I wanted an automatic watch after years of replacing expensive batteries. I had spent weeks searching for a stylish auto ladies watch including going to specialist retail watch stores who sold mainl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been a regular customer of THE WATCH FACTORY for a while now, and they never fail to impress! Their watches are not only fashionable but also crafted with top-notch quality. Every piece... See more
We have ordered at least 4 watches from the Watch Factory , they are quickly delivered and we love the variety of models we can choose from, price is really reasonable too. It is a Great Place to Go... See more
Awesome experience. Couldn't believe how quickly it got to me. I ordered the watch on Monday at midday. It's now Wednesday afternoon and I have the watch on my wrist! Extremely happy with how qu... See more
Company details
- #2 of 6 best companies in Watch Store
- #9 of 39 best companies in Clothing Store
About The Watch Factory Australia
Written by the company
The Watch Factory is Australia’s premier online destination for fashion watches. It sells many international brands including Casio, Citizen, Seiko, Tommy Hilfiger, Hugo Boss, Coach, Swiss Military & many more.
The Watch Factory is a passionate and dedicated team focused on delivering exceptional service and great value to their customers. They are an authorised Australian retailer of all the brands they sell. All of their products are 100% genuine.
The Watch Factory offers Free Express Delivery in Australia on orders over $100 and a 30 Day returns period for everyone.
Free Express Shipping
Written by the company
- On Orders Over $100
- Don't pay a penny for shipping when your order is over $100 in Australia. Get speedy delivery in 1-3 business days in metro areas.
30 Day Returns
Money Back Guarantee
Not 100% satisfied with your purchase? No worries! Just send it back within 30 days to get a refund or exchange.
Contact info
Melbourne, Australia
- support@watchfactory.com.au
- watchfactory.com.au
4.7
Excellent
5K reviews
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Tommy Hilfiger Watch
Easy transaction and quick delivery. Product was exactly as described
13 October 2025
Great communication and fast postage.
12 November 2025
Unfortunately didn’t turn bad to be…
Unfortunately didn’t turn bad to be what I wanted but they made the returns quick and simple with no fuss. Will shop again.
9 November 2025
Very satisfied with my experience both…
Very satisfied with my experience both the quality and the customer service. Can’t believe I bought a dream watch for a cheaper price. Thank you!
27 November 2025
Unprompted review
Very happy with the quality the…
Very happy with the quality the customer service and the quick delivery.
6 November 2025
We have ordered at least 4 watches from…
We have ordered at least 4 watches from the Watch Factory , they are quickly delivered and we love the variety of models we can choose from, price is really reasonable too. It is a Great Place to Go for Beautiful Watches Hunting. We always find something we love. We will definitely be keeping an eye on the website and order more to come. Love the quick delivery, reasonably priced watches and great selection they offer. Highly recommend Watch Factory. 👍🏼
1 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My watch came very late I couldn’t even…
My watch came very late I couldn’t even wear it on a very special day
3 November 2025
Reply from The Watch Factory Australia
Hi Aarati,
Thank you for sharing your experience with us. We understand how disappointing it must have been not to have your watch in time for such a special occasion.
While we dispatched your order within one business day, courier delays during peak season can unfortunately occur beyond our control.
Your order has already been returned and fully refunded, and we want to reassure you that our team is here to help if you need any further assistance. We take all feedback seriously and will continue striving to do better.
Fast delivery - Great price
Fast delivery, great price and watch arrived in perfect condition thanks to excellent packaging
2 November 2025
Bought 3 watches for Christmas gifts at…
Bought 3 watches for Christmas gifts at TWF very happy with the items they look very nice. Will be looking at purchasing more.
19 November 2025
Unprompted review
Bought a lovely kids watch from here…
Bought a lovely kids watch from here and delivery was prompt.
23 October 2025
Unprompted review
Why i gave them 5 stars
I’ve been a regular customer of THE WATCH FACTORY for a while now, and they never fail to impress! Their watches are not only fashionable but also crafted with top-notch quality. Every piece I’ve bought feels premium and stylish.
Their delivery is always on time—super reliable and hassle-free. It’s rare to find a brand that consistently delivers both great products and great service.
Highly recommend them to anyone looking for commendable, well-designed watches. And as a loyal customer… I’m still hoping for some gift cards someday! 😄
Keep up the amazing work, THE WATCH FACTORY!
Kind regards
Robin Kahlon
20 October 2025
A nice surprise
A nice surprise. At first I didn't expect much as these watches are low price but the quality is fantastic. Got 2 watches for work and they have been great.
27 August 2025
Easy to order website.
Easy to order website.. genuine Casio. Some cheaper eBay stores sell fakes. The watch factory sells genuine Casio.
Great service. Great watch.
24 October 2025
I got this watch as a gift for my…
I got this watch as a gift for my partner for his birthday and he absolutely loves it!! Couldn’t be happier
23 October 2025
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