It's astonishing how difficult it is to do any business with this company, even as a current customer. There's no follow-up; a salesperson makes a counteroffer, and the next day, when you're about to... See more
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See what reviewers are saying
had arranged to sell a Breitling after they started with a low offer and came back a month later with a reasonable one. Shipped it out only to be told they were returning it without explanation. Whe... See more
Bought an omega seamaster 300 divers watch from Watchfinder which was just a few months old . The watch started gaining roughly one minute a month so I returned it for them to hopefully sort it , watc... See more
I bought my Rolex Submariner 116610LN over 10 years ago and never planned to sell it — I’m not someone who buys and flips watches. However when I needed funds for a house move, I was shocked at how... See more
Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part-exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Aftersales
24 Month Warranty
Aftersales
We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond.
Authenticity
Our team of highly experienced watchmakers at our manufacturer-certified logistics centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
Quality
Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified logistics centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
Our Warranty
Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind.
Money-Back Guarantee
We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our store, you can still try a watch on with no obligation to keep it.
What happens if something goes wrong
Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction.
Contact info
United Kingdom
- watchfinder.ie
2.8
Average
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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100% recommended
I would 100% recommend watch finder. Amazing service, especially Richard who was just brilliant. Watch arrived via courier within a couple of days of purchasing. Would definitely use this company again. Delighted with my purchase.
25 November 2020
A very friendly knowledgeable and…
A very friendly knowledgeable and efficient service and a pleasure to deal with
25 November 2020
Brilliant service
Brilliant service, quality watches and an excellent after sales team.
25 November 2020
Would buy from Watchfinder.uk again!
My first luxury watch purchase from Watchfinder.uk. Totally satisfied with my purchase, the service, and the communication with sales and service. Shipping was super-fast and issue-free. I would definitely buy from again!
14 November 2020
All contact with team was very…
All contact with team was very professional and personal. Delivery and condition was excellent. My only surprose was that in teh photo I based the purchase on teh face was distinctly blue and in teh delivered watch it was grey.
Ian
5 November 2020
This is my second watch to purchase…
This is the second watch I have purchased from WatchFinder & Co. and once again, the purchase process was smooth & very efficient. Richard and the rest of the team were always professional and kept me up to date at all stages of the purchase & delivery process.
The watch itself is in excellent condition and I am extremely happy with the purchase.
I would certainly recommend WatchFinder & Co. and I will be using them again for their customer service and value for money.
Keith
5 November 2020
Great service
14 October 2020
The delivery to me by DHL took 3…
The delivery to me by DHL took 3 attempts.
18 September 2020
Unprompted review
The watch arrived on time and in good…
The watch arrived on time and in good condition. It was quite good value for a two year old watch. But beware; although this uses an Irish website, it is actually UK based and after paying you get an email saying you may have to pay import taxes. Not the case in my purchase but not transparent.
16 September 2020
Unprompted review
Good experience-will use again
Good response times, and efficient delivery & communication. Watch was in excellent condition. Will use again.
15 September 2020
Unprompted review
Good communication from start to…
Good communication from start to finish. I'm first time customer wont hesitate to deal with them again .Dealt with Sean who was excellent
11 September 2020
Unprompted review
Great service
Great service, both online and on phone. Watch arrived exactly as per description and condition and right on time.
3 September 2020
Unprompted review
Just received my new Omega Seamaster…
Just received my new Omega Seamaster Aqua Terra from Watchfinder.
The watch was made in 2015 and is absolutely flawless.
It came with the original box, manual, spare links and certificate.
I couldn't recommend them highly enough.
Great value for money and a pleasure to deal with!
22 August 2020
Unprompted review
Excellent service
Excellent service, fast delivery and the watch is amazing.
20 August 2020
Unprompted review
Excellent company to deal with for customer care.
From the very first contact with these guys everything was first class from photos to options etc.Response times were best I have ever come across. Would highly recommend Watch Finder to anyone looking to purchase or trade.
17 August 2020
Unprompted review
Great job Watchfinder
Excellent purchasing experience. Quick response and advice right through the process. Excellent watch and quick delivery. Very happy Customer. Will purchase again.
14 August 2020
Unprompted review
Staff were super to deal with and the…
Staff were super to deal with and the watch was perfect. I deducted a star because I had asked (and reminded several times) for delayed delivery as it was a birthday present and I was anxious about the 14-day return policy. But the watch was dispatched as soon as I paid and arrived really quickly. I know it seems strange to complain about such prompt service but having agreed to delay, it was a little disappointing the request wasn't followed. Otherwise, the process was great and I would recommend this company without hesitation.
14 August 2020
Unprompted review
Thanks to Ed and the team
Thanks to Ed and the team, great service and quick delivery
13 August 2020
Unprompted review
Another purchase
The watch arrived the day after I bought it. Looks brand new. Fourth purchase and happy with them all.
8 August 2020
Unprompted review
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