Watermans Reviews 

621
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the hair products, noting that they successfully reduce shedding, promote healthy new growth, and leave hair feeling significantly thicker and softer. Many people also appreciate the pleasant scents, lightweight formulas, and overall improvement in hair quality and shine after consistent use over time. Some reviewers were not happy with the results, mentioning that the items did not improve hair growth or strength despite long-term application. A few consumers also reported frustrating issues with dry, brittle hair, increased breakage, or an unpleasant sticky residue left behind by the formulas.

What people talk about most

Product

People report positive experiences with product, highlighting significant improvements in hair strength,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products help make hair thicker, softer, and... See more

User experience

Customers consistently note positive experiences with user experience, reporting that products leave hair and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Watermans shampoo and conditioner for approx 9 months now and I really see a big difference. Hardly any shedding and no longer having to remove huge clumps of hair from plug hole al... See more

Company replied

Rated 5 out of 5 stars

When I started using watermans products my hair was shorter and not in very good condition but now several months later my hair has really grown I have new regrowth which looks really good. I defin... See more

Company replied

Rated 5 out of 5 stars

I have been using Watermans for 3-4 years now and have been very happy. Significantly reduced shedding l, hair feels thicker and grows much faster. I recently decided to shake it up a bit and se... See more

Company replied

Rated 5 out of 5 stars

I've been using watermans hair oil for a while nowand overall I'm quite pleased with the results. The oil itself is lightweight and doesn't leave my hair feeling greasy, which is a big plus compare... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

The Original Hair Growth Experts – Trusted Since 2012 At Watermans, we’ve been helping people around the world achieve thicker, fuller, healthier hair for over a decade. Founded in 2012, our award-winning formulas have restored confidence in millions — from everyday customers to hair loss professionals. Proudly recognised with the prestigious Queen’s Award for Enterprise in International Trade, Watermans is honoured to be acknowledged by the UK Royal Family and Government — a true mark of trust, quality, and proven results. Join the global community that trusts Watermans to deliver visible hair growth and scalp health.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

621 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(621)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Watermans products…

I have been using Watermans products for 5 years and wouldn't use anything else. Make sure you really massage the shampoo and conditioner for a minute. Don't expect your hair to grow overnight, but over time it will strengthen and thicken. Best thing is you don't have to use much so the bottles laast a long time.

13 March 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Been using the shampoo now for around 4…

Been using the shampoo now for around 4 weeks and can definitely see my hair getting thicker. Down the middle of my head was really starting to thin but now it’s getting thicker, hopefully works for the thinking at the back of my head

1 February 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you are enjoying using our products.

Rated 5 out of 5 stars

This actually works

This actually works! I was very sceptical but third bottle in and I can see lots of new growth and my hair is definitely looking thicker

2 December 2024
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

My hair feels great

My hair feels great and I think it’s growing.
It has also stopped getting so greasy so quickly

2 December 2024
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Reply from Watermans

Thank you so much for your review, It really means the world to us.

Rated 2 out of 5 stars

Accelerated hair loss or just an initial symptom?

I started using the Shampoo and now I feel my hair is falling faster than before, I recently moved to Germany from South America and here is where I first started having problems with hair loss. So I bought the grow me shampoo 2 weeks ago and I’m feeling an accelerated hair loss… should I keep using it or is better to stop it ? 🫠

1 March 2025
Unprompted review
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Reply from Watermans

When you first start using Watermans Shampoo you may notice hair fall. Don't worry this should settle down after a few washes.
Hair has a 3 stage growth cycle, anagen, catagen, and telagen. When your hair hits the telagen cycle it will start to shed as a new hair grows in the follicle. When you start using our shampoo it releases all of the hairs that are in the telagen stage. So it’s not additional hair loss that you need to worry about. You were going to lose this naturally over the next few weeks anyway. It just releases all in one go, but don’t worry it is perfectly natural, It's a bit like weeding the garden.
To gain the best results you would need to follow the directions on the back of the bottle for 3+ months. Hope this helps.

Rated 5 out of 5 stars

Brilliant results

Nine months ago I was taking lots of hair from my shower plug sieve as my hair was falling out. My hairbrush was the same. I could no longer put my hair up as the sides of my head showed my bare scalp. It was horribly worrying and very depressing. I purchased Growme shampoo, conditioner and serum. I have persevered with these products since that time. This is in no way an easy "fix" but if you, like me, are suffering from the problem I had I urge you to try these products. My hair is now much healthier, stronger and fuller and my hair is back to being up in a knot or comb. I cannot recommend Growee me enough. I was in tears and thought I was going to have to look at wearing a wig but no more. You do have to use the products regularly as recommended but the results are worth the time and the cost.

28 February 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 1 out of 5 stars

Awful delivery service, waited for two weeks but never received the parcel

My parcel was meant to be delivered on 27th January, more than two weeks ago, but the courier never showed up here (nor at my landlord’s shop downstairs which is my secondary delivery option, and they are open all day). This has now impacted two of my weekends in a row and I am very disapppinted - and Royal Mail just said they want to send the parcel back to the seller. I deliberately arranged re delivery on a Saturday, cancelled all my plans and stayed home all day - but they still didn’t show up. No communications from Watermans in the meantime.

I have been using their products for years, but unfortunately the delivery service is terrible. Probably not directly their fault, but anyone who wants to do e-commerce seriously should stay away from Royal Mail who have such a dreadful reputation - or they will inevitably lose loyal customers like me. Please get a reliable courier service.

15 February 2025
Unprompted review
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Reply from Watermans

Thank you very much for the review you have placed.
I have requested further information from you and hopefully we should be able to resolve this problem very quickly.

Rated 5 out of 5 stars

Ruth

I have been using watermans shampoo and conditioner now for 12 months. I lost the majority of my hair due to a trauma after surgery. It is devastating when you had really healthy long hair, but after using this product my hair has started to grow back thick and healthy. Would only use this shampoo and conditioner from now on.

13 February 2025
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave a review. We are really happy to hear our products are helping.

Rated 1 out of 5 stars

Affiliate Marketing link doesn't work

Affiliate Marketing link doesn't work. Despite numerus attempts from my wife to contact you, no one has bothered to return an email. But you are very persistent on feedback and marketing emails. Too much. Disappointing

4 November 2024
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Reply from Watermans

Hi Carl. Can you please ask your wife to email into Watermans and we can look into this for her. Thank you.

Rated 5 out of 5 stars

Super customer support

What I ordered and what I received were not the same. I e mailed them and the problem was sorted instantly. Well done Watermans for excellent customer service and lovely products. Thankyou

4 November 2024
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Reply from Watermans

Thank you so much for placing your kind review. So happy we could help.

Rated 1 out of 5 stars

Shampoo gave me an itchy scalp and tangled lank hair.

Watermans shampoo had a pleasant smell and seemed OK at first, but then it began to make my scalp feel sticky and itchy. I couldn't stop scratching my head. I also had difficulty combing my hair out after shampooing, as my hair seemed more dry and tangled than usual. My hair also looked lank soon after I had styled it. At £12 a bottle, it was the most expensive shampoo that I had ever bought, and I expected so much more from it. It was very disappointing, and I could not face finishing the bottle. Needless to say, I shall be reverting back to my regular shampoo.

1 February 2025
Unprompted review
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Reply from Watermans

Thank you for your review.
It sounds as though you may have been applying too much product per wash if your hair/scalp are feeling sticky. A 10p size blob should be sufficient.
If your scalp is feeling itchy, that is the product working and stimulating the blood flow to your scalp.
The product is designed to be used 4-5 times weekly, it takes times to adjust to using paraben and sulphate free products.
You would need to leave the product to soak for 3-4 minutes per wash and use continuously for 3+ Months to gain the optimum results. If you need any further help please email into Watermans.

Rated 5 out of 5 stars

Best magnetic lashes ever

I have tried thousands if not millions of magnetic lashes and can only say that these are the best magnetic lashes I have ever used. All 5 pairs come in slightly different designs and lengths, allowing you to have a choice in terms of what you would like to wear. All lashes look amazing - fluffy and full. I am totally blow away but the quality.

Watermans, thank you for making these! ❤️

29 January 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you like our products.

Rated 1 out of 5 stars

Disappointed

Starting using this shampoo and conditioner two weeks ago seemed good to start with but after a week noticed itchy and sore scalp .two days later patches of frontal hair snapped off.very disappointed brought this because of brilliant reviews.

15 January 2025
Unprompted review
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Reply from Watermans

Thank you so much for sharing your information.
I have emailed regarding the problems you are experiencing.

Rated 5 out of 5 stars

Very pleased.

I have been struggling with painful joints after a lot of cancer treatment and have been given lots of different painkillers to help but all of them made me gain weight so I stopped them. I tried other company's turmeric shots and things but they were all quite expensive.

I tried the Meno Support supplements from Watermans as a more natural alternative and realized after a few weeks I was walking up and down the stairs better. The ingredients aren't full of junk and I really feel the difference from taking these.
My Brain fog has lifted.
They work for me so I recommend them to see if they work for you.

16 January 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Cancer treatment hair loss

I am using watermans shampoo conditioner and serum due to having chemotherapy loosing my hair my hair stated regrowing this makes me confident on these products so happy to use them

16 January 2025
Unprompted review
Watermans logo

Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you are enjoying using our products.

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