Watch Home Reviews 

133
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Fraud Alert! I ordered two watches at the end of October. I finally got a tracking number that didn't work with the link they provided. I sent a bunch of emails requesting assistance but never hear... See more

Company replied

Rated 5 out of 5 stars

I ordered the watch of my choice at a fantastic discounted price and received it within 2 days of placing order. I was consistently in touch with customer service through WhatsApp and the advisor... See more

Rated 1 out of 5 stars

Placed order on 9th August. By 13th August we still didn't have despatch confirmation so I emailed and sent WhatsApp message. No reply to either until 15th August when I git notified that bracele... See more

Rated 1 out of 5 stars

Ordered a boss watch and waiting for my parcel for the last 2 days and the tracking number they gave me shows the royal mail hasn't received the parcel. The contact no dosen't work call is not going t... See more

Company details

  1. Watch Store
  2. Fashion Accessories Store

Written by the company

Watch Home which is depending on a holding company operating in the watch industry since 1977, aims to bring consumers and quality products together. Watch Home is a retailer of luxury watches with various supply networks and points of sale in many different countries all around the world. Watch Home offers it's valuable experiences gained in e-commerce and watch industry to the customers through the world-famous brands to create a product and marketing concept in line with the dynamics of the age.


Contact info

2.8

Average

TrustScore 3 out of 5

133 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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2.8

All reviews

(133)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

MY WATCH IS A FAKE!

MY WATCH IS A FAKE!! AVOID at all cost! I purchased a Versace watch from this company and proceeded to type the CLG code into the Versace verification website which told me it was a fake; I own a real and that comes up authentic but not the one I purchased from watchhome. I am devastated as I spent a lot of money

5 March 2024
Unprompted review
Rated 1 out of 5 stars

Poor communication and second hand item supplied in damaged box

Placed order on 9th August.
By 13th August we still didn't have despatch confirmation so I emailed and sent WhatsApp message.
No reply to either until 15th August when I git notified that bracelet was going to be delivered that day.
And when it arrived it was clearly someone else's return - the liner from the lid of the box was stuffed into the base.
Unfortunately this is a gift for our daughter in NZ and as it arrived late we had no choice but to send it.
Would never use again

15 August 2024
Rated 1 out of 5 stars

Packaged really poorly

Packaged really poorly, box was completely smashed in, lucky the watch was still in tact

On closer inspection, the watch is faulty. There is a hole on one of the links near the face only on one side. So half of the link is falling off. Still awaiting a reply to what the next steps are.

6 August 2024
Rated 1 out of 5 stars

Ordered a boss watch and waiting for my…

Ordered a boss watch and waiting for my parcel for the last 2 days and the tracking number they gave me shows the royal mail hasn't received the parcel. The contact no dosen't work call is not going through. Messaged on WhatsApp yesterday they said would recevied the courier tomorrow,however there is no update on delivery and no further communication even thogh i have sent the messages.Can somone contact me from watch home? it was birtday gift and you are disappointing me

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, beautiful watch, arrived super quickly, would definitely recommend & order from them again. Thank you

5 August 2024
Rated 5 out of 5 stars

Quick delivery and excellent value

Quick delivery and excellent value

9 July 2024
Watch Home logo

Reply from Watch Home

Hi Dear Customer,

Thank you for your wonderful review!

We look forward to serving you again. Highly recommended customers like you make our day!

Warmest regards,
Watchhome Team

Rated 5 out of 5 stars

Good quality vintage casio watch

Good quality vintage casio watch. I was given an excellent discount.

24 June 2024
Watch Home logo

Reply from Watch Home

Hi Dear Customer,

Thank you for your wonderful review!

We look forward to serving you again. Highly recommended customers like you make our day!

Warmest regards,
Watchhome Team

Rated 5 out of 5 stars

This is a great experience to make…

This is a great experience to make shopping at this company, quality products and quality service! Thank you all and wishing you every success

21 May 2024
Watch Home logo

Reply from Watch Home

Hi Dear Customer,

Thank you for your wonderful review!

We look forward to serving you again. Highly recommended customers like you make our day!

Warmest regards,
Watchhome Team

Rated 5 out of 5 stars

Speedy Delivery

Quick easy transaction although no email to let me know when to expect delivery but was delivered really quickly and product looks amazing

14 May 2024
Watch Home logo

Reply from Watch Home

Hi Dear Customer,

Thank you for your wonderful review!

We look forward to serving you again. Highly recommended customers like you make our day!

Warmest regards,
Watchhome Team

Rated 5 out of 5 stars
Watch Home logo

Reply from Watch Home

Hi Dear Customer,

Thank you for your wonderful review!

We look forward to serving you again. Highly recommended customers like you make our day!

Warmest regards,
Watchhome Team

Rated 5 out of 5 stars

great service

great service, watch is great and exactly what i wanted.

7 April 2024
Watch Home logo

Reply from Watch Home

Hi Dear Customer,

Thank you for your wonderful review!

We look forward to serving you again. Highly recommended customers like you make our day!

Warmest regards,
Watchhome Team

Rated 5 out of 5 stars

Excellent service and delivery would…

Excellent service and delivery would buy again Thankyou

1 April 2024
Watch Home logo

Reply from Watch Home

Hi Dear Customer,

Thank you for your wonderful review!

We look forward to serving you again. Highly recommended customers like you make our day!

Warmest regards,
Watchhome Team

Rated 2 out of 5 stars

Of all my years of ordering online this…

Of all my years of ordering online this is by far the worst experience,I will make sure I go any length to get my money back,ordered on 28th of March,if that is how others throw money away I will never be part of this day light robbery,no one should order from them,no connecting phone number,they take days to return emails ,they promised I would get the watch on Friday yet nothing,the delivery tracker says delayed since 4th of April ,I have come to conclusion that they are running a scam business and I will make sure I get back my money.
My money has just been refunded,I think they can do better with communication and delivery,thank you

28 March 2024
Unprompted review
Rated 2 out of 5 stars

Item now received

Got watch eventually after having to chase a few times , customer service not very good as don’t reply to emails

3 April 2024
Rated 1 out of 5 stars

The are literally playing with me …

The are literally playing with me …
I ordered Armani watch on 30march 2024,
They said they deliver with in 2 days but. Not delivered as promised on time and again they promised following next Wednesday delivery but again fail to deliver on the given time …

After ordering they didn’t responded for first 3 days so, I wrote a review than they replied for my emails and whatsapp and asked me to me remove the review …

I removed review on 1st April after that again they are not responding for calls whatsapp and email..

I request to those who willing to order at Watchhome please don’t do so..
They will play with your time and money …

11 April 2024
Unprompted review

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