Watermans Reviews 

621
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the hair products, noting that they successfully reduce shedding, promote healthy new growth, and leave hair feeling significantly thicker and softer. Many people also appreciate the pleasant scents, lightweight formulas, and overall improvement in hair quality and shine after consistent use over time. Some reviewers were not happy with the results, mentioning that the items did not improve hair growth or strength despite long-term application. A few consumers also reported frustrating issues with dry, brittle hair, increased breakage, or an unpleasant sticky residue left behind by the formulas.

What people talk about most

Product

People report positive experiences with product, highlighting significant improvements in hair strength,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products help make hair thicker, softer, and... See more

User experience

Customers consistently note positive experiences with user experience, reporting that products leave hair and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Watermans shampoo and conditioner for approx 9 months now and I really see a big difference. Hardly any shedding and no longer having to remove huge clumps of hair from plug hole al... See more

Company replied

Rated 5 out of 5 stars

When I started using watermans products my hair was shorter and not in very good condition but now several months later my hair has really grown I have new regrowth which looks really good. I defin... See more

Company replied

Rated 5 out of 5 stars

I have been using Watermans for 3-4 years now and have been very happy. Significantly reduced shedding l, hair feels thicker and grows much faster. I recently decided to shake it up a bit and se... See more

Company replied

Rated 5 out of 5 stars

I've been using watermans hair oil for a while nowand overall I'm quite pleased with the results. The oil itself is lightweight and doesn't leave my hair feeling greasy, which is a big plus compare... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

The Original Hair Growth Experts – Trusted Since 2012 At Watermans, we’ve been helping people around the world achieve thicker, fuller, healthier hair for over a decade. Founded in 2012, our award-winning formulas have restored confidence in millions — from everyday customers to hair loss professionals. Proudly recognised with the prestigious Queen’s Award for Enterprise in International Trade, Watermans is honoured to be acknowledged by the UK Royal Family and Government — a true mark of trust, quality, and proven results. Join the global community that trusts Watermans to deliver visible hair growth and scalp health.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(621)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products

Great products. I just don’t use anything else. I also passed on the secret of Watermans to my friend and her hairdresser asked what products she was using as there was a vast improvement in her hair.

4 October 2024
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Reply from Watermans

We really appreciate your feedback and your very kind words; we are delighted our products have helped.

Rated 5 out of 5 stars

Helping me achieve healthy hair :)

Watermans products are helping to improve my thinning hair so it looks a lot healthier and not quite so fine. I especially like the hair oil from my last purchase smells amazing and you don't need to use much (as will all the products) to achieve a fabulous result. My hair is finer due to age and my circulatory issues

3 October 2024
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

I have severe thinning of my hair and…

I have severe thinning of my hair and all the products have been working as I can feel my growth coming back , I have been been using the products 3 months up to now

1 January 2025
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 2 out of 5 stars

Trying the grow me range

Trying the grow me range. Too early to see if a miracle will happen but smells nice and easy to use.

Customer service is not so good, product had leaked in box and despite following the process have not had any response after two weeks. If the product does work I won't be buying it direct.

4 December 2024
Unprompted review
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Reply from Watermans

Hi Freda. Thank you for your review. We are really sorry to hear that there has been a problem with your most recent delivery. Can you please email in to Watermans and then we can resolve this problem for you. I have requested further information from you as soon as I receive your order details I should be able to resolve this quickly for you.

Rated 5 out of 5 stars

Waterman shampoo

Good product, gentle on my hair. Will reorder soon. Thank you.

2 September 2024
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Reply from Watermans

Thank you so much for your review, It really means the world to us.

Rated 5 out of 5 stars

Have to say this is a great product

Have to say this is a great product. I've been using the shampoo for nearly 3 months and have definitely seen a difference to my hair.,its much thicker now and I'm losing less hair Infact I seem to have more hair on my receding hairline. So pleased with this product and I highly recommend it.

3 December 2024
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Shampoo and conditioner.

So easy to reorder, very quick delivery .
Lovely packaging.

2 September 2024
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Reply from Watermans

Thank you so much for your review, It really means the world to us.

Rated 4 out of 5 stars

Nice products

Nice products - bought the shampoo and conditioner. Have been using for 3 months or so and although my hair feels thicker on the day I wash it, the next day it doesn’t. Not keen on the shampoo fragrance. Will continue to use.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Best shampoo

By far the best shampoo I have ever tried even after one use makes my hair soft silky and most importantly thicker I can also see some hair growth at the front of my forehead :) will keep purchasing.

14 September 2024
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you are enjoying using our products.

Rated 5 out of 5 stars

Amazing products.

I have been using the Grow Me trio/combination since July, along with occasional use of the Waterman’s purple shampoo and conditioner. I can honestly say that my hair has never been in better condition. Even my hairdresser has noticed it. I used to have fine hair but lots of it, perimenopause put paid to that, with me losing hair and it looking much thinner. Since using Waterman’s grow me trio, I have seen new growth and less damaged ends. I will not be using any other hair products in the future. The subscription service is fantastic and saves you a little bit of money too. The smell is gorgeous and the fact that my hair is finally healthy again, makes me feel so much better. Cannot fault this company or their products. ⭐️⭐️⭐️⭐️⭐️

18 November 2024
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Amazing products!

Amazing products!! Can see an actual difference with my hair growth.
100% recommend - just love these items so much!

11 November 2024
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Great service

Great service arrived promptly and as always amazing products . Definitely makes a difference to the amount of hair shedding. Top tip you must allow the products the proper time on your scalp to work their magic.

5 August 2024
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Reply from Watermans

We really appreciate your feedback, we are delighted our products have helped. The tip is correct you really need to give the product the time to soak for 3-4 minutes per wash.

Rated 5 out of 5 stars

Absolutely love the shampoo and…

Absolutely love the shampoo and conditioner. Felt the difference with the first wash, several months on my hair is stronger and healthier…..even my hairdresser has commented! Best hair product I’ve used for many years and no turning back

30 October 2024
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

I am happy with my hair go well and…

I am happy with my hair go well and good feel hair also good look after well my hair … no damage … I love it thank you very much also will ordering every three months keep carry on 👍🏼😊

22 July 2024
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Reply from Watermans

Thank you so much for your review. We really appreciate it.

Rated 2 out of 5 stars

No results after 6 months of correct use

Used the shampoo/conditioner and the extra serum since around May and no results at all. Will finish off the bottles as expensive but unlikely to re purchase.
To note yes I have been washing my hair and leaving the shampoo on for at least 5 mins before rinsing.

22 July 2024
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Reply from Watermans

Thank you for your honest review. Our products feed your scalp and follicles, depending on your particular problem it needs to fix the problem and then you have to allow time for growth. In some customers this can happen within 3+ months other customers need to use the products long term 6-12 months before they can see a notable difference. Did you take any photos as sometimes it can be difficult to notice changes. Please email into Watermans if you have any questions.

Rated 5 out of 5 stars

I LOVE this Grow me shampoo and…

I LOVE this Grow me shampoo and conditioner. It makes my hair so soft and healthy. My hair was falling out quite a lot due to the menopause. But now after only a couple of months. My hair loss has reduced by more than half. Yes it's a bit of a pain having to leave the shampoo on for 3-4mins, then the same for the conditioner. But when you see the results, it's so worth it.

29 September 2024
Unprompted review
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Reply from Watermans

We really appreciate your feedback, we are delighted our products have helped.

Rated 5 out of 5 stars

Absolutely amazing products

Absolutely amazing products. Devastated to find out that I had severe hair loss due to stress. Used the shampoo, Conditioner and serum every other day and I now have lots of hair growing back as well as lots more hair growing all over my scalp.

5 October 2024
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Bought the shampoo first

Bought the shampoo first , loved it . Bought shampoo and conditioner for my daughter , she said it’s made her hair thicker . So then bought conditioner to use myself as well .
Using both has definitely improved how my hair looks . Would definitely recommend .

4 October 2024
Unprompted review
Watermans logo

Reply from Watermans

Thank you so much for taking the time to comment, we are really happy to hear our products are helping.

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