Watsons Property Group Limited Reviews 

849
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and always willing to take the extra time to answer any customer questions thoroughly. People also deeply appreciate the remarkably quick turnaround times, smooth booking processes, and clear, comprehensive property surveys provided by the wonderful team. However, some reviewers were not happy with the communication, noting painfully slow responses, unhelpful attitudes, and difficulties when trying to resolve unexpected issues. A few customers also experienced frustrating problems with inaccurate property valuations, billing errors, or missed structural details in their final official documents.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, prompt report... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick and efficient... See more

Staff

Customers had positive experiences with staff, describing them as helpful, knowledgeable, and professional... See more

User experience

People report positive experiences with user_experience, highlighting thorough, efficient, and detailed... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as extremely helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We commissioned a Level 3 survey and later a few follow up reports from Watsons and were extremely happy with all the results. All our reports were completed very quickly. They were clear, thorough, a... See more

Company replied

Rated 5 out of 5 stars

I would recommend Watsons. I spoke to Joseph who was really helpful in advising what level survey would be best for the property we were buying & he didnt just adv the most expensive one which... See more

Company replied

Rated 5 out of 5 stars

Found this company through the RICS site, we received an online quote and once we went ahead we were updated at each stage along the way. They were quick to sort a survey with the vendor and we go... See more

Company replied

Rated 5 out of 5 stars

We had Tess Thomas to do our survey. Tess confirmed the appointment the day before, Ms Thomas was on time and brought all relevant equipment for the visit. She explained the process clearly prior to... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Surveyor

Written by the company

If you’re considering purchasing a new property, at Watsons we always recommend commissioning your own independent home survey, which will provide you with a clear understanding of the property’s condition. By having a professional inspection completed, you’re essentially avoiding any additional costs, stress and hassle further down the line, as the survey can help you avoid surprise additional costs for repairs. We are experts in all aspects of property ownership and tenancy in both the residential and commercial markets. Offering you a wide range of surveys and a competitive valuation on your property. We are Chartered Surveyors (Residential & Commercial), Estate Agents (Sales & Lettings), and Property Management Agents. We also offer Building Services We work with a vast range of different clients from individuals through to large organisations to provide tailored property solutions. Established in 1890, we have developed a loyal client base which spans both the private and public sectors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

849 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(849)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Very slow service

Very slow service, tiny images of items around property. Had to call to get survey sent on 8th day on a 5-7 day service, avoid

20 April 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for your feedback Chris. If you wish to discuss this further please contact our customer service team directly.

Rated 5 out of 5 stars

Contact good throughout

Contact good throughout, issues identified clearly and communicated well in respect of additional questions

14 April 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Mark. Much appreciated.

Rated 5 out of 5 stars

Level 3 Survey - 5 star service

Excellent pre and post survey service. In addition, great customer service from Administration team.

Survey was carried out promptly and Watsons kept me informed on progress.

Prior to issue of report, Christine called me to give me a brief initial review which was very helpful and enabled me to reassure the vendor I would still be proceeding with purchase.

The Final report was thorough and backed up with photographs.

I would have no hesitation in recommending their services and would certainly use them again.

Thank you Watsons.

7 April 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your detailed comments, Ian. We really appreciate the feedback.

Rated 5 out of 5 stars

Very easy to sort out I left it all in…

Very easy to sort out I left it all in their hands and they sorted and booked it all very easily. Answered all my following questions and gave me advice on what to do next. Would recommend

14 April 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback. We appreciate you taking the time to post your comments!

Rated 5 out of 5 stars

Efficient

Very efficient and speedy, and a thorough survey. I was very satisfied

6 March 2026
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Reply from Watsons Property Group Limited

Thank you for your comments, Lucy! We really appreciate your feedback.

Rated 5 out of 5 stars

Good service… worth the money

Quick turnaround and even did the survey days earlier than the original date. Report was clear and informative. Amber was great and helpful by booking it in with the estate agent and answering any questions I had.

9 April 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Steven. Much appreciated.

Rated 5 out of 5 stars

A very thorough report on our level 2…

A very thorough report on our level 2 homebuyer survey with great communication throughout. Really pleased with the while experience. Would absolutely recommend to others

9 April 2026
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Reply from Watsons Property Group Limited

Thank you for your recommendation, Andy. Appreciate your feedback!

Rated 4 out of 5 stars

Survey

Quick presentation of the report following the survey. Only one small glitch - the report stated that the property has no garage. It has. That was not inspected. However, very detailed information on what was inspected. Shortlist of main points to be addressed. Concise instructions on what to do next.

15 April 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Anna. We appreciate you taking the time to post your comments.

Rated 5 out of 5 stars

Good service

When I phoned up to book a survey ,the person I spoke to was very helpful and kind , it’s so important to be able to discuss with the surveyor too ,about certain areas of the report and I was able to do this on the phone which I prefer.

14 April 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your comments. We really appreciate it.

Rated 5 out of 5 stars

Service

They've provided excellent details of the property that I am looking for.

7 April 2026
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Reply from Watsons Property Group Limited

Thank you for the 5 stars, Jun. Much appreciated.

Rated 5 out of 5 stars

Extremely pleased with the service I…

Extremely pleased with the service I received from Watsons. Once I ordered survey, they immediately advised me on dates they could do, only days from order. After booked they kept me informed, advised me on the day that they had attended property, rang me following day with brief update on property and that report would be with me following afternoon once done at office, however actually received earlier following morning. Easy to comprehend and advised to contact if any questions. Excellent service and would use again. Price also very good.

14 April 2026
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Reply from Watsons Property Group Limited

Great feedback, thank you for taking the time to post, Serena. Much appreciated.

Rated 5 out of 5 stars

Really good very informative quick…

Really good very informative quick response for any questions well worth the price found a number of issues that need addressing

13 April 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Colin. Much appreciated.

Rated 5 out of 5 stars

RICS Home Survey- Level 2

We had a level 2 survey carried out on the house we are purchasing. Harry was really helpful, talked us through the whole process and answered all of our questions. He made us feel much more confident about the whole process. The report came back quickly.

9 April 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your comments, Libby! We really appreciate your feedback.

Rated 5 out of 5 stars

Top notch!!

Quick, efficient service!!

31 March 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your comments, Jake. We really appreciate it.

Rated 5 out of 5 stars

Watsons provided an efficient service

Watsons provided an efficient service. All my questions were welcomed. The gentleman I spoke to was friendly, accommodating and professional; great customer service skills.

28 March 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Carole. We appreciate you taking the time to post your comments.

Rated 5 out of 5 stars

Very helpful on the phone

Very helpful on the phone. And the house check was very informative and back to me within days

24 March 2026
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Reply from Watsons Property Group Limited

Thank you for the 5 stars, Debbie. Much appreciated.

Rated 5 out of 5 stars

Great experience

Really happy with this company, brilliant service, really competitive quote. Didn’t hound me after I’d asked for a quotation! And speedy turn around of report. Would really recommend.

31 March 2026
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Reply from Watsons Property Group Limited

Great feedback, Katie. Thank you for taking the time to post your comments!

Rated 5 out of 5 stars

5 ⭐️⭐️⭐️⭐️⭐️

I’ve worked with Watsons and Tom, and their professionalism is second to none. Every query I sent was handled promptly and with great attention to detail. It’s rare to find a team so consistently responsive and effective. Highly recommend them for anyone needing reliable and professional service

31 March 2026
Unprompted review
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Reply from Watsons Property Group Limited

Great feedback, Paul. Thank you for taking the time to post your comments, and appreciate your recommendation!

Rated 5 out of 5 stars

Highly recommended!

We commissioned a Level 3 survey and later a few follow up reports from Watsons and were extremely happy with all the results. All our reports were completed very quickly. They were clear, thorough, and gave us all the information we needed. Our surveyor also took the trouble to to call us as soon as he’d completed the first report to talk through his findings. We were very impressed with every aspect of our dealings with Watsons and highly recommend them.

2 March 2026
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Reply from Watsons Property Group Limited

Great feedback, Adrian, Thank you for taking the time to post, and for your recommendation. Much appreciated.

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