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WaterHog Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, often noting their premium look and effective dirt-trapping capabilities. Many appreciate the ease of ordering and the quick, efficient delivery service, with items arriving well-packaged and as described. The mats are frequently highlighted for being stylish, non-slip, and easy to clean, enhancing home aesthetics and functionality. However, some customers also noted issues with delivery services, experiencing delays, lost orders, or rescheduled deliveries from couriers. Additionally, a few people mentioned discrepancies in product color, finding the received item to be different from what was ordered or expected.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as well-made, sturdy, and... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent and amazing... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Customers had positive experiences with order, often praising the frictionless process from ordering to... See more

Service

Consumers find service to be positive, with many reviewers highlighting quick service, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previously had the bristly heavy type of mats with rubber backing which had perished making a right mess these appear to be far better quality and a lot easier to clean. Very happy with our purchase &... See more

Rated 5 out of 5 stars

My sister recommended this company as we’d just done a large extension & put in bifold doors. I ordered 3 mats in total - 2 extra large ones for inside & outside the kitchen and a smaller one for... See more

Company replied

Rated 5 out of 5 stars

Great quality I brought a runner for patio door & doormat .. they stay put as nonslip .. seem hardy but only had them over a week & had no wet weather so will see.. had bad experience with delivery bu... See more

Company replied

Rated 5 out of 5 stars

After writing a previous 1 star review, I thought I needed to come back and share an update. The company had contacted me via email, but the reply had gone into Junk email (not their fault) They'd als... See more

Company replied


Company details

  1. Home Goods Store
  2. Flooring Store
  3. Garden Furniture Shop
  4. General Store
  5. Home Improvement Store

Written by the company

WaterHog® – Durable Doormats for Real Life We’re not here to sell you a doormat. We’re here to ruin your expectations of what a doormat should be.

Our promise to you...

Written by the company

Doormats Built to Be Disrespected
At WaterHog®, we design doormats for real life — the kind with muddy boots, wet dogs, and stormy days. Our mats are made from recycled materials, built to trap dirt and moisture, and easy to wash clean. No gimmicks, no fluff — just serious performance and durability that looks good doing the job.

Free Delivery on Orders Over €75

How many entrances does your home have?

Front door, back door, boot room — you might need more than one. Good news: when your order hits €75, delivery’s on us. So go ahead, kit out every entryway with the mat it deserves.

Contact info

Washable Mats. Real Life Ready.

Tough on dirt. Easy to wash. Built for real homes.

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(248)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A welcome entrance

Well made, good looking and fast shipping

5 May 2026
WaterHog logo

Reply from WaterHog

We’re delighted to hear you’re happy with your purchase and the speedy delivery- thank you for sharing your feedback!

Kind regards,
The WaterHog Team

Rated 5 out of 5 stars

Great product

Great product, delivered swiftly, Really great quality.

30 April 2026
WaterHog logo

Reply from WaterHog

Lovely to hear your feedback — thanks for choosing WaterHog!

Kind regards,
The WaterHog Team

Rated 5 out of 5 stars

Really good quality

Really good quality. Would definitely recommend.

4 May 2026
WaterHog logo

Reply from WaterHog

Thank you for your review - it's great to hear that you are enjoying the mat and the quality of it!

Kind regards,
The WaterHog Team

Rated 1 out of 5 stars

Terrible website, hard to select items and place an order

I’m sure the mats would be good if one could just manage to place an order! Dreadful website makes it hard to select the right products and then impossible to edit the shopping cart. Added to which every time I try to see my basket it just offers me a dog bowl mat, seems there’s no way to see how to get past that. Given up.

9 May 2026
Unprompted review
WaterHog logo

Reply from WaterHog

Thank you for your feedback, and I’m really sorry for the frustrating experience you had with the website.

That’s definitely not how we want ordering with us to feel, and it sounds like something wasn’t working properly with the basket process. We really appreciate you taking the time to explain what happened, as it helps us improve things on our side.

We’ve also reached out to ask for a little more information, which would be hugely appreciated, so we can properly investigate what went wrong.

If you’re still willing to give us another chance, please contact us at mats@waterhog.eu, and we can help you place the order and get everything sorted. We’d really love the opportunity to make things right and give you a much better experience.

Apologies again for the inconvenience caused.

Kind regards,
The WaterHog Team

Rated 5 out of 5 stars

Love my mat it traps bits off footwear…

Love my mat it traps bits off footwear and doesn’t seem to stain or mark it seems very well made I have only had it down a few weeks

29 April 2026
WaterHog logo

Reply from WaterHog

We're loving your feedback - thank you for sharing!

Kind regards,
The WaterHog Team

Rated 5 out of 5 stars

Delivered very quickly

Delivered very quickly, great quality and fit.

1 May 2026
WaterHog logo

Reply from WaterHog

Thank you for your kind words - we're very proud of our product and appreciate the feedback!

Kind regards,
The WaterHog Team

Rated 5 out of 5 stars

Great Product

Fast reliable delivery.

1 May 2026
WaterHog logo

Reply from WaterHog

It's great to hear that the delivery was fast and reliable - thank you for sharing!

Kind regards,
The WaterHog Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality ! So impressed

27 April 2026
WaterHog logo

Reply from WaterHog

Lovely to hear your feedback — thanks for choosing WaterHog!

Kind regards,
The WaterHog Team

Rated 5 out of 5 stars

Good quality product

Good quality product, very fast delivery

24 April 2026
WaterHog logo

Reply from WaterHog

It's great to hear that you are happy with your purchase with us - thank you for your review!

Kind regards,
The WaterHog Team

Rated 4 out of 5 stars

Attractive and durable mats

These are not cheap mats but that’s the point- they are functional but smart looking and if they last as promised the larger size especially really helps keep interiors clean. Impossible to comment yet on longevity, but I like the fact they are designed to live outside in all weathers.

20 April 2026
WaterHog logo

Reply from WaterHog

Thank you so much for your thoughtful review — we really appreciate you taking the time to share this.

It’s great to hear you like the balance of durability and design — that’s exactly what our mats are made for. Built to handle the elements and whatever gets thrown at them #DoYourWorst, while still looking smart at your doorstep.

Kind regards,
The WaterHog Team

Rated 5 out of 5 stars

Great mat

Great mat. My third purchase.

20 April 2026
WaterHog logo

Reply from WaterHog

It really means a lot that you’ve come back for a third purchase — we’re so pleased to hear you’re happy with your mats!

Thank you for your support and for sharing your feedback!

Kind regards,
The WaterHog Team

Rated 1 out of 5 stars

Probably a good product

Probably a good product, but as with some other reviewers they suffer from appalling courier services, in our case DHL. DHL claimed to an attempted delivery when we were sitting in a room next to the front door, also covered by two CCTV cameras. Guess what? No attempt. Interestingly this was half an hour before the scheduled time, at just before five o’clock knocking off time. Try to reschedule? Website won’t permit. And don’t even think about trying to phone DHL as they charge you, yes you, 7p per minute for the privilege. Someone we know was held on a call for over an hour for similar problems recently and got stung for £72. So we won’t be calling! We have to wait a further three days before another alleged attempted delivery. Very annoying, and not a good advert for the company.

24 April 2026
Unprompted review
WaterHog logo

Reply from WaterHog

Thank you for your feedback- we’re really sorry to hear about your experience, especially given you were at home and no delivery attempt was made. We completely understand how frustrating that must be.

We’ve contacted you via email and are already in touch with DHL to investigate what happened. We’ll work with them to find a solution and get your order to you as soon as possible.

Thank you for your patience while we sort this out.

Kind regards,
The WaterHog Team

Rated 5 out of 5 stars

Fast delivery and superb mats we have 3…

Fast delivery and superb mats we have 3 now I’ll only be buying waterhog mats from now on

13 April 2026
WaterHog logo

Reply from WaterHog

We're so happy to hear this — thank you for sharing!

It means a lot that you’ve chosen to come back for more — we really appreciate your continued support.

Kind regards,
The WaterHog Team

Rated 1 out of 5 stars

re-scheduled delivery

As the order was pending, you were very good at keeping me updated with the progress. Last week I got a message from You via UPS that my order was on its way and would arrive on Friday 17th April. On the day of the delivery, Half an hour before the deadline, I get another message from you via UPS about a re-scheduled delivery, not later that day, not the next day, but 4 days later ! and weirdly enough, no more contact or update from you ! Please explain.
Regards, Frederic Evard

16 April 2026
WaterHog logo

Reply from WaterHog

Thank you for getting in touch. We are sorry to hear that your order has been delayed. We have checked with UPS and your order is expected to be delivered tomorrow. We've sent you an email with further details and we will monitor your order closely. We sincerely apologize for the delay and we hope we can make this right! Thank you.

Kind regards
The WaterHog Team

Rated 5 out of 5 stars

It’s just brilliant

It’s just brilliant. Exact size for my hall, great quality and is as described. Love it and will definitely get more waterhog mats ❤️

13 April 2026
WaterHog logo

Reply from WaterHog

Thank you so much for your lovely review — we’re delighted to hear you love your mat!

We’ll look forward to welcoming you back for more WaterHog mats.

We really appreciate your support!

Kind regards,
The WaterHog Team

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