Absolutely great customer help. Did have to switch to a replacement car numberplate for some time. Once my car was back way quicker than expected, asked to bring back my car back to the membership, ev... See more
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Really accessible and good service. I sometimes experienced a bad odour from the water and sensors can be a bit rough flipping the exterior mirrors open and closed but on the bright side an employee... See more
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It would be great if the service would be in English or German language. Furthermore the invoice-mail-routing for my abo doesn’t work, so I’ve to lock in every month to save my invoice. Washin... See more
Company replied
Hi There, I washed my car mercedez benz, it stripped off my trim strips, I belive they have very stong brush mechanism due to that sometimes it damages your car, but on their website they clearly... See more
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Company details
Written by the company
Vask så ofte du vil fra kun 139 kr./md. hos Wash World. Med ubegrænset bilvask får du fleksibiliteten til at vaske så ofte du vil, når du vil - til en fast lav pris. Vi tilbyder tre forskellige medlemskaber og mere end 140 vaskehaller rundt om i Danmark. Vores enkeltvask er perfekt til dig, der kun vasker bilen en gang imellem. Her skal du ikke registrere eller tilmelde dig som medlem, men bare betale for din bilvask ved vaskehallens terminal.
Wash World
Written by the company
- Kvalitet!
- Vi anvender markedets førende vaskemaskiner, der sikrer dig et flot vaskeresultat igen og igen. Vores vand er specielt behandlet for at undgå kalkpletter, og vores børster er specielt udviklet til at beskytte din bil!
- Ingen overflødig ventetid!
- Vi har minimeret ventetiden omkring vaskehallen, ved at effektivisere betalingsprocessen og maskinerne. Herudover har vi øget sikkerheden i hallen, så du kan blive i bilen under vask. På denne måde kommer du hurtigt igang og afsted igen!
- Ubegrænset bilvask!
- Køb medlemskab med ubegrænset bilvask fra kun 139 kr/md, og vask bilen lige så ofte du vil!
- Miljørigtig bilvask!
- Vi har markedets førende og svanemærkede biologiske vandrens. Det reducerer vandforbruget med 85%, så du kan vaske din bil med ren samvittighed.
- Billig enkeltvask
- Køb enkeltvask fra kun 59 kr. pr. vask.
Contact info
Denmark
- washworld.dk
3.5
Average
20K reviews
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Reply from Wash World
Hej Kurt!
Tak for de fem flotte stjerner - dem er vi glade for!
Jeg håber, du havde en dejlig weekend og fik mulighed for at køre rundt i din skinnende rene bil.
De bedste hilsener
Wash World
Bad service/No Contact/Unusual charges
I have been member of WashWorld for more than a year.Never satisfied with the service , Now I finally decided to write down about this wash world.
1. It is very bad in service at some places and specially closing down of the halls at peak moment.
2. It will ask the regn number at entrance being a member too for many times.
3. this is the most ridiculous one, they do not have contact number for anything.. how can One clear their queries .
I have not used the service as I met with accident and not using my car, now they are asking me to pay the amount then only I can deregister from the service.
what is the point in paying the amount when I have not used the service fo 2 months . even though I made the payment for one month, they are warning with the surcharge ,if I do not pay for the other month.
It is very useless service provider and I do not recommend anyone .
I can see in your reply that you did not mention the contact number yet.
I have sent the Form same day, still no response.
Contact number should be on website for general queries and not only for emergency.
I hope someone can help me from washworld at least sooner than I expect.
19 April 2023
Unprompted review
Reply from Wash World
Hi Naveen,
Thank you for your review. I am sorry that you have had a bad experience in connection with your membership with us. To answer your questions:
1: We never deliberately close any halls at peak time. When working with technology, unexpected errors can occur and we work at high pressure to keep down times down. It is of course regrettable that it happens during peak hours, but we usually have 2 or more wash halls at the majority of our locations.
2: The reason you have to manually enter your license plate and pin code is simply because our automatic license plate scanner has not recognized your license plate. This is typical if you drive slightly crooked in the uphill, that it is dirty or that the techniquel fails. Fortunately, there is a solution to that and it is simply to enter it manually and it also registers your membership here.
3: We have a 24/7 help desk department that is ready 24/7 for urgent problems in the wash halls. Your telephone number is displayed outside the terminal, inside the wash hall and on our information signs. If you need to get hold of our customer service, we refer to our contact forms on our website. According to our trading conditions, which you have accepted when you become a member, the payment of your subscription with us must be made every month. You yourself are responsible for unsubscribing and your membership will naturally end. It is regrettable that your car has been damaged, but if you contact our customer service via our website, they can help you further from here.
Best regards
Wash World
Premium subscription, but have to wash by hand
Bought premium plus subscription. However after wash I ended up paying a 100 kr. To wash it by hand anyway, because it did not clean windows and rear of car properly. Last couple of times in Høje Taastrup either one or two washes have been broken. One employee on site did not even bother answering when he expect the washes to open again - instead it looked like he found it insulting I asked and quickly walked away. However I like their hand washing - would be cool if that was part of the subscriptions too and they added the option to blow dry.
8 April 2023
Unprompted review
Reply from Wash World
Hello Carsten!
Thank you for taking the time to review us.
We're sorry to hear, that you have not been satisfied by the results of your wash. At most of our locations, we have buckets of water with soap and brushes, which we recommend you use to prewash your car and loosen the dirt - this should provide you with a better result in the future.
Furthermore, we're sorry to hear about your experience in Høje Taastrup, but we're always working on minimising downtime, and hope that you'll be able to take advantage of that in the future.
Kind regards,
Andrea
Super fast and clean car
6 April 2023
Reply from Wash World
Hi,
Thank you for the 5 stars and your review. We are happy to hear about your visit wiht us and we are looking forward to wash your car again.
Best regards
Wash World
Would have given minus stars
Would have given minus stars - sh**y quality and steals your money.
Customer service also sh**
2 April 2023
Unprompted review
Reply from Wash World
Hi Sophie,
Im sad to hear that you have a bad expirerence while trying our washhalls. Our customerservice is trying their best to respond every income inquiry but unfortunately longer response times may occur at the moment but that doesnt make them sh**.
Best regards,
Wash World
Reply from Wash World
Hi Darren!
Thank you for the five stars - we appreciate that!
We look forward to seeing you at our locations in the future.
Have a great weekend - and happy easter!
Wash World
We need a bucket to wash the tires
24 March 2023
Reply from Wash World
HI Adam,
There skuld be a bucket for you to use before you enter the washhall at many of our location. Our self-wash are also available at many of your location with high presure. Which location are you prefer to?
Best regards,
Wash World
der var fri bane for en gang skyld
20 March 2023
Reply from Wash World
Hej Preben!
Tak for de fem flotte stjerner - dem er vi glade for!
Vi arbejder altid på at optimere vores maskiner, så der er mindst mulig ventetid.
De bedste hilsener
Wash World
Easy to use and fast
18 March 2023
Reply from Wash World
Hi Lucian!
Thank you for the five stars - we're very grateful for them!
We hope to see you soon on one of our locations.
De bedste hilsener
Wash World
Reply from Wash World
Hi Constantin!
Thank you for the five stars - we're very grateful for them!
We hope to see you soon on one of our locations.
De bedste hilsener
Wash World
at 14 March i washed my car second time…
at 14 March i washed my car second time at Your place and machine has stopped directly on my car. Not a good start!
13 March 2023
Reply from Wash World
Hi,
We are sorry that you have had some bad experiences with our washhall. Unfortunately, when working with technology, unforeseen errors can occur. If you find that our washhalls are unstable, you are always welcome to report them as an error here: https://washworld.dk/hjaelp/vaskehal-og-reklamation/fejlmelding-af-vaskehal
In this way, we can improve any problems even faster. error
The best greetings
Wash World
Jeg er glad for wash world men det sker…
Jeg er glad for wash world men det sker at maskinen ikke tøre din bil
13 March 2023
Reply from Wash World
Hej Flemming!
Tak for de fire flotte stjerner - dem er vi glade for!
Du er altid velkommen til at reklamere din vask, hvis du ikke er tilfreds med resultatet her: https://washworld.dk/hjaelp/vaskehal-og-reklamation/reklamation-af-vask
De bedste hilsener
Wash World
At Wash World a car wash is quick
At Wash World a car wash is quick, easy, economical and efficient. The quality and result of wash is very good. You will not regret subscribing to the service.
2 March 2023
Reply from Wash World
Hello Omer!
Thank you for the five stars - we appreciate them!
We look forward to seeing you at our stations in the future.
Kind regards,
Wash World
Wash World is super
11 March 2023
Reply from Wash World
Hi Mariusz,
Thank you for the 5 star and your review. We are happy to hear that you like our concept and are happy with your visits at us.
Best regards,
Wash World
Super god.!!
10 March 2023
Reply from Wash World
Hej Thomas!
Tusind tak for de fem flotte stjerner - dem er vi glade for!
Vi glæder os til at se dig ude i vores vaskehaller i fremtiden
De bedste hilsener
Wash World
Its good to wash the car in easy way.
Its good to wash the car in easy way.
Wash World is a very good idea. I personally like to wash my car there.
9 March 2023
Reply from Wash World
Hey Sahibzada!
Thank you for the five stars - we are very grateful for you rating!
We are happy to have you as customer and hope to see you in our carwashes in the future.
Kind regards
Wash World
I have the basis 69kr per month…
I have the basis 69kr per month package. I washed it two times but everytime after wash there are white spots on the side mirrors and the body of the car. Its totally a bad experience one can have after expecting a clean washed card. You have to clean the almost whole car manually. Sometimes it looks even dirty than before washing the car.
I am going to stop it.
3 February 2023
Reply from Wash World
Hi Zobair,
Our basic wash is a simple and fast car wash that removes loose dust and dirt followed by a light drying. As it is our cheapest wash, it can also be expected that it does not remove dried-on and hard dirt. You can always make a complaint about your wash if it does not live up to the product description on our website and especially if it is dirtier than when it entered the washhall, because that is certainly not the intention.
Best regards
Wash World
Reply from Wash World
Hi Saeideh,
Thank you very much for your 4 star and review.
Is there anything we can do to reach 5 stars from you next time?
Best regards
Wash World
Reply from Wash World
Hi Gunay,
Im not sure i understand how our wash halls doesnt release mold?
We have 5 different wash programs, so you always can get a carwash after you needs.
Best regards
Wash World
This is the worst washing station in…
This is the worst washing station in Denmark!
First: When you are inside of the washing machine, it tells you that it takes 10 minutes to wash, but it actually takes exactly 5:30 min.
Second: I have the impression that the car is washed with reusable water because after the washing program is finished, the car has some stains on it.
Third: The car is only half dry because the dryer stops in the middle of the machine.
And the last one: you have to pay one more month if you wanna cancel the subscription.
Never, ever come again to your “washing stations”. Specially that one from Horsens 😉
8 May 2022
Unprompted review
Reply from Wash World
Hello Christian!
We are sorry to hear that you have had a bad experience at one of our stations.
The duration and quality of the wash and drying cycle all depend on the type of wash and any potential add-ons, you have chosen. If ever you are unsatisfied with your result, we always recommend, that you contact us on the following link, preferably with pictures to show the results of your wash: https://washworld.dk/hjaelp/vaskehal-og-reklamation/reklamation-af-vask
As per our terms and conditions, you do not have to pay for any extra months, so long as you cancel your subscription before the 20th in any month. Should you cancel it after this date, you do indeed have to pay for another month.
Kind regards,
Wash World
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