Fraud Alert! I ordered two watches at the end of October. I finally got a tracking number that didn't work with the link they provided. I sent a bunch of emails requesting assistance but never hear... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the watch of my choice at a fantastic discounted price and received it within 2 days of placing order. I was consistently in touch with customer service through WhatsApp and the advisor... See more
Placed order on 9th August. By 13th August we still didn't have despatch confirmation so I emailed and sent WhatsApp message. No reply to either until 15th August when I git notified that bracele... See more
Ordered a boss watch and waiting for my parcel for the last 2 days and the tracking number they gave me shows the royal mail hasn't received the parcel. The contact no dosen't work call is not going t... See more
Company details
Written by the company
Watch Home which is depending on a holding company operating in the watch industry since 1977, aims to bring consumers and quality products together. Watch Home is a retailer of luxury watches with various supply networks and points of sale in many different countries all around the world. Watch Home offers it's valuable experiences gained in e-commerce and watch industry to the customers through the world-famous brands to create a product and marketing concept in line with the dynamics of the age.
Contact info
72 Chase Side Suite 2 London / England,, N14 5PH, London, United Kingdom
- +44 7514 025463
- info@watchhome.com
- watchhome.com
2.8
Average
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got what I requested in time and in…
I got what I requested in time and in good shape.
Great service!
2 October 2023
Tissot watch
My Tissot watch was just what I was looking for. Great price well packaged and fast delivery . Will definitely buy again to add to my collection ⌚⌚⌚⌚⌚
18 September 2023
Haven’t had the watch a week and it’s…
Haven’t had the watch a week and it’s broke!! It’s a bolt missing
13 August 2023
Reply from Watch Home
Hello Dear Customer,
https://www.royalmail.com/track-your-item#/tracking-results/MZ109955966GB
In this link, you can see the proof of delivery. Your item was delivered on 22-08-2023. We've tried to reach you but we did not any reply from you. If you still have issues, kindly reach us. We can solve your issue immidietly.
Kind Regards.
I love the watch
I love the watch, fast delivery, would definitely order from here again.
22 August 2023
Outstanding
My purchase was absolutely spot on. Bought for my partner who loved it. Watch as appeared in the Image on the company's website. Quality including packaging is outstanding. Delivery, prompt and on time. Price is very competitive and generally an excellent service. Highly recommend it and will of course buy more items from their website without any worry. Thank you Watch Home.
9 August 2023
Quick delivery, great prices!
Very competitively priced timepieces a d very quick delivery, will definitely be using Watchhome again.
1 August 2023
Initially sent me the wrong watch but…
Initially sent me the wrong watch but remedied it quickly
3 July 2023
Reply from Watch Home
Hello Dear Customer,
If your issue resolved, kindly, can you change your review?
Kind Regards.
Fabulous watch great prices very pleased
2 July 2023
Lovely watch
Lovely watch, great price. I love the colour of the strap. Delivered within days of ordering. Would recommend.
6 June 2023
CASIO Watch
Ordered CASIO watch however the bands was of so poor quality which almost peeled my arm hairs. As per my experience the watch does not look original.
21 June 2023
Unprompted review
Reply from Watch Home
Hello Dear Customer,
The product is authentic and it comes with authentic box.Each watch has different designs. Cord shape and materials may vary. This type of strap may have bothered you. If you wish, we can exchange it with a leather strap model.
Avoid based on my experience!
Firstly, they couldn't fulfil my original order and the agreed replacement is almost certainly a fake. After initial good communication, they are no longer answering my messages. I will give them a chance to respond and will take further action if necessary.
I would avoid this company based on my experience.
11 May 2023
Excellent service brilliant quality and…
Excellent service brilliant quality and arrived quickly lovely watch
4 May 2023
Good value for the watch and prompt…
Good value for the watch and prompt delivery. Very pleased.
1 May 2023
Great service
Great service, watch arrived in good packaging and was exactly as described
Would order again from this company
7 April 2023
Product and pricing were excellent
Product and pricing were excellent. Delivery was delayed had to be chased though.
12 April 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.