Wati Reviews 239

I integrated WATI with my Survey platform where I used it's Promotional Messages feature to send message to our subscribed users to inform for any new survey available for them. Not only this, I also sent automated Translational messages through WhatsApp using WATI which allowed me to cut my operational costs.

Till the time everything is fine, the setup was quite fast without any issue. The integration team helped me to setup my campaigns within a week of starting and it's been more than an year since I am using WATI for my business.

The only thing u would like them to improvise is there Android app speed and user Interface like the navigation part and statistics dashboard.

We've had a great experience using Wati for our WhatsApp campaigns. what we liked:
1.The platform makes it incredibly easy to create campaigns quickly
2. offers a wide range of features, including automation bots and shared inbox management.
3.The WooCommerce integration worked out well fine without any intervention from wati team. unlike some other partners we tried earlier.
4. The messaging limit automatically increased without us having to inform the team.

We primarily use Wati for broadcast messages and appreciate the detailed analytics it provides, which help us gauge the effectiveness of our campaigns. User management is straightforward, and the platform is entirely self-serve, eliminating any dependency on the Wati team.

We've reached out for support, particularly for troubleshooting a feature like abandoned cart workflows, and it worked out after 2 sessions.
Overall, Wati has been a reliable solution for our WhatsApp marketing needs

Prasad Pai
Ecom Manager

We’ve been using WATI for our coaching business, and it has been an absolute game-changer! From seamless WhatsApp automation to efficient team collaboration, WATI has made managing client communications effortless.

What We Love:

User-Friendly Interface: Easy to navigate and set up even for non-tech-savvy users.

Automation Features: The chatbot and message scheduling have saved us hours of manual work.

CRM Integration: Helps us keep track of our leads and client conversations in one place.

Support Team: Quick, responsive, and always willing to help.

WATI has enabled us to focus more on growing our business rather than managing communication bottlenecks. If you're looking for a reliable tool to elevate your WhatsApp business game, WATI is a must-try!

Chithra Sajith
Co-Founder
The Empowering Life Hub

support is always available and if I had a problem, they solve everything with me. thank you for your help.

I have been using Wati for my business for six months. It is easy to use, and message deliverability is also good. The show-ups in the masterclass are improved because of Wati. Reliable one.

Been using Wati over an year now, one of the best tools. Moreover ease of use and user friendly interface. Able to reach customer when need to send instant message on order status, it makes customer experience positive and helping agents to save time

WATI is a great software product i used this for bulk whatsapp marketing for my business and i also scheived good ROI on my bulk marketing campaigns, highly recommend this!

I have really enjoyed using Wati for our business. Customers are able to contact us and get a fast and efficient response. The bot is magnificent in gathering information as well as providing customers with the feedback which they have requested. Using Wati has made our lives so much more easier and we look forward to many years of this platform. Thank you to the Wati team for this amazing app.

We turned a blind eye to the questionable customer service, mainly because they met our requirements. However things took a turn when someone hacked our account. We are based in the UK and someone has been able to log in to our account and broadcast 5k messages (and counting in 24hs) to Indonesia for a promotion. So you can imagine our team inbox is completly filled with spam in a language we dont undertand and to a terriotory we have never operated in. Our WhatsApp business account has now been suspended due to violating thier terms of service. We have tried to contact WATI multiple times and they have stopped responding to our emails.

Using WATI has resulted in our WhatsApp business account being suspended as well as the credits we paid for being used by HACKER/SCAMMER, every day this hacker gets to use the money we invested into our WATI account, destroy our WhatsApp service,disrupt our business, and no one at WATI sees this as a matter of urgency

We use WATI team inbox to integrate Whatsapp functions to our CRM using the API.

WATI has been reliable, and easy to develop on with good documentation.

Its web portale and template creatign tools are user friendly.

I would recommend WATI to anyone looking to Automate Whatsapp via their own platform or the team inbox one.

Ease of doing WhatsApp campaigns and targeting the right audience during peak seasons.

3 Years of Using WATI, Loving the experience of it, Its Simple and solid, If there is downtime there can be a Warning added but otherwise its service is solid as a tech. Support has some gaps which I had addressed and they improved on it, so it really feels they are listening to us. They are focusing on giving more knowledge of their new values they provide such as knowbot and some new technicalities of Chatbots. Broadcasts are very reliable. Chat Support is Good.
Few some additions are required, Which are hopefully in pipeline. Almost perfect starter for a small scale company to keep track of customer on whatsapp.

Upon subscribing to the Pro Plan, they charged INR 5999 for the plan and at the same time manually tried to charge 155,989.30 INR on my card which luckily got declined!
How can they even do this? Super dodgy!

Wati was the best solution for our marketing needs and pains.
We were able to implement the Whatsapp channel in our marketing campaigns.
The implementation was very simple.

Very good piece of software. Highly recommended for business of all types.

I have used wati for my digital marketing to generate prospects and it was very easy to integrate with whatsapp.

The support is also very seamless starting from the onboarding process till the integration, the whole process worked out very much seamlessly.

All in all the experience is very much satisfactory till date and hope for the same in the near future.

We've been using WATI since last 2 years at GetSupp. After the initial onboarding and integration, we were able to quickly get started with our use cases such as - retention, QnA flows, cart flows and more.

We found WATI to be very flexible, and cover lot of use cases for a consumer commerce business. We also found it to be self serve and independent - thereby speeding the experimentation process
The APIs are comprehensive and reliable and come with good documentation
Wati also has Good FAQ/ use cases and resources section for any newbies to get started.

Overall we are happy with WATI and will definitely recommend it to budding/ growing consumer business across the world!

Wati.io is a complete suite to automate
marketing & sales, customer support and business services.

One of the best thing about WATI is that, till now this is the only platform came across my mind which is allowing us to upload a 15 MB video, where other platforms allow maximum 5mb video.

Another thing which i really like about WATI is that it has the google chrome plugin available which makes the job easy for us to send whatsapp in bulk from google sheet itself.