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Wallester Reviews 

289
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and assigned personal managers for their prompt responses, ongoing helpfulness, professionalism, and remarkably smooth onboarding processes. People consistently find the digital platform exceptionally user-friendly, highly efficient, and very well-suited for managing various business accounts seamlessly without major operational issues. However, some reviewers were not happy with the lengthy verification procedures, poor communication, and frustrating account setup delays encountered during the very early stages. A few customers also mentioned navigating significant challenges with rigid compliance requirements, strict internal rules, and occasional unexpected account closures.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated 1:1 support and responsive account... See more

Service

People report positive experiences with service, highlighting the friendly support agents, transparent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform as... See more

Response time

Reviewers express strong satisfaction regarding the response time, frequently highlighting prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wallester has been one of the best platforms I’ve used for expense management. The website is easy to use, and the onboarding process was smooth and straightforward. My account was approved within j... See more

Company replied

Rated 5 out of 5 stars

Ksenia was absolutely fantastic, followed up on emails when i forgot to reply and helped me set up my account together with the preferred products the same working day! From start to finish its been... See more

Company replied

Rated 5 out of 5 stars

I rarely leave reviews, but Mariano genuinely deserves this one. His support has been absolutely outstanding from start to finish. He handled my request with extreme professionalism, effici... See more

Company replied

Rated 5 out of 5 stars

Unfortunately i had to go through the KYC, but it worked super good, especially with Olivia which supported me going through it. I really like their service in terms of use but also how they treat the... See more

Company replied


Company details

  1. Financial Institution
  2. also in
  3. Accounting Software Company
  4. Business to Business Service
  5. Card Processing Service
  6. Non-Bank Financial Service
  7. Payment Service

About Wallester

Written by the company

Wallester is an Estonian-licensed financial institution and has been an official Visa partner since 2018, specialising in innovative digital financial solutions and card issuance. We empower companies across the European Economic Area (EEA) and the UK to streamline payments, launch branded cards, and scale efficiently.

What we do:

1. White-Label Solution with Embedded Finance
Our White-Label solution enables businesses to integrate financial services directly into their platforms - a concept known as embedded finance. This allows companies to launch branded payment cards tailored to their specific needs, enhancing customer experiences and opening new revenue streams. We ensure a swift time-to-market with simplified integration and dedicated support from our implementation team.

2. Wallester Business: Corporate Expense Management
Wallester Business is designed to modernise corporate expense management. It provides companies with instant access to virtual and physical Visa cards, streamlining financial processes through a modern app and comprehensive portal. Features include expense tracking, budget analytics, and seamless integration with accounting systems to enhance financial oversight and efficiency.

With a diverse team of over 190 professionals located in Estonia, Latvia, France and the United Kingdom, we are dedicated to developing high-quality, profitable products for our clients. Our passion for innovation drives us to improve and adapt to the evolving financial landscape continuously.

We aim to elevate businesses by providing the most advanced financial technologies, enabling them to reach new heights in efficiency and growth. We are always open to collaboration and eager to assist companies in navigating the future of finance.

Open an account in less than 24 hours and receive 300 virtual cards for FREE!

Corporate cards for your business

Includes 300 free virtual cards

Get a free corporate expense management solution with access to the multi-functional Wallester Business platform.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

289 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(289)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grate service for VCC

Grate service - especially if you manage a lot of advertising accounts and need virtual credit cards

10 November 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello!

Thank you for being with us! We're delighted to hear that you like our solution.

Best Regards,
Wallester Team

Rated 5 out of 5 stars

fast and accurate service from the very…

fast and accurate service from the very beginning!

22 February 2024
Unprompted review
Wallester logo

Reply from Wallester

Hello!

Thank you for your kind words! We truly appreciate your feedback, and we're glad to hear that our efforts are making a positive impact.

Best Regards,
Wallester Team

Rated 5 out of 5 stars

Grateful to Manuel and Tiago

Manuel and his colleague Tiago were very helpful and patient throughout all the verification process.

12 February 2024
Unprompted review
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Reply from Wallester

Hello!

Your positive feedback is the best reward for us!

Best Regards,
Wallester Team

Rated 5 out of 5 stars

great service

Manual was really helping and had sufficient patience (so it didn't feel as pushing) to get me through the administration. Great service and multilingual (French/English)

9 February 2024
Unprompted review
Wallester logo

Reply from Wallester

Hello!

We're always happy to assist new members on our platform! Thank you for being a part of our community!

Best Regards,
Wallester Team

Rated 5 out of 5 stars

Dealt with Manuel extremely helpful…

Dealt with Manuel extremely helpful will recommend him all the time

1 February 2024
Unprompted review
Wallester logo

Reply from Wallester

Hello!

We're delighted to hear that you're satisfied with the work of our specialists!

Best Regards,
Wallester Team

Rated 1 out of 5 stars

I have never seen a rubbish system like…

I have never seen a rubbish system like this it took so long to process verification and the employees they are don't even know what to ask after some documents are collected one day the other day they will ask you to please bank account too and the next day they will ask you what is your business, man this is too much time wasting company use Wise it is a beautiful system. The login system is rubbish these guys did it intentionally to purchase the premium plan for the first time they will not send you the verification code when you try 2nd time then they send you the verification because they want the customer to waste their time or purchase their premium plan. I would rate it 0 stars if I had the option for it.

18 January 2024
Unprompted review
Wallester logo

Reply from Wallester

Hello!

We sincerely apologize for any inconvenience you experienced during the boarding process. We always aim to make this journey as seamless as possible for all our applicants. In certain instances, we may request additional information necessary for registration, as was the case in your situation.

Wallester is a financial institution that must comply with strict terms and conditions in its relationship with clients. As a financial company, we reserve the right not to disclose the reasons for any decision we make. The decision not to proceed with the onboarding of your particular company was based on Wallester’s internal policies. However, should there be any changes, we would be pleased to explore the possibility of cooperating with you in the future.

It's important to note that since your company wasn't registered on the platform, the Premium Package wasn't purchased by you. In fact, you haven't had the opportunity to consider or acquire it. Our platform is free to use, and the Premium Package is entirely optional. Clients can choose to opt for the Premium Package based on their specific business needs.

We appreciate your understanding, and if you have any further questions or concerns, please feel free to reach out.

Rated 5 out of 5 stars

An organisation that is very…

An organisation that is very understanding, has fast processes, provides all the help they can and has friendly teams.

27 December 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Ember,

Thank you! Our priority is to deliver the best possible experience to you.

Best Regards,
Wallester Team

Rated 5 out of 5 stars

Absolute number one for business card…

Absolute number one for business card and global payroll system on line and on app.
Super fast assistance in some channel whatsapp and telegram over email support.
Very amazing to have VISA BUSINESS whitout write DEBIT CARD but same function at least of CREDIT CARD when see transactions on POS.
Absolute better design for plastic cards and fast delivery world wide.
Warm reccomended!

30 November 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Giacomo!

Thank you for your review! We are happy to hear that you enjoy our solution and we appreciate your positive experience.

Best Regards,
Wallester Team

Rated 5 out of 5 stars

Good service

Qualified and polite employees who are always in touch and happy to help

25 September 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Svitlana,

Thank you! We're committed to assist you whenever you need us.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Great support

The support after I made an error was very good, they helped me resolve everything and asked only relevant questions unlike very many bank support lines.

25 September 2023
Unprompted review
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Reply from Wallester

Dear Arturs,

Thank you for sharing your experience with us. We're here to provide excellent assistance whenever you need it.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Very smooth experience with Wallester

Very smooth experience with wallester till now. Very excellent support team too, every queries got solved quickly!!

25 September 2023
Unprompted review
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Reply from Wallester

Dear Kumar,

We're delighted to hear about your smooth experience with Wallester! Your satisfaction is our priority.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Wallester is great

I really like wallester it helps my business a lot. Also the Support is fantastic a special thanks goes out to Tarass 👍

25 September 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello!

Thank you! We're glad to hear that Wallester has been a valuable asset to your business.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Wallester is a great service!

We have found Wallester to be a great fit for us. The platform is very user friendly and easy to use. Dennis was very welcoming with the onboarding process, helping us every step of the way, making it very easy. Since then, we have been in contact with our account manager Valeriia and Lev from the support team, both have been very kind and helpful! Always there to help with anything we need, nothing has been too much trouble for them. The fact that their staff is so friendly makes a great difference! A very tailored and professional experience indeed. Other companies are hard to reach, hard to get support from. We highly recommend using Wallester!

14 September 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Debbie,

Thank you for sharing your experience with us! We're happy to hear that our Team has made your onboarding process smooth and effortless. We look forward to continuing to provide you with a tailored and professional experience!

All the Best,
Wallester Team

Rated 5 out of 5 stars

Great service

Great service! They reply quickly and are honest. Very nice communication and Wallester is pleasant to work with.

13 September 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Dhr. Bergh,

Thank you so much for taking the time to share your feedback! We're excited to hear that you've been having a great experience with Wallester. Providing the best solution is always our top priority, and your kind words motivate us to continue doing just that.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Thank you very much Valeriia for your…

Thank you very much Valeriia for your support and help. You are a very professional and responsible person.

13 September 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello!

Thank you for your positive feedback, we value your input and are here to ensure your continued satisfaction.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Excelent Service !!!

Excelent Service !!!
The managing team and also the customer support is really very quick, kind and helping. Helped me in sorting-out all my problem related to account creation and after-sales service is also amazing.

13 September 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Lakshay,

Thank you so much for your feedback! We're thrilled to hear that you had an excellent experience with our managing team and customer support.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Good bank with great support and accounts managers

Really good service with good support and good accounts managers that will help you with all your questions through WhatsApp, email etc and with good response times.

4 September 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Theo!
Thank you for your positive feedback! We're delighted to hear that you've had a great experience with Wallester. Your satisfaction is our priority!

All the Best,
Wallester Team

Rated 5 out of 5 stars

The service is incredibly…

The service is incredibly user-friendly. The cards are perfectly tailored for advertising purposes, and we encounter no difficulties in using them. Creating a card is a swift and hassle-free process. We appreciate the flexibility to generate as many cards as needed, which is particularly crucial for our company's operations. In case any issues arise, the support team is readily available. The outstanding support with lightning-fast responses makes this service even more user-friendly and easy to comprehend.

4 September 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Vladislav!
Thank you for your glowing review! Our goal is to make the card creation process seamless and efficient, so it's great to know that you've had a positive experience. We look forward to serving you in the future!

All the Best,
Wallester Team

Rated 5 out of 5 stars

wallester is an extremely professional…

wallester is an extremely professional company, with every issue i get an answer within 2 hours from the support team.

i have been using their SEK product since launch now and it's an affordable and good solution for any swedish business

31 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Sam!
Thank you for your kind words. We take pride in providing a professional service, and it's great to know that you've had such a positive experience. We're here to assist you promptly and effectively!

All the Best,
Wallester Team

Rated 5 out of 5 stars

The service is very comfortable for using

The service is very comfortable for using. The cards are suitable for the advertising, we don't have a problem using them. It doesn't take a lot of time to create a card. You can create the cards of any quantity you want during the day, that's very important for my company. If you have some problem, you can always write to the support manager and the problem will be quickly solved.

31 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Anastasiia,
Thank you for your feedback! We're glad to hear that you find Wallester Business comfortable and suitable for your advertising needs. Your satisfaction is our priority!

All the Best,
Wallester Team

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