The Walk in Wardrobe store in Banbridge has excellent customer service and the staff are very friendly and helpful. I would recommend this store for any occasion, they have lots of choice and styles t... See more
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today was my very first time at WIW and I was totally impressed with how I was treated when I walked through the door ..Ursula really put me at ease,didn't rush me and listened to my requirements, I w... See more
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Excellent customer care and service. Material of a very high standard, anything I have ever purchased has washed like a dream. In fact the black off the shoulder dress, with the gold buttons I am wear... See more
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my first order with wiw and its safe to say i am addicted! amazing quality and great value! roll on payday so i can order more! i want to move away from fast fashion and buy better quality pieces, tha... See more
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Company details
Written by the company
The Walk in Wardrobe boutique is a one-of-a-kind destination for the fashionista seeking a curated mix of design founded by Laura McPolin in Banbridge, Northern Ireland.
Contact info
4 Rathfriland Street, BT32 3LA, Banbridge, United Kingdom
- 028 4062 9070
- info@walkinwardrobeonline.com
- walkinwardrobeonline.com
4.4
Excellent
5K reviews
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Reply from The Walk In Wardrobe
Hi Niamh, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Do not waste your money!!
Ordered a dressing gown and pyjamas for my daughter for Christmas which cost £135. They took almost 3 weeks to get delivered (despite my address being 20 miles from the company) I had to ring them numerous times to chase up the order and the customer service left a lot to be desired. When they arrived all I can describe is cheap Chinese tat. The pyjamas were absolutely huge I ordered a medium they would fit a UK size 16! The dressing gown doesn’t even have loops to tie the belt! Complete and utter rubbish, clearly bought in from china and sewn WIW labels on. Wouldn’t mind only £135 is daylight robbery also! You’ll only rip people off like this once. Will NEVER return to WIW and will try and ensure others don’t waste their hard earned money.
2 December 2024
Unprompted review
Reply from The Walk In Wardrobe
Hi Jane, thanks for leaving us a review. We appreciate all feedback as this helps us improve our services.
As for the items ordered by yourself, the pyjamas and dressing gown received very positive feedback from other customers. As for sizing, we at Walk in Wardrobe focused on providing a generous fitting pyjama, as our customers informed us this is what they wanted in a pyjama. In regards, to the dressing gown, we appreciate the feedback and this is something we are working towards for our new drop.
We take great pride when designing our own label and feel the price has reflected not only the quality but the design and effort which went into production of our sleepwear. It's a shame you feel this way, as we have had a lot of positive feedback and comments on both these items, and we are delighted with their success.
Thanks, Team WIW xo
Reply from The Walk In Wardrobe
Hi Olivia, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us!
Many thanks, Team WIW xo
Very slow delivery given the extra cost…
Very slow delivery given the extra cost of postage and packaging. Disappointed with packaging - any sort of tear in bag was straight through to garment.
15 January 2024
Reply from The Walk In Wardrobe
Hi Tess, thanks for taking the time to leave us a review.
I am sorry that you feel this way towards our delivery time and price. Our delivery price is £5.95 for standard shipping, which is the option you choose.
We have since changed couriers, so this will hopefully improve delivery times also.
We appreciate your feedback and will work towards improving on these areas.
Thanks, Team WIW xo
Love the Walk in Wardrobe
Love the Walk in Wardrobe, fabulous quality clothes fast delivery and everything fits perfectly without the need for sizing up or down. I love their video's showing their clothes on different shapes and sizes. I would highly recommend this company.
14 January 2024
Reply from The Walk In Wardrobe
Hi Linda, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
I haven't purchased anything in a year…
I haven't purchased anything in a year and I get an email about my "recent purchase". Had a horrible experience on my last purchase. Bought items in the sale online to try on at home and some items weren't suitable or I just needed a different size. Nowhere did it say all sales final and how unfair for all sales to be final when it's online?! Went to return/exchange in store and was told all sales final and that it was on their fb page and videos etc and I asked for them to show me one fb post or video where it said this as I was always watching the fb page and all their updates and nowhere did it say this! They couldn't provide me with any and refused to do any exchange or return. I was left with a lot of clothes that didn't fit me. Will never ever shop here again. The customer service was the worst I have ever experienced. I hope they changed their ways for others but in my opinion, a very greedy woman, when it wasn't necessary at all as the items I wanted to change to where in store. Was told to make another purchase. As if!
11 January 2024
Reply from The Walk In Wardrobe
Hi Elizabeth, thank you for leaving us a review.
I apologise that your experience with us in the past has made you feel this way. We pride ourselves on our customer services, which I'm sure you can see from the great many positive reviews is generally considered of a very high standard.
As for receiving this email, we have addressed this with Trustpilot, as this is automatically done by them. They are working on insuring this doesn't happen going forward.
Thanks, Team WIW xo
Postage time tooo long for the price…
Postage time tooo long for the price paid, a company that is thriving could maybe offer special delivery prices when aware that postage times may be delayed due to the Christmas period, as advertised on social media daily the orders were flooding in and I do love the brand and the great quality products but local postage of £7.99 is high
12 January 2024
Reply from The Walk In Wardrobe
Hi Dora, thanks for leaving us a review. We are sorry you feel this way about the price of our postage. We are a small business trying to grow and this is something we do want to work towards.
I can see you ordered from ourselves during our Boxing Day sale which was included within Christmas Holiday period, which then caused the delay in your package being delivered.
We really hope this hasn't put you off shopping with us again! Team WIW xo
Planner Refill
I ordered a refill for my WIW planner which was brought by my sister a couple of years ago. Sadly the current refill does not fit my planner! 🫣
12 January 2024
Reply from The Walk In Wardrobe
Hi Denize, thanks for taking the time to leave us a review.
I'm sorry this has happened to you, but as stated on our website within the description of our Diary Insert, it states that they fit our 2023 & 2024 planners only.
We hope this does not put you off shopping with us! xo
I have always had a first class…
I have always had a first class service, the girls are lovely and go above & beyond to help , that’s one of the reasons I keep going back 😍
12 January 2024
Reply from The Walk In Wardrobe
Hi Deirdre, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Reply from The Walk In Wardrobe
Hi Christine, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Reply from The Walk In Wardrobe
Hi Heather, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Simply the best x
Easy to order
Love everything about WIW
Staff/ Laura/ kindness/ just over all the best shop in the world that I have had the pleasure of shopping in and online
4 January 2024
Reply from The Walk In Wardrobe
Hi Tracey, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Efficient system on time delivery
Efficient system on time delivery. Quick response to queries I had . The staff are so lovely helpful and efficient when I had to ring and my purchases have been lovely quality they are such a wonderful team
1 January 2024
Reply from The Walk In Wardrobe
Hi Rebecca, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Lovely interactive staff
Lovely interactive staff. Love you showing products on duff body shapes. Excited for the new season. I've yet to make it into store but have bought online and have made zero returns x
30 December 2023
Reply from The Walk In Wardrobe
Hi Kate, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Reply from The Walk In Wardrobe
Hi Christine, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
I think your returns is really bad I…
I think your returns is really bad I have no issue paying for the label, but then having to print it. I think that’s a business decision to prevent returns, it has put me off shopping somewhere I love.
28 December 2023
Reply from The Walk In Wardrobe
Hi Jacqualine, thank you for leaving us a review.
Unfortunately, as we are still a small growing business we can't offer free returns at the minute, but this is something we aspire to offer our customers in the future.
I can see you have placed another order with us since leaving this review - so I am glad you still feel happy to shop with us xo
Fabulous all round shopping experience
Customer service, choice of products and efficient warehouse staff is evident.
In store the staff are always eager to help giving their honest and open opinion on your outfit choices giving an all round great shopping experience
27 December 2023
Reply from The Walk In Wardrobe
Hi Barbara, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Customer Service exceptional cannot…
Customer Service exceptional cannot fault this company
24 December 2023
Reply from The Walk In Wardrobe
Hi Susan, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Very well made clothes and great…
Very well made clothes and great quality which last. Good value for money in my opinion and I always get asked where I buy my clothes so these pieces are also unique.
22 December 2023
Reply from The Walk In Wardrobe
Hi Claire, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Great products and good quality
Great products and good quality ! Love watching the social media content for ideas etc
22 December 2023
Reply from The Walk In Wardrobe
Hi Sharona, thanks so much for taking the time to give us such encouraging feedback, so glad to hear you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
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