Watson PM Reviews 76

Conveying team are terrible, sale for my flat has been delayed due to no response from Watson PM for enquiries from my solicitor currently it’s taken 8months going through.

Still early days for me with Watson PM, however help and communication is excellent, efficient and understanding. To date, I can’t fault, the property manager is most helpful and responds promptly to communications.

Kath is an asset to your company, i have properties across the north east and Kath has managed some of these over the course of her career. I am delighted to have Kath managing one of my properties again.
If you have property in Tyne & Wear you can’t go wrong with Watsons.

I had the pleasure of getting in touch with Aleena K from Watson SG, and she was absolutely fantastic! She managed to help me complete three important tasks in one go, saving me so much time and stress. Her professionalism, efficiency, and friendly approach made the whole process smooth and enjoyable. I truly appreciate her going above and beyond — a real asset to the company!

The front desk of any Company is most important as it projects an image of the Company and first impressions count.
The two ladies on the front desk at Watsons PM are fantastic as a former Receptionist myself I am very critical of Customer Service anywhere but Michelle and Georgia do not disappoint.
As a customer and Resident in one of the managed blocks I often need help and Georgia and Michelle always deliver either putting me through to the right person or recording my needs to pass onto the maintenance or the credit control departments for example.
Well done girls I feel people often overlook the Reception team and they shouldn’t as it is a very important part of any Company a first class service from you all a very satisfied customer.

Sue Aslett
22nd April 2026

Thank you to Melissa and her team for quickly and professionally dealing with works or issues that have been reported.If something was taking longer to be rectified I was always kept updated .Excellent customer service .

I have worked with Watson for around six years in my role as a director.

Throughout this time, they have consistently been approachable, accountable, and professional. They have genuinely transformed our building, demonstrating forward-thinking, particularly in securing funding for cladding work and addressing internal repairs effectively.

We’ve developed a strong working relationship. They are always available to meet with directors when needed to discuss ongoing and future projects, ensuring our priorities are clearly understood. Their proactive approach allows us to trust them with the management while still feeling fully involved in key decisions.

For me, working with a management company is about partnership. As directors, we bring the ideas, and Watson works collaboratively with us to deliver practical and effective solutions.

Service charge for this year up by nearly 50%, Watson unable or unwilling to provide proof of costs. The building is filthy and unsafe, there is a parcel theft issue, and homeless people sleeping in the bin rooms. The communal areas have not been cleaned in years, the exterior of the building is graffittied and dirty, the external windows have never been cleaned despite Watson insisting that window cleaning is part of the service charge, and there is rubbish piling up in communal areas. The CCTV in the car park is fake, and we only discovered this when several cars were broken in to and Watson was unable to provide CCTV footage as the cameras are 'a deterrent only'. The building feels increasingly unsafe to live in but Watson are uninterested in anything beyond squeezing more money out of the leaseholders.

Just reported an issue with the lighting in the lift in our apartment block and Sajjad Khan dealt with the issue very promptly even though he was out of office for a few days.

Whenever I contact Sajjad he always acts speedily to resolve any query. Watsons are lucky to have him!!

I have had regular contact with Megan Moore of Watsons concerning various issues that I have come up over the last 2-3 years since I moved here with my wife. I have always been extremely pleased with her excellent customer service and ability to deal with anything I bring to her attention. She is honest, trustworthy and is genuinely concerned and dedicated to her work.

I’ve had a few issues recently with accesible needs for my mum but Watsons have listened and acted upon all queries quickly and efficiently and, in the last few weeks in particular, have gone above and beyond to accommodate her needs

Ha ha decorators on a bank holiday really.......o look they didn't turn up another mistake by this rabble

Can you believe it
Bank holiday weekend proposal to work and disturb residents????
You just couldn’t make it up!!!!
Dear Sir/Madam,

RE: Chandlers Wharf – Repainting of Rear balconies

We write to inform you that the rear balconies of the building for both blocks are scheduled to be repainted on Monday, 6th April.
Please ensure that all personal items are removed from your balcony prior to this date to allow the work to be carried out efficiently.

We also kindly ask that you avoid using your balcony during the repainting works, as there may be wet paint and restricted access for a short period. Please be advised that these works are weather dependent, so should the weather not permit, this job will not be able to go ahead.

We appreciate your cooperation and understanding while these improvements are being completed. Should you have any questions or require further information, please do not hesitate to contact our office.


Yours faithfully,
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T: 0113 273 8788
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Correspondence & Registered Office Address: Glendevon House, 4 Hawthorn Park, Leeds, LS14 1PQ­
J H Watson Property Management Ltd

I’ve been living in Springwell Gardens for the past 2 years, and my experience with Watsons as the building management has been extremely poor.

The building has ongoing issues with parcel theft, repeated fire alarms, anti-social behaviour, and very poor cleanliness in communal areas. Bins regularly overflow, rubbish is left in shared spaces, and the overall condition of the building is not maintained to an acceptable standard.

Over the past 12 months alone, we have received numerous letters from Watsons about these exact issues — parcel theft, fire incidents, and general behaviour warnings. Despite this, nothing actually changes. The same problems continue month after month.

A major issue appears to be the number of short-term lets in the building (Airbnbs). The people causing disruption are often not long-term residents, yet the letters are only sent to tenants, making them largely ineffective.

Communication is also frustrating. Tenants are frequently passed back and forth between the letting agent and building management, with no one taking real ownership of resolving the problems.

Overall, the approach seems to be sending repeated letters rather than taking meaningful action. Based on my experience, I would not recommend living in a building managed by Watsons, particularly Springwell Gardens.

It’s also concerning to see multiple other reviews from leaseholders mentioning high or unclear charges, which raises questions about costs for buyers as well as renters.

THIEFS! Pleas stay away, this company is absolutely awful. If I could give 0 or minus stars I would. They have tripled our service charge without giving any reasons at all, majority of the money goes into the company so we are just paying everyone's salary. No issues are ever fixed as apparently there is no money in the back to fix them. I have been having an on going leak for over 4 months now, but they have stopped replying to my email. They also send you invoices late and then add a late payment fee on top of it without even giving you a chance to pay it. The invoices they are sending are never correct. There is no way of speaking with anyone as they don't use signature and none of the numbers or contact details they give you are correct as all the people have left.

Another great experience with WPM. Contact with Ian immediately provided solution to complex lease problem. Well done to Ian and his team providing immediate assistance. Very much appreciated.

Absolute shambles of a company to deal with and by force. If I’d of known what dealing with Watsons would be like, I would not of bought my property.

The issues and problems are endless with the latest being a late payment charge added to my account. I received a noticed on a Saturday via post but the notice itself was dated for the Monday before (6 day delay) only for the letter to give 6 days notice meaning the deadline was the day I received the letter. Upon emailing the following Monday requesting further information as well as to inform them of the lateness of receiving the letter and to clarify/waive the charge until responded to, it took them another 4 days to reply and went ahead and added the charge anayway.

This isn’t the first time funds have been demanded from owners without notice, only a few months ago every apartment was charged an additional circa £1300 on top of the normal £3k+ annual maintenance charge for a wake a watch service that went on for months longer than it needed to be because Watsons delayed installing a fire alarm as a result of serious fire which the building still hasn’t been repaired from (9 months ago) and resulted in a circa £120k charge being dumped on the residents.

Many residents have also complained about service and works procurements being selected with little to no input from residents meaning that the most cost effective pricing is never secured and contracts awarded to who Watson feel like.

The atmosphere within the building is tense with all residents having to pay a fortune for a substandard service with little to way to escape.

If I could give 0 stars I would. I would not buy another property if it had anything to do with Watson. Unhelpful and unprofessional. Takes upwards of two weeks to reply to a single email, which I, on many different occasions, have had to chase numerous times for. As a result billing is off, they then slap you with a charge.

Just perfect

From the West Hall Residents’ Association (WHRA) perspective, we have a regular working relationship with the landlord, who also acts as the managing agent.

As is common in leasehold arrangements, there are areas where residents and the managing agent do not always see eye to eye, including matters relating to service delivery and service charges. Communication is generally professional, and there is a willingness to consult and engage with issues raised by the WHRA. While the standard of service has been variable at times, concerns are always acknowledged and discussed. The WHRA has seen improvements over the last two years, particularly in the support received from management agent staff with whom the WHRA has daily/weekly contact. Residents who have had reason to engage directly with the legal department are less than positive about the standard of service received, incomplete documentation and what are seen as unrealistic charges/fees.

Overall, the relationship is functional and constructive, as both parties look to support the ongoing management of the building.

For and on behalf of the WHRA
20 December 2025