Watch Home Reviews 

133
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Fraud Alert! I ordered two watches at the end of October. I finally got a tracking number that didn't work with the link they provided. I sent a bunch of emails requesting assistance but never hear... See more

Company replied

Rated 5 out of 5 stars

I ordered the watch of my choice at a fantastic discounted price and received it within 2 days of placing order. I was consistently in touch with customer service through WhatsApp and the advisor... See more

Rated 1 out of 5 stars

Placed order on 9th August. By 13th August we still didn't have despatch confirmation so I emailed and sent WhatsApp message. No reply to either until 15th August when I git notified that bracele... See more

Rated 1 out of 5 stars

Ordered a boss watch and waiting for my parcel for the last 2 days and the tracking number they gave me shows the royal mail hasn't received the parcel. The contact no dosen't work call is not going t... See more

Company details

  1. Watch Store
  2. Fashion Accessories Store

Written by the company

Watch Home which is depending on a holding company operating in the watch industry since 1977, aims to bring consumers and quality products together. Watch Home is a retailer of luxury watches with various supply networks and points of sale in many different countries all around the world. Watch Home offers it's valuable experiences gained in e-commerce and watch industry to the customers through the world-famous brands to create a product and marketing concept in line with the dynamics of the age.


Contact info

2.8

Average

TrustScore 3 out of 5

133 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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2.8

All reviews

(133)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

They canceled my order without notify…

They canceled my order without notify me before, and now it's more than 15 days without refund my money!

24 July 2021
Watch Home logo

Reply from Watch Home

Hello,

We are sorry that the cancellation of order was due to a reason with the trade platform. We have sent you an email upon cancellation.

According to our record taken from Shopify payment database, you have been fully paid by Jul 28, 2021.

We hope to serve you in a better conditions. Thank you for selecting our company and appreciate if you can think update your review.

Kind regards.

Rated 1 out of 5 stars

Terrible service, scammed me, no refund as of yet.

I had ordered a Marc Jacobs watch in dark green and they sent me the black one. I had to chase them down to explain the situation which they failed to. I returned the item the day after and all of a sudden I am blocked on all platforms and have had no response from the team. It has been a week and I don’t have my money back or a watch. I feel scammed.

20 July 2021
Unprompted review
Watch Home logo

Reply from Watch Home

Hello,

Thank you for your feedback, and we are sorry for the inconvenience with the wrong coloured product sent. According to our Apple Pay records, you have been fully refunded by 28/07/2021.

Our company is a registered company in the Companies House, and our operation centre is based in the United Kingdom. You can find the details on watchhome.com. We served thousands of happy customers till today. We also have a dedicated team to solve any problems occurring with our services or products.

We would appreciate it if you could update your review.

Best regards.

Rated 1 out of 5 stars

Order cancelled by the company

I've ordered yesterday the Armani watch Ar60006 for my husband's birthday and I've paid £71.53. Today they sent refund without explanation. I've checked again the watch on their website and they raised the price. Now it's £249.00. Not professional and certainly I don't recommend them. Stick to honest and reliable businesses.

They've sent me another email stating that I asked for the refund! I'll go forward because of this lies! I can't stand when someone isn't honest! "Order #1794 was canceled at your request and your payment has been refunded ." who asked for refund?! Show me when and where I've asked this! It was supposed to be a present and you've ruined everything!
If you've mistaken the price that's totally your fault and your issue. Don't gave me headache for nothing!
I'll make sure that everyone knows to stay away from watchhome.com

22 June 2021
Unprompted review
Watch Home logo

Reply from Watch Home

Hello,

We apologise to you. A mistake with a data entry on our side caused trouble for you and resulted in the refund. Therefore, we would like to offer you a special discount for your next order.

We also suggest doing a quick Google search for the average market price of the watch mentioned above.
Best regards.

Rated 1 out of 5 stars

Pins dont come put watch

I bought this watch for £190 and found it seconds later after purchase for £150 but thats not the issue. The issue is when i took it to timsons watch repairs they cant get the pins out and said they would probably damage it to get them out as they are stuck. Im sure this shouldnt happen. The watch is useless as it doesnt fit.

22 May 2021
Watch Home logo

Reply from Watch Home

Dear Customer,

For a limited time, almost every shop offer discounts. We are sorry that you missed the deal. Please kindly remind us before purchasing again from us, and you will have a special discount.

We are really sorry what you experienced with the pin of your loved watch. We may suggest to handle the watch always by a professional who experienced in the brand.

Rated 1 out of 5 stars

Don't buy from this company watch they…

Don't buy from this company watch they sold me was fake and when I sent them an email to send the item back and get a full refund they ignored me if I had a choice for no star's I would of chosen that!

28 April 2021
Watch Home logo

Reply from Watch Home

Dear Customer,

We apologise that your purchase experience did not meet your quality expectations. You had a return and refund option for a certain period but preferred to keep the watch. According to our Paypal records, you did not ship the item and provided no tracking information with Paypal, which would make the transaction eligible for a refund. So, we respect any of your decision and hope you enjoy your watch. We would like to hear your feedback.
Kind regards.

Rated 5 out of 5 stars

Fossil Nate Watch JR1494

My watch arrived 3-4 working days post order.
Since I have had it, I have examined it closely.
Everything works perfectly.
I am extremely happy with my purchase; I love my new watch.
Great customer service from Watch Home.
Well done, and keep up the high standards!

14 April 2021
Watch Home logo

Reply from Watch Home

Hello, thank you so much for choosing Watch Home! 🙂

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Beautiful watch. Amazing price. No need to say anymore. Perfect

4 April 2021
Watch Home logo

Reply from Watch Home

Hello, thank you so much for choosing Watch Home! 🙂

Rated 5 out of 5 stars

From ordering the Michael Kors watch…

From ordering the Michael Kors watch until it arrived everything was all very efficient. I was kept updated with delivery details and have to say I have no complaints. The watch is a present for my sons 30th birthday and has arrived even earlier than I expected. Thank you to Watch Home.

30 March 2021
Watch Home logo

Reply from Watch Home

Hello, thank you so much for choosing Watch Home! 🙂

Rated 4 out of 5 stars

Ordering was easy

Ordering was easy, delivery was not as i paid 6.00 for express delivery but they couldnt do it, you did let me know and refunded my 6.00, however, i did panic that it was going to be delivered by the 19th march as it was a birthday present.

22 March 2021
Watch Home logo

Reply from Watch Home

Hello, first of all we are really sorry about the situation you are experiencing. We value our customers' opinions and would like to thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great Service

Beautiful watch as described , excellent free delivery

20 March 2021
Watch Home logo

Reply from Watch Home

Hello, thank you so much for choosing Watch Home! 🙂

Rated 5 out of 5 stars

Well pleased for once during lockdown

Well pleased for once during lockdown. Ordered 3 watches received 3 watches within a week. I’ve been buying all sorts online as no shops are open clothes, trainers etc not had one delivery that’s not been damaged, missing items or wrong sizes!! Watchhome is the First online order I’ve received over the last year that I can’t fault! Will definitely recommend and be using again for gifts 🎁 🙂

13 March 2021
Watch Home logo

Reply from Watch Home

Hello, thank you so much for choosing Watch Home! 🙂

Rated 1 out of 5 stars

Yes its been more than 3 weeks still i…

Yes its been more than 3 weeks still i havent reseved my watch

21 February 2021
Watch Home logo

Reply from Watch Home

Hello, first of all we are really sorry about the situation you are experiencing. Your order will be delivered to you in a short time.

UPDATE: Hello, according to our records, your loved watch delivered to you by DHL Express in 24th Feb 2021. We hope you enjoy your watch and appreciate any of your feedback. Best regards.

Rated 2 out of 5 stars

Quality control

Quick delivery. Watch well packaged. Watch arrived and the II numeral was clearly of poor quality. Should have been picked up by quality control before dispatch.
I have sent watch back and wait for replacement.
Good communication so far.....fingers crossed.

20 February 2021
Rated 4 out of 5 stars

I purchased two watches from Watchhome

I purchased two watches from Watchhome. One watch is perfect but the other did not suit the recipient. I contacted Watchhome and they sent me a returns label. I returned the watch on the 15/12/2020 and I received my refund on the 10/02/2021. The delay was most likely due to COVID and Brexit combined.
I would certainly recommend Watchhome for the quality of products and excellent service.

12 February 2021
Unprompted review
Watch Home logo

Reply from Watch Home

Hello, thank you so much for choosing Watch Home! 🙂

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