Watchesofwhitby Reviews 164

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, professionalism, and extensive knowledge, making every interaction pleasant and helpful. People frequently highlight the excellent service received, noting the smooth and straightforward process from initial inquiry to purchase. The quality of the products is also a major point of satisfaction, with many customers reporting that watches are exactly as described, often exceeding expectations and arriving in superb condition. A few other people also felt that the coffee wasn't great.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the pristine condition of the... See more

Staff

People report positive experiences with staff, consistently highlighting their friendliness, professionalism,... See more

Service

Consumers consistently express high satisfaction with the service, describing it as professional, smooth, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent condition of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Picked up my new Rolex Submariner “Starbucks” from Watches of Whitby and I’m absolutely thrilled. The watch is stunning—Rolex quality through and through. The staff were incredibly friendly, welcom... See more

Company replied

Rated 5 out of 5 stars

I've been buying, part exchanging and selling to Watches of Whitby over the last few years and have always had a great experience. Their watches are absolutely pristine and very fairly priced. The gu... See more

Company replied

Rated 5 out of 5 stars

I purchased a brand new Tudor on 1st September and it was delivered the next day. The packaging was excellent and the addition of a small travel pouch and polishing cloth was a nice touch. I've em... See more

Company replied

Rated 5 out of 5 stars

I bought my first Rolex on the 20th September from here and I can not thank them enough. From my initial email regarding a part exchange the communication was outstanding, responses were quick and an... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

High standards are our priority Watches of Whitby are a family run business with over 20 years’ experience in buying and selling luxury watches. We are passionate about what we do and delivering exceptional customer service; you can be assured we only stock the very best to meet yours and our high standards. We buy, sell and part exchange luxury pre-owned watches from our wonderful shop based in Whitby, a gem of the North Yorkshire Coast located at the bottom of the famous 199 steps.


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great Raffle Prizes

Entered a raffle on watches of whitby, good experience, probably a little let down by the results process.

30 September 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 4 star review John, it is much appreciated. We wish you luck in future draws. Merry Xmas to you Sir :)

Rated 5 out of 5 stars

Pre-owned watch purchase

Bought a pre-owned watch and the condition of it was exception. Fast comms from the seller (Alex) answering all my questions, keeping me up to date with the order and next day delivery. Would thoroughly recommend dealing with this company.

3 November 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review Chris and for the recommendation, it is much appreciated. Merry Xmas to you and yours Sir :)

Rated 5 out of 5 stars

First Purchase

Purchased my first watch with Watches of Whitby. My initial email questions were answered promptly then the whole buying process followed which was both friendly and professional. I received my watch which was exactly as described and actually exceeded my expectations.
Highly recommended

3 November 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review David, it is much appreciated. I am glad we exceeded your expectations, that is always our goal. Merry Xmas to you and your family :)

Rated 5 out of 5 stars

Excellent friendly service, highly recommend.

Brought a Tudor Chrono from W of W and I would definitely recommend them, great friendly service and very knowledgeable. Had the watch a couple of months now and it’s been flawless keeping excellent time. Their range of watches is very extensive and prices very competitive, will definitely buy from them again.

7 September 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review Jeff, it is much appreciated. We hope to see you again for your next purchase. Merry Xmas to you and yours Sir :)

Rated 5 out of 5 stars

Hopefully 🤞 I’ll Win!!!

Watches of Whitby offer the best raffles to win Luxury Watches that I have seen. I participate in all of their raffles with the prizes being amazing Luxury Watches. I’ve not won yet but, I live in hope! Hopefully 🤞 I’ll have the luck of the draw on of these days!!!

1 November 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review, we wish you luck in the future draws Sir. Merry Xmas to you :)

Rated 5 out of 5 stars

Watches of Whitby

I’ve dreamed of owning a Rolex since I was a kid.

I’ve always wanted to add a Rolex to my watch collection, specifically a Rolex submariner no date. I follow watches of Whitby on Instagram and whilst myself and my girlfriend were in Whitby we thought we’d call in.

I was honest with the lady that was working and said to her I was wanting a Rolex but couldn’t afford one just yet and if she would possibly let me try one on to see if I liked it on the wrist. The lady was so accommodating and non judgemental with this and got me to a few watches to try on, from a Submariner no date to a Bluesy and something different to what I had in mind a 1999/2000 GMT master. She also gifted me a little watch pouch for following and supporting them, another thing that I won’t forget that made them stand out.

They also allowed our dogs in the shop which made it so much easier for us to be able to look around as not many jewellers would off allowed this.

I will certainly be going back to watches of Whitby to buy my watches from there in the future for myself & partner. They have a great collection of different branded watches to choose from along with a big range of luxury jewellery.

The set up is fantastic, prices are good and we couldn’t recommend them enough to people who are looking for jewellery and watches.

22 July 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for taking the time to write such a lovely review Aaron, it is very much appreciated. All the best to you and yours this Xmas :)

Rated 5 out of 5 stars

Absolute amazing service

Absolute amazing service , even stayed after hours to finish my exchange!
Friendly staff and excellent product knowledge !
Well done guys

16 October 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review Andrew, it was great to meet you. Hopefully we will see you again in the future. Merry Xmas to you Sir :)

Rated 5 out of 5 stars

Great little shop

Great little shop, excellent range in store!

6 October 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review Anthony, it is much appreciated. We hope to see you again in the future. Merry Xmas :)

Rated 5 out of 5 stars

Great Experience

Received first class service from Michael and the full team couldn't thank them enough have already recommended friends who have also purchased and also had a great experience
Neil Bryan

2 September 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review Nigel and for your kind words, it is much appreciated Sir. Have a lovely Xmas :)

Rated 5 out of 5 stars

Great watch boutique up north

Didn’t know about this boutique until I spoke to them about a Parmigiani watch. It was a long wait because the manufacturer had a huge demand but it was worth the wait. Customer service is efficient and responsive. Delivery punctual and secure.

5 September 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you Sang for the 5 star review, it is very much appreciated. All the best to you and your family this Xmas :)

Rated 5 out of 5 stars

Friendly efficient service

I needed to sell one of my watches to aid in the purchase of another time piece, I contacted Watches of Whitby who within the hour had come back to me with a value that I was expecting so been fairly close I drove through to be greeted by the most wonderful staff, within an hour the deal was completed.
I will return!

1 November 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review Ian, it was lovely to meet you. I hope our paths cross again in the future. Merry Xmas to you and yours :)

Rated 5 out of 5 stars

Pure quality from start to finish.

The best Watch buying experience anyone will have.. Quality watches, quality staff, quality choice, quality experience from start to finish. I have bought watches from many places but Watches of Whitby is way way on top. THE BEST.

3 April 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you very much for the 5 star review Nigel, it is very much appreciated. All the best and Merry Xmas :)

Rated 5 out of 5 stars

Simply a 5 star customer service…

Simply a 5 etar customer service experience. For a small independent always has a brilliant choice of quality pre owned watches and are hand to awnser any questions. After purchasing a two tone datejust,Alex managed to source me an extra link almost immediately and has always been a great help. Will definitely use again and highly recommend

16 February 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review Carl, it is always a pleasure dealing with you Sir. Have a lovely Xmas :)

Rated 5 out of 5 stars

Purchased 2 watches recently

Purchased 2 watches recently. Very helpful service on both occassions from Alex & the team.
Experienced both store collection & next day delivery and can recommend either. Top selection at competative prices.

1 September 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you for the 5 star review Conrad, much appreciated. We hope to see you again in the future :)

Rated 5 out of 5 stars

This was my second time dealing with…

This was my second time dealing with Watches of Whitby and on both occasions it has been a pleasurable experience, always a nice selection of clean pre-owned watches and a lovely little shop in a very pretty area, makes a great day/weekend away.

7 October 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you Scott for the 5 star review and your kind words, it means a lot. We hope to do business with you again in the future :)

Rated 5 out of 5 stars

Very professional and knowledgeable..

This is a very professional knowledgeable and friendly company,I visited the shop recently to collect an almost new Tudor Pelagos 39.
Micheal and his female colleague looked after me very well on the day and I had already exchanged a lot of helpful information on line with Alex and agreed some provisional numbers for a px.
The website is excellent ,from the quality of the photography to the very comprehensive and honest appraisal of the condition of watches for sale.
If you can visit the shop I would encourage you to do so as they normally have a very good selection of watches to view and try and it’s in a great spot.
I would be happy to buy from them again.

22 October 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you Gordon for taking the time to write such a kind and detailed review, it is very much appreciated. We hope to see you again Sir :)

Rated 5 out of 5 stars

Incredible service

Incredible service. Having purchased many watches over the years the selection was incredible, and support and service first rate. Once I chose the 16013 Alex was immediately in contact with sublime communication and quick delivery. Thank you!

21 October 2022
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you Simon for your 5 star review and kind words, it is much appreciated Sir, we hope to se you again soon :)

Rated 5 out of 5 stars

Great shop

Great shop. Customer service is excellent. I have purchased accessories in the past, and on this occasion, a beautiful Omega Seamaster. Every time I visit Whitby, I always seek out this shop.

30 June 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you Stuart, it is always great to see you and we hope to see you again soon :)

Rated 5 out of 5 stars

Excellent service

Fair trade-in prices. Purchases in top condition. Friendly, personal and expert service

12 May 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you Ray for taking the time to write a lovely review, it is much appreciated and we hop to see you again in the future Sir :)

Rated 5 out of 5 stars

I bought a breitling watch for myself…

I bought a breitling watch for myself and the wife and the service was brilliant and did me a great deal we were happy with. Hopefully I can part x it this year towards a Rolex watch

10 January 2023
Unprompted review
Watchesofwhitby logo

Reply from Watchesofwhitby

Thank you Jonathan for your fantastic review, it is much appreciated. We will always be happy to do a part exchange deal when you are ready :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look