Wattbike
Excellent service carried out by Edward
Had a service carried out by Edward. He was friendly and professional. Let me know when he would come, arrived on time and did a great job on my WattBike Atom. There were a couple of tricky bits to fix and went above and beyond to get them sorted. Bike was like new afterwards. Many thanks.
14 August 2026
Unprompted review
Reply from Wattbike
Hi Alasdair,
We are so pleased to hear that our service exceeded your expectations! It's wonderful to know that our technician provided such a professional and friendly experience, going above and beyond to get your Wattbike Atom in excellent condition. We truly appreciate your kind words.
Happy Cycling!
Team Wattbike
Very helpful service from the wattbike…
Very helpful service from the wattbike team with my initial problem which they quickly advised the best solution. The organisation of collection and delivery was excellent. No hassle at all with any part of the experience.
16 July 2026
Reply from Wattbike
Hi Kelly,
We're so pleased to hear that our team was able to provide such helpful service and quickly advise on the best solution. It's wonderful to know that the collection and delivery were excellent and that your experience was hassle-free.
Happy Cycling!
Team Wattbike
Wattbike service
. Expensive, £200?
. Exceptionally long waiting time.
. Poor bar tape application.
. No temporary protection over my floor covering.
. Didn't tidy up on completion.
. Looked a rushed job.
Positives: fixed all the problems I reported.
9 July 2026
Reply from Wattbike
Hi Doug,
Thank you for taking the time to leave your feedback. I'm pleased to hear that the engineer was able to resolve all of the issues you reported, but I'm sorry that the overall service experience fell short of what we expect.
Our standard basic service is designed to take approximately 30 minutes, and I can see that the engineer was on site for around this length of time. However, I appreciate your comments regarding the bar tape, protection of your flooring and leaving the area tidy. These are all things we would expect our engineers to take care with, regardless of the length of the appointment.
In terms of the £200 service cost, I appreciate that this may seem expensive, but this reflects the overall cost of providing a trained engineer at your home, including their travel time, specialist training, parts and the service itself.
Thank you again for your feedback — we'll take your comments on board.
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