I pre-ordered the Titanium Yachtmaster in 2023 by mid 2024 I was getting the run around from Watch Rapport. No return phone calls, no email. I asked for a refund via the support page of their website.... See more
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If I could give this a zero, I definitely would! I ordered two celebration Rolex watches, and they never arrived. They took my money, and now they need to make it right! It's incredibly frustrating th... See more
Terrible company . No customer service . Very deceitful with claims that they can Pre-order Rolexes and Patek from manufacturers when in truth they were outsourcing from third party suppliers . Th... See more
Was following a watch on Chrono24 for a long time and wanted to check comparable prices online. Came across Watch Rapport and listing for a lower price but the same exact pictures - right down to the... See more
Company details
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Contact info
297 Kingsbury Grade Suite 100, 89449, Lake Tahoe (Stateline), United States
- (800) 571-7765
- help@watchrapport.com
- watchrapport.com
1.4
Bad
178 reviews
Hasn’t replied to negative reviews
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Purchase experience from international seller
I purchased a watch from a seller in Spain through Watch Rapport about 3 months ago. The deal was good, but the transaction was a bit turbulent. I waited about 6 weeks to receive the watch after I was told the watch was in stock and ready to be shipped immediately. With several emails going back and fourth and uncertain or exact shipping dates, I was getting very nervous. The watch finally arrived as described and everything worked out. I purchased my second watch about 10 days ago, and the transaction went through very smoothly. I think the customer service is excellent, however I think they need be more clear on the “availability” or “in stock claims. Or, provide more accurate delivery dates.
8 August 2020
Unprompted review
Successful first transaction
It's my first time making a large purchase online, I was nervous to buy a watch without seeing it first, especially for $20K. However, thanks to David one of the support agents, he put my mind at ease. My transaction was successful and will definitely be making a second purchase soon!
6 August 2020
Unprompted review
Great service 👌🏼
25 July 2020
Unprompted review
In stock? Ya right
Most of the watches “In stock” on their site are posted on other websites where they are marked sold. Almost every watch I saw for the brand I was looking at was easily found doing a reverse image search and finding the original website that sold the watch was sold months if not years ago, while it’s listed “in stock” on Watchrappaport site. It very easy to tell as the pictures and descriptions on WR site is the exact same as the original seller/external site. If you like giving some random site your money to hold onto to just give it back to you weeks later with no watch, this is the site to use
3 July 2020
Unprompted review
WatCh Rapport are Scammers
What can you say when WatCh Rapport over promises and fails to deliver...not good and I will not be back...
6/25/2020-3:24pst...response to reply
I tried to be short and succinct, now I feel it’s better if I go into detail so others don’t fall into the same trap I did..
I purchased a Rolex timepiece at an agreed upon price and sent my payment in full...the timepiece was advertised as “in stock” and “unworn”...worst case scenario, I was to receive this piece in early June,2020...
And here comes the run around...the piece wasn’t unworn, the piece wasn’t the correct year, 2020 (after being told this,I agreed to an earlier unworn,model)...they had to get this timepiece from another vendor...I read it was in stock, so not sure why I didn’t get that timepiece, but I was patient throughout all these excuses...finally, today comes and I get an email and text that my order is cancelled and I will receive a refund....but wait, they still have this timepiece on their site, just jacked up the price...so wth...they have zero credibility and have had my money, interest free, for 6 weeks...but they did offer me a 5% discount on my next purchase...gtfoh...I’m not trusting these bozos with 10k+ again...lol...good luck all...
25 June 2020
Unprompted review
Reply from Watch Rapport
Hi Jason, we apologize for the frustrating experience. Your feedback is important to us. We cannot ship you a watch that does not pass our authenticity and service check. As you know, we have limited control over sellers and the fulfillment process. There has been an overwhelming amount of concern with watches on the market these days. Unfortunately, there will be many more incidents like this, but this is the nature of our industry, and we are taking very strong precautionary measures to protect our customers. We canceled your order because we did not want to keep you waiting any longer. We really tried our best. Again, we sincerely apologize for any negative experience. We will do our best to provide better service in the future.
Fraud? Maybe. Lack of accountability? Definitely.
Placed order for watch listed as "in stock" on website. Paid in full via wire transfer. No update from seller in almost three weeks. Fraud?
UPDATE: Watch Rapport responded by saying I was in violation of their terms by submitting this review (?). Considering this review was solicited by TrustPilot on behalf of Watch Rapport, perhaps Watch Rapport should not solicit reviews from users if they are afraid of negative reviews.
I will update this review again if or when this issue with my order is resolved.
UPDATE 2: Watch Rapport refunded my money. Apparently they allow vendors to falsely list items as in stock with little to no oversight.
24 June 2020
Unprompted review
Reply from Watch Rapport
Hi Philip, per our terms and conditions we have limited control on the shipping, delivery, and communication with the sellers on the platform. We were very clear about approximate delivery dates being 3-6 weeks. You are in violation of our terms by posting a negative review against Watch Rapport. You always have an option to cancel and request a refund. Due to the privacy of your account, we will contact you directly to discuss additional details about your order.
I have ordered watch on Watchrapport…
I have ordered a watch on Watchrapport and selected "payment by card". After that, I received an email that payment by card is not available at the moment. But why you still have this option on the website?
I asked 2 times about other payment options on the website but they ignored me.
Conclusion: do not buy watches from them. They're some kind of scammers, and I don't think they have watches that are on the website.
All positive reviews were written just a couple days before - think about it.
9 June 2020
Unprompted review
Reply from Watch Rapport
We appreciate your feedback. We have every and all rights to refuse service on any capacity. We did not fully process the transaction. There was no exchange of funds. Our primary goal is to protect the financial aspect of the transaction. If we feel we cannot do that for any reason, we have every right to handle the transaction in accordance to our terms, policies, and conditions. We were very clear about our payment methods and recent changes. We replied to all your emails immediately. We sincerely apologize that you are frustrated with our payment terms. However, due to the high level of attempted fraudulent activity, we had to disable credit and debit card payments temporarily at this time. Please respect our policy. Please revert back to your email for further details. We apologize for any inconvenience.
Smooth easy transaction
9 June 2020
Unprompted review
Poor communication after order placed.
Good communication before placing the order. Poor communication after payment. One email saying it was received and that "order is in progress. No feedback whatsoever as to when I can expect the watch. Right now I'm hoping my 5 thousand dollars weren't stolen.
5 June 2020
Unprompted review
Reply from Watch Rapport
Hello Gustavo. Our order process, terms, and polices are very clear. We contacted you within the normal communication time frame and periodic standard system protocol . Your order has not yet been fulfilled by the seller. Please do check your email at your earliest convenience as we addressed your concerns immediately. Thank you kindly.
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